Ten Effective Habits of Indispensable IT Departments


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It's no secret that responsibilities in IT are growing while budgets continue to shrink. Join our expert panel as they discuss the ten IT habits that every IT department should enact in order to control costs, create operational efficiencies and align IT to business goals. Attend this educational webinar on September 18th at 2pm Eastern and walk away with concepts you can put into action immediately, including: The importance of understanding the business goals How cloud computing can work for you, not against you The benefits of user self-service How to prove your teams' worth to upper management The value behind having a proactive IT strategy in place

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Ten Effective Habits of Indispensable IT Departments

  1. 1. Ten Effective Habits ofIndispensable ITDepartmentsDate: Sept 18, 2012
  2. 2. Agenda• Speaker Introductions• Top 10 Habit Discussion• Kaseya Solution• Q&A
  3. 3. Our Speakers Gerald Beaulieu Director of Product Marketing, KaseyaExperience• 20 + Years in the Technology Industry• Responsible for defining product requirements based on market demand and customer need• Senior Level Product Management & Product Marketing Positions at • Platinum Software • Epicor • Sage
  4. 4. Our Speakers Glenn Hensley IT Infrastructure Manager, Makino Machine ToolsExperience• Network Engineer for Proctor & Gamble (North America LAN Team)• Security Engineer for General Electric• IT Advisory Committee for ITT Technical InstituteCertifications• Cisco Certified Network Associate• Microsoft Certified Professional• Certified Sonicwall Security Administration
  5. 5. Our Speakers Kirk Feathers Senior Technology Analyst, Kaseya Former CTO, MultipleExperience• 19 Years in Information Technology• 9 Years Chief Technology Officer serving; • Private and Publically Traded Companies • Managed Service Provider
  6. 6. Effective Habit #1:Understand The Business Goals• IT too often seen as cost• Show value, prioritize IT projects that will benefit the company as a whole.• Truly understand how your organization runs and how you can make it run more efficiently
  7. 7. Effective Habit #2:Focus on the projects that willdrive down costs• IT can’t do everything, and you can’t be everywhere at once• Prioritize IT projects that have the potential to deliver maximum benefits• Identify highly-visible business systems that cut costs or drive revenue • Make those systems run smoothly, faster and more efficiently
  8. 8. Effective Habit #3:Make Cloud ComputingWork For You• Cloud computing will not hasten the extinction of the internal IT organization• Provide expertise in the following areas: • Data security, data protection, network availability and integration• Manage Cloud Vendor Relationships and Integration
  9. 9. Effective Habit #4:Don’t be afraid of embracingindustry trends• Preserve your spot in the pecking order by taking on more responsibility• Growing technologies and trends important to business success • Virtualization, cloud computing, social media, SEO and mobile computing…• Be out on the forefront of these new technologies and claim their management as part of IT’s role
  10. 10. Effective Habit #5:Recognize The Benefits of UserSelf-Service• Shift management responsibility to users • Self-service policies • Enable software downloads • Ticket Entry• Free up staff and save time• Work on strategic projects instead of manual administration tasks
  11. 11. Effective Habit #6:Ditch The Point Solutions For OneIntegrated Solution• Benefits of IT systems management solution • Holistic View • Granular changes to individual systems • Save time, stop repetitive administration • IT more efficient and cost effective• Automation is key
  12. 12. Effective Habit #7:Keep Your Organizations DataSafe• Vulnerability from the use of personal devices and mobile• Have visibility of all devices that access company data• Make sure your can Monitor, Track and Secure every system connecting to the network
  13. 13. Effective Habit #8:Identify potential problems beforethey become major issues• Be proactive, head off potential problems• Putting out fires is not a solution• Benefit from an IT systems management solution • Monitoring • Alerts • Remote Control
  14. 14. Effective Habit #9:Work on your users’ machines withoutinterrupting them• No one likes being interrupted• Remote to machines in the background, users unaware maintenance is being done• Make proactive visible, reactive invisible• Builds goodwill and confidence with users
  15. 15. Effective Habit #10:Prove your team’s worth with robustreporting• Translate IT Success into language C-Level will understand• Speak IT that translates to dollars and cents • Uptime • Processed Transactions • Mobility • Virus threats prevented • Machines patched
  16. 16. The Kaseya Solution• Comprehensive – Automates all systems management tasks – Expert RMM via Kaseya Live Connect & ITIL SD – Integration friendly – Scalable and flexible• Uncomplicated – Lightweight, 1 agent – Cross platform – Easy to install & use via a single web console – Thousands of pre-built operations and processes• Affordable – On-premise or cloud
  17. 17. Unified Platform Management Event Management Automation Business Intelligence • Alerts / Notifications • Scheduling • Reporting • System Events • Procedures • Dashboards • Logs • API/Messaging • Interactive Data Views IT Configuration Management Business Continuity• Remote Management • Image Deployment • Image Backup • File & Folder Backup• Software Deployment • Desktop Migration • Image Virtualization• Power Management • Mobile Device Management Asset Management Service Delivery• Network Discover & AD • Virtual Machine Management • Service Desk/Ticketing • Policy Compliance• Hardware/Software • Policy Management • Time Tracking• Asset Management • Service Billing Security Systems Monitoring• AntiVirus • Patch Management • Systems Checks & Alerts • Agent-less Monitoring• AntiMalware • Software Updates • Agent Monitoring • Log Monitoring • Enterprise Monitoring
  18. 18. The Kaseya K2 Framework 18
  19. 19. About Kaseya• Founded 2000• Headquartered in Switzerland• Privately held, no debt, no external capital requirements• 440+ employees, 30 offices, 20 Countries• 10,000+ customers• 5+ Million Devices Managed
  20. 20. Q&A + Resources• Demo Kaseyahttp://www.kaseya.com/forms/livedemo_signup.aspxTry Kaseya Freehttp://www.kaseya.com/forms/free-trial.aspx?prodcode=k2