PAJAMA REFERENCEProviding Virtual Reference To StudentsKathryn Klages, T&L Librarian, Seneca CollegeOALT/ABO 39th Annual C...
Evolution of Reference Service
Snail Mail
Telephone
Email
IM / Instant Messaging
IM / Instant Messaging
LibraryH3lp    IM / Instant Messaging
LibraryH3lpEmbedded chatting
RAKIM Commercial chatting
Texting
Text Messaging
Zuckerberged
oh twit.
VOIP
Virtual Worlds
Evolution of Reference Service
Social Media Takeover
“Give users and libraries                the tools by which to             communicate, and these               tools will...
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A Brief History of Reference Technologies

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A Brief History of Reference Technologies

  1. 1. PAJAMA REFERENCEProviding Virtual Reference To StudentsKathryn Klages, T&L Librarian, Seneca CollegeOALT/ABO 39th Annual ConferenceMay 3rd, 2012, 8:45 – 10:15am
  2. 2. Evolution of Reference Service
  3. 3. Snail Mail
  4. 4. Telephone
  5. 5. Email
  6. 6. IM / Instant Messaging
  7. 7. IM / Instant Messaging
  8. 8. LibraryH3lp IM / Instant Messaging
  9. 9. LibraryH3lpEmbedded chatting
  10. 10. RAKIM Commercial chatting
  11. 11. Texting
  12. 12. Text Messaging
  13. 13. Zuckerberged
  14. 14. oh twit.
  15. 15. VOIP
  16. 16. Virtual Worlds
  17. 17. Evolution of Reference Service
  18. 18. Social Media Takeover
  19. 19. “Give users and libraries the tools by which to communicate, and these tools will get used for reference transactions”Janes, J. (2008). Virtual reference services: An informal history (and possible future) of digital reference. Bulletin of the American Society for Information Science and Technology, 34(2), p. 8-10. doi: 10.1002/bult.2008.1720340204

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