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Kaseya: 5 Tips for Healthcare IT Directors

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Kaseya: Managing Remote IT Systems From Your Office: 5 Tips for Healthcare IT Directors …

Kaseya: Managing Remote IT Systems From Your Office: 5 Tips for Healthcare IT Directors

Jose Adams, IT Director
Allergy & Asthma Associates

Published in: Technology
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  • 1. Managing Remote IT Systems from Your Office: 5 Tips for Healthcare IT Directors
    1
  • 2. Meet Our Speakers:
    Gerald Beaulieu
    IT Automation Expert, Kaseya
    Jose Adams
    IT Director, Allergy & Asthma Associates
  • 3. Distributed Computing on the Rise
    3
    The State of Remote
    Business Drivers
    • 90% of corporate PCs are deployed outside of HQ
    • 4. 75% of US workers will be mobile by 2012
    • 5. 60% of data is generated remotely
    • 6. 67% of employees use WiFi
    • 7. 90% of employees work in remote offices
    • 8. 80% of enterprise resources are accessed via the WAN
    • 9. Increased mobility
    • 10. Tighter budgets
    • 11. Shortage of qualified staff
    • 12. High fuel prices
    • 13. Home sourcing
    • 14. Enabling technology
    • 15. Competitive parity
    • 16. M&A
    • 17. Globalization & consolidation
    • 18. Changing workplace culture
  • Top 5 Remote IT Management Challenges
    4
    How to protect endpoints
    1
    How to eliminate data loss
    2
    How to patch
    3
    How to distribute new software
    4
    How to discover & manage assets
    5
  • 19. Remote IT Challenge #1
    5
    Flash Zero-Day
    on Android
    BSOD
    How to protect endpoints
    1
    Principal Needs Help in Dallas…but you are in Houston
  • 20. Remote IT Tip #1
    Proactively protect endpoints against attack
    Settle for nothing less than automatic threat handling
    Consider threat protection within context of other sysadmin issues
    Explore use of flexible Admin credentials
    Balance maximum protection and minimum impacts to PC performance
    6
    How to protect endpoints
    1
  • 21. Remote IT Challenge #2
    Distributed data
    Requires varying levels of visibility, access, and protection
    $160 to manage 1 record/year (Gartner)
    Failure to manage may cost additional $100/record (WSJ)
    Mixed user types and heterogeneous healthcare environments
    Dynamic regulatory requirements
    7
    How to eliminate data loss
    2
  • 22. Remote IT Tip #2
    • Use policy-based methods to protect end user data on and off the network
    • 23. Fixed vs portable assets
    • 24. Users & groups
    • 25. Develop/improve best practice
    • 26. Monitoring & log parsing
    • 27. Port management
    • 28. Encryption
    • 29. Allowed/disallowed applications
    • 30. Integrate data management (backup & retention) with audit requirements and internal needs
    8
    How to eliminate data loss
    2
  • 31. Remote IT Challenge #3
    9
    How to patch
    3
    12/14/10. Patch Tuesday. You have 10 healthcare facilities and 2,500 remote users. How did you patch the machines? And how long did it take?
  • 32. Remote IT Tip #3
    Implement policy for patch delivery, test, and rollback
    Embrace automation to deploy patches in minutes
    Proactive identification of potential configuration threats
    Real-time deployment and hands-free remediation
    Evaluate, refine and enhance
    10
    How to patch
    3
  • 33. Remote IT Challenge #4
    A hospital administrator completes a web-based product-demo to justify additional funding
    She needs to send a short demo recap video to additional stakeholders
    Her Camtasia license is expired
    She’s in the Far East with poor Internet connectivity
    She has no VPN access
    She’s up against a fast-approaching deadline
    11
    How to distribute software
    4
  • 34. Remote IT Tip #4
    • Leverage automatic deployment techniques
    • 35. Extends IT reach via Group policy
    • 36. Automated SW deployment becomes user-driven service delivery
    • 37. Other scripts
    • 38. Layer in additional remote troubleshooting
    • 39. Remote reboot, registry inspection
    • 40. Consider benefits & impacts to existing service desk or ticketing process
    12
    How to distribute software
    4
  • 41. Remote IT Challenge #5
    Memory recall announced on primary laptop used by your remote salesforce
    PC inventory is 5 years old and only 30% complete
    End of quarter
    15 branches in 5 countries
    30 day deadline for “no-cost memory swap”
    13
    How to manage assets
    5
  • 42. Remote IT Tip #5
    • Discover 100% of PC assets using agent technology
    • 43. Eliminate physical inventory process (avoid emails to end users)
    • 44. Ensure completeness of inventory across entire domain (or rogue)
    • 45. Create electronic inventory
    • 46. Build business case for PC refresh
    • 47. Satisfy proof of inventory (for auditors)
    • 48. Avoid VPN
    14
    How to manage assets
    5
  • 49. Recap: 5 Tips for Remote IT Management
    15
    Ensure complete , real-time coverage of all PCs and servers – with flexible Admin credentials
    How to protect endpoints
    1
    Integrate data management requirements with service delivery processes
    How to eliminate data loss
    2
    Utilize automation to define, deliver, and manage patch deployment – and manage the impacts
    How to patch
    3
    Enable user-based service requests – only if needed
    How to distribute new software
    4
    How to discover & manage assets
    Use automatic discovery and inventory to capture 100% of network assets (or rogue)
    5
  • 50. About Kaseya
    • Value Proposition
    • 51. A single Kaseya user can proactively manage 1,000s of automated IT systems tasks in the same amount of time required by a team of technicians using other techniques.
    • 52. Key Facts
    • 53. Founded 2000 & HQ in Switzerland
    • 54. Privately held, no debt, no external capital requirements
    • 55. 33 offices worldwide in 20 countries with 450+ employees
    • 56. 10,000+ customers
    • 57. 5,000,000+ assets managed
    • 58. Patented technology and FIPS 140-2 compliant
    16
  • 59. Kaseya Enterprise Edition (EE) for Automated Systems Management
    Comprehensive
    Automates all systems management tasks
    Integration friendly
    Scalable and flexible
    Uncomplicated
    Lightweight
    Cross platform
    Easy to install & use via a single pane
    Affordable
    On-premise or SaaS
    17
  • 60. Kaseya IT Toolkit (ITK) for Remote PC Access
    IT Toolkit
    Simple, yet powerful, set of remote access tools
    Command line access
    Event viewer
    FTP
    Task manager
    Video chat
    Troubleshoot without taking control
    Cloud-based
    No setups
    Upgrade to EE anytime
    18
  • 61. Our Customers
    19
    Other Market Leaders
    Universities and K-12 Schools
    Hospitals and Care Facilities
  • 62. Proven ROI
    20
    Reduce Risk
    Reduce Cost
    Improve Service
    • Family Health Center – San Diego (1,000 PCs) deployed EE and improved core application uptime from 85% to 99.6%
    • 63. Virginia Tech (500 PCs) used Remote Access (IT Toolkit) to decrease MTTR by 83%
    • 64. N. Canejos School District (500 clients) saved $100K with automation and increased PC availability from 80% to 99%
    • 65. Cano Petroleum (100 PCs) usedEEto demonstrate SOX compliance with 100% IT control
    • 66. Integrated Health Management (250 workstations) achieved target HIPAA compliance every year since EE first deployed
    • 67. BankFirst(150 PCs) used EE to satisfy FDIC compliance regulations – since 2007
    • 68. Advanced Motion Control (500 workstations) used EE to reduce monthly CADD updates from 2 hrs/PC to 5 mins/PC
    • 69. Redbox (10,000 clients) used EE to reduce number of kiosk-technician visits by 90% in 1 year
    • 70. National Health Service (1,000 PCs) saved 15 hrs/month on mandatory SW updates with EE
  • Other Accolades
    21
    Industry Awards
    Industry Reviews
    “Service automation is vital to IT success. Kaseya is purpose-built for this next era of computing.”
    OVUM, 2010 (#TA001974ITM)
    “Easy to install and administer product.”
    Gartner, 2009 (#G00163528)
    “Kaseya’s strength lies in the ease of implementation, support for their customers, and comprehensive service level management.”
    IDC, 2009 (#219336)
    “Kaseya’s IT Automation Framework can help many types of IT management organizations. Quickly. Affordably.”
    EMA, 2008 (#1429091307
  • 71. Your Resources
    • Learn More About Kaseya
    www.kaseya.com/PPSresources
    • Contact Us
    sales@kaseya.com or toll free +1 877-692-2003
    • Join the Kaseya Conversation
    www.kaseya.com/community.aspx
    • Free IT Toolkit Trial
    http://www.kaseya.com/ittoolkit.aspx
    22

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