23 Tips for Virtual Reference

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23 Tips for Virtual Reference

  1. 1. PAJAMA REFERENCEProviding Virtual Reference To StudentsKathryn Klages, T&L Librarian, Seneca CollegeOALT/ABO 39th Annual ConferenceMay 3rd, 2012, 8:45 – 10:15am
  2. 2. • Time is on your side • Head space • See you soon • Getting to know you • Quality • Technically Speaking23 Tips for Virtual Reference
  3. 3. • Dont freak out• 1 sec, they’re busy• Balance• Don’t outrun the visitorTIME IS ON YOUR SIDE
  4. 4. • It takes a village• Toughen up• Guilt–free reference• You can’t tell me what to do HEAD SPACE
  5. 5. • Hello, My Name is...• Adjective their question• Emote something• Honest and kind• Y’all come back now y’hear? SEE YOU SOON
  6. 6. • Virtual ESP? • Where are you going? • Compute much? GETTING TO KNOW YOU,GETTING TO KNOW ALL ABOUT YOU
  7. 7. • Focus• I googled it• Doggie bag• Have your cake and eat it too• How’s it going? QUALITY
  8. 8. • Browser• Tabs Technically Speaking

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