Introducing iPads to Older Adults (ASA/AIA 2014)

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Presented at American Society on Aging's "Aging in America" conference, 2014. Includes: …

Presented at American Society on Aging's "Aging in America" conference, 2014. Includes:
- Potential benefits of older adults using internet (in this case, iPads)
- Examples of existing programs to teach iPads to older adults
- Accessibility options particularly valuable to this population
- Decisions that need to be made about different program-related issues
- Differences between older and younger users
- Our recommendations for effective programs
- Resources

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  • 1. Kate Finn, Ph.D. Fiona Finn Tiene Wiser Usability, Inc. Introducing iPads to Older Adults
  • 2. "I don't have any formal studies, but I see residents who don't like large groups now have something to keep them stimulated, and I see their smiles and satisfaction that they can accomplish the task.” [Director of a Memory Care Assisted Living Residence] Why an iPad? Why Now? ASA 2014 2Introducing iPads to Older Adults
  • 3. “The dominant response in residents’ satisfaction surveys was the desire for more technology and education.” [Director of Bus Dev at Senior Living Community] Why an iPad? Why Now? ASA 2014 3Introducing iPads to Older Adults
  • 4. “The residents were clearly engaged for a lengthy amount of time and proud of themselves once they completed a game.” [Director of Assisted Living Community] Why an iPad? Why Now? ASA 2014 4Introducing iPads to Older Adults
  • 5. 1983: Steve Jobs’ Concept  Great computer in a book you carry  Learn to use in 20 minutes  Wireless access to everything 2010: Release of first iPad 2013: 200m tablets sold Background ASA 2014 5Introducing iPads to Older Adults
  • 6. Tablets vs. Other Devices ASA 2014 6Introducing iPads to Older Adults Image © 2013 Compilr.com
  • 7. +  Lightweight  Portable  Screen, target size  Easy to maintain  Direct touch  Simpler interface  Security −  Expense  “Accessibility”  Passwords required  User Interface  Hidden functions  Multi-touch gestures  Accuracy for selecting  App inconsistency ASA 2014 Introducing iPads to Older Adults 7 iPad Device Pro’s and Con’s
  • 8.  Staying in touch with friends and family  Reducing loneliness  Keeping up with current events Benefits: Social Engagement ASA 2014 8Introducing iPads to Older Adults
  • 9.  Mental stimulation  Activity tracking  Sense of independence, control Benefits: Health ASA 2014 9Introducing iPads to Older Adults
  • 10.  Content Consumption  Reading  Film, tv shows  Reminiscence  Photo  Content Creation  Writing  Art  Photography Benefits: Leisure ASA 2014 10Introducing iPads to Older Adults
  • 11. “Reasons why iPads are good for memory care residents” [from aPlaceForMom.com]  Encourage socialization; some encourage mobility  Open up ways of communication (music, art)  Something new, fun, “easy” Benefits: People with Memory Impairments ASA 2014 11Introducing iPads to Older Adults
  • 12. Older Adults’ Main Uses for iPads? Mostly the Same as Everyone Else’s! ASA 2014 12Introducing iPads to Older Adults  Keeping in touch with friends/family  Reading  Brain training and other games  Health research  Financial transactions  Shopping  Taking, organizing photos  Reminiscing, autobiography  Listening to music
  • 13. ASA 2014 Introducing iPads to Older Adults 13  Good question!  Strong push for “helpful” apps for the 50+ Most Popular Mobile Applications? “Savvy Seniors” • Skype • Story Before Bed • Find My Phone • Over 40 Magnifier • Pillboxie • VizWiz • Dragon Dictation • iDiabetes • BP Monitor “Devices & Apps for the Elderly” • MedWatcher • Diabetes • Prime Alert • MediSave Virtual Pillbox “Top Apps for Post50s” • It’s Done • Eye Reader • Pandora • Park’n Find • iTriage • Mint.com • Ambiance • GasBuddy • Fandango • AroundMe
  • 14. ASA 2014 Introducing iPads to Older Adults 14 Example Programs
  • 15.  Goal: to get more engagement between residents and families  iPads on long-term loan to residents  Specific staff conduct drop-in classes, are available to help between classes  Several residents bought iPads  Classes now open to non-residents (BYOD) ASA 2014 Introducing iPads to Older Adults 15 Sunny View Retirement Community
  • 16. OATs  An established non-profit in NYC  Offers courses at several sites SeniorNet  Non-profit with locations at community and senior centers around the world ASA 2014 Introducing iPads to Older Adults 16 OATs & SeniorNet
  • 17. Contracts to give classes in senior communities and centers. Also offers a Train-the-Trainer model. Trains staff members how to: Set up iPad Teach classes Provide support ASA 2014 Introducing iPads to Older Adults 17 Generation Connect
  • 18.  25 teen volunteers partnered with 35 OAs  Over 5-mos, held 28 learning events (450)  “Improved seniors’ technology knowledge and enriched the lives of both generations”  One-to-one tutoring available by appt  BYOD ASA 2014 Introducing iPads to Older Adults 18 City of Palo Alto Library
  • 19.  College students are teamed w 2 OAs who live in senior residence  Work with them for 6 months  OAs have iPads, or borrow from Pace  Graduation ceremony! ASA 2014 Introducing iPads to Older Adults 19 Pace University: Gerontechnology
  • 20.  Pilot Programs: Participants get iPads, wi-fi, training for 5-6 mos  In DC, with OATS and Family Matters of Greater Wash.  Ended Nov 2013  Chose people w/o any previous computer experience  In South Dakota, with OATS (trained volunteers), USD and Good Samaritan Society  Ending March 2014  55 seniors get classes 2x/wk, + lab ASA 2014 Introducing iPads to Older Adults 20 AARP Foundation: Connecting to Community
  • 21.  Helps low-income, older Americans combat loneliness and develop social connections through social media and other online offerings.  Adoption of technology increases social engagement among OAs, but many can’t take advantage of it b/c of lack of instructional opportunities and support. ASA 2014 Introducing iPads to Older Adults 21 AARP Foundation: Connecting to Community
  • 22. ASA 2014 Introducing iPads to Older Adults 22 AARP TEK Pavilion, Life@50+ Photo courtesy GypsyNester.com
  • 23. ASA 2014 Introducing iPads to Older Adults 23 AARP TEK Pavilion, Life@50+
  • 24. ASA 2014 Introducing iPads to Older Adults 24 AARP TEK Pavilion, Life@50+
  • 25.  Purpose  Settings  Population (skill level)  Device Ownership  Support  Configuration  Instructors (age, ratio)  Duration, Frequency!!! Differences among Programs ASA 2014 25Introducing iPads to Older Adults
  • 26. ASA 2014 Introducing iPads to Older Adults 26 Accessibility Options
  • 27. Vision  Voiceover  Speak Selection  Siri  Dictation  Zoom  Font Adjustment  Invert Colors Hearing  Facetime  Closed Captions  Messages with iMessage  Mono Audio  Visible and Vibrating Alerts  Made-for-iProduct Hearing Aids ASA 2014 Introducing iPads to Older Adults 27 Accessibility Options
  • 28. Physical and Motor Skills  AssistiveTouch  Siri  Switch Control  Dictation  Keyboard Shortcuts Learning and Literacy  Guided Access  Speak Selection  Dictionary  Safari Reader ASA 2014 Introducing iPads to Older Adults 28 Accessibility Options
  • 29. ASA 2014 Introducing iPads to Older Adults 29 Accessibility Options
  • 30.  Familiarity with icons and terminology  Speed and accuracy of motor skill usage  Recognition of gestures on touchscreen  Inclination to explore/experiment  Amount of use in spare time  Memory of past information ASA 2014 Introducing iPads to Older Adults 30 Differences between Younger and Older Users Flickr Photo by Fancy Jantzi
  • 31.  Show students what’s possible, but find out what they're actually interested in doing/learning  Provide quiet environment  Simplify passwords, network access  Help them set up their accessibility options  Provide handouts or notebook  Review at start of each lesson  Assign homework  Encourage student sharing  Encourage student exploration  Online, face-to-face contact w students between classes ASA 2014 Introducing iPads to Older Adults 31 Recommendations
  • 32. ASA 2014 Introducing iPads to Older Adults 32 Some Online Learning Resources
  • 33. kfinn@wiserusability.com 408.806.8451 ASA 2014 33Introducing iPads to Older Adults Questions? Anything to share? Kate Finn, Ph.D. Fiona Tiene Wiser Usability, Inc. Usability Testing/ Reviews Focus Groups Interaction Design Workshops/ Tutorials