Speakers Gerald Beaulieu IT Automation Expert Kaseya Chris Stroupe System Administrator KIPP Academy Houston, TX
Polling Question 1 What is your biggest pain point for Patch Management? - workstation - server - laptop - other
Patch: It’s the Same Problem A. Knowing about the patch, the severity, and the risk B. Getting the patch to all your servers and PCs 5
How Bad is Manual Patching? Monitoring for new patch: 10min/d or 61hr/yr 61hr * $70/hr = $4.5K Applying new patch: 10min or 0.16hr 0.16hr*500PC*$70/hr = $5.6K per patch MSFT patches/yr = 72 (3 yr avg) Impact of managing 1 image/yr: $4.5K+($5.6K*72) = $408K D- 6 Source: Microsoft, 2010
And the Exploit Timeline is Shrinking Days Between Patch & Exploit As this cycle keeps getting shorter, patching is a less effective defense Automation for testing and deployment needed 331 180 151 25 Nimda SQL Slammer Nachi Blaster Source: Microsoft, 2010 7
K12 Schools: Patching is Top Automation Target IT Service SW upgrades & patches Backups Monitoring Ticketing Response* 75% 61% 58% 38% *Out of 174 K12 education IT leaders when asked – by Kaseya – their top 2011 target for automation
4 Best Practices for Patch Management + 1 Bonus Tip Discover & assess 1 Identify & test 2 Evaluate & plan 3 Deploy & remediate 4 Automate 5 9
Discover & assess 1 Best Practice #1Discover & Assess Are there any threats in your environment? Has anything changed in your operation? Do you have an accurate, current inventory? Can your infrastructure support patch management? 10
Identify & test 2 Best Practice #2Identify & Test
How do you learn about new patches?
How do you decide if the patch relevant? Needed?
Which PCs/servers will need a patch?
What is/are the system priority/ies?
Which systems are most vulnerable?
How will you test the patch itself?
Evaluate & plan 3 Best Practice #3Evaluate & Plan How do you ensure all parties agree with “need to deploy?” Exceptions? How will you install the patch? PC vs server? Corporate vs remote? Do you combine with other tasks? Who will do it? When will you install the patch? How will you test an installed patch? Do critical business functions still “work?” How much testing is required? Where does testing occur? 12
Deploy & remediate 4 Best Practice #4Deploy & Remediate
Do you notify users? Support?
Do you provide training?
Did you check all your distribution/deployment points?
How do you monitor patch distribution progress?
How do you deal with slow connections?
How do you deal with exceptions?
Automate 5 Best Practice Bonus TipAutomated Patch Management
Use predefined, predetermined network scans to assess installed - and uncover missing - patches
Create alerts to capture new software added to inventory
Create new patch schedules, where needed
Create periodic vulnerability reports - and compare to patch policy - to determine which patches are needed
Create patch-analysis and patch-test scenarios
Schedule patch distribution by time, by system, by group, or by user-defined collection of systems
Create exception-handling routines
Create real-time deployment reports for users and management
Recap: 4 Best Practices for Patch Management + 1 More Discover & assess Determine current state of environment 1 Identify & test Employ procedures to obtain patches and stack-rank for use across environment 2 Evaluate & plan Develop patch deployment policy and schedule, as well as a corresponding exception plan 3 Deploy & remediate Deploy & remediate Coordinate distribution with stakeholders, manage patch exceptions, and compile relevant reports 4 4 Automate Automate to reduce delivery cost, improve staff productivity, and ensure system performance 5 15
A single Kaseya user can proactively manage 1,000s of automated IT systems tasks in the same amount of time required by a team of technicians using other techniques.
Founded 2000 & HQ in Switzerland
Privately held, no debt, no external capital requirements
33 offices worldwide in 20 countries with 450+ employees
5,000,000+ assets managed
Patented technology and FIPS 140-2 compliant
Patented #7,827,547 16
The Kaseya Solution for Automated Systems Management Comprehensive Automates all systems management tasks Integration friendly Scalable and flexible Uncomplicated Lightweight, 1 agent Cross platform Easy to install & use via a single pane Affordable On-premise or cloud http://www.kaseya.com/products.aspx
Other Market Leaders Universities and K-12 Schools Hospitals and Care Facilities Our Customers 19
Reduce Risk Reduce Cost Improve Service Proven ROI
Family Health Center – San Diego (1,000 PCs) deployed EE and improved core application uptime from 85% to 99.6%
Virginia Tech (500 PCs) used Remote Access (IT Toolkit) to decrease MTTR by 83%
N. Canejos School District (500 clients) saved $100K with automation and increased PC availability from 80% to 99%
Cano Petroleum (100 PCs) usedEE to demonstrate SOX compliance with 100% IT control
Integrated Health Management (250 workstations) achieved target HIPAA compliance every year since EE first deployed
BankFirst (150 PCs) used EE to satisfy FDIC compliance regulations – since 2007
Advanced Motion Control (500 workstations) used EE to reduce monthly CADD updates from 2 hrs/PC to 5 mins/PC
Redbox (10,000 clients) used EE to reduce number of kiosk-technician visits by 90% in 1 year
National Health Service (1,000 PCs) saved 15 hrs/month on mandatory SW updates with EE
Other Accolades Industry Awards Industry Reviews “Kaseya's products have a reputation for being easy to install and use, compared with many competitive products.” Gartner, 2011 (#G00209766) “Service automation is vital to IT success. Kaseya is purpose-built for this next era of computing.” OVUM, 2010 (#TA001974ITM) “Kaseya’s strength lies in the ease of implementation, support for their customers, and comprehensive service level management.” IDC, 2009 (#219336) “Kaseya’s IT Automation Framework can help many types of IT management organizations. Quickly. Affordably.” EMA, 2008 (#1429091307
Today’s Webinar Gerald Beaulieu IT Automation Expert Kaseya Chris Stroupe System Administrator KIPP Academy Houston, TX
Polling Question #2 Would you like to learn more about … - Yes, I’d like to try Kaseya free for 30 days - Yes, but I have no idea what Kaseya costs - Yes, please have someone contact me - No, not at this time