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23 Tips for Virtual Reference
23 Tips for Virtual Reference
23 Tips for Virtual Reference
23 Tips for Virtual Reference
23 Tips for Virtual Reference
23 Tips for Virtual Reference
23 Tips for Virtual Reference
23 Tips for Virtual Reference
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23 Tips for Virtual Reference

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  • 1. PAJAMA REFERENCEProviding Virtual Reference To StudentsKathryn Klages, T&L Librarian, Seneca CollegeOALT/ABO 39th Annual ConferenceMay 3rd, 2012, 8:45 – 10:15am
  • 2. • Time is on your side • Head space • See you soon • Getting to know you • Quality • Technically Speaking23 Tips for Virtual Reference
  • 3. • Dont freak out• 1 sec, they’re busy• Balance• Don’t outrun the visitorTIME IS ON YOUR SIDE
  • 4. • It takes a village• Toughen up• Guilt–free reference• You can’t tell me what to do HEAD SPACE
  • 5. • Hello, My Name is...• Adjective their question• Emote something• Honest and kind• Y’all come back now y’hear? SEE YOU SOON
  • 6. • Virtual ESP? • Where are you going? • Compute much? GETTING TO KNOW YOU,GETTING TO KNOW ALL ABOUT YOU
  • 7. • Focus• I googled it• Doggie bag• Have your cake and eat it too• How’s it going? QUALITY
  • 8. • Browser• Tabs Technically Speaking

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