Kaseya: 5 Tips for Education IT Directors
 

Kaseya: 5 Tips for Education IT Directors

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Kaseya: Managing Remote IT Systems from Your Office: 5 Tips for Education IT Directors...

Kaseya: Managing Remote IT Systems from Your Office: 5 Tips for Education IT Directors

Jared Henry, IT Director
Wills Point Independent School District

Gary Frenkel, IT Support Specialist
The Wharton School - Graduate Division

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Kaseya: 5 Tips for Education IT Directors Kaseya: 5 Tips for Education IT Directors Presentation Transcript

  •  
  • Introductions
    • Moderator:
    • Gwen Solomon, Web Editor
    • Tech & Learning Custom Projects
  • Speakers
    • Gerald Beaulieu
    • Director of Product Marketing, Public & Private Sector solutions
    • Kaseya
    • Jared Henry
    • IT Director
    • Wills Point Independent School District
    • Gary Frenkel
    • IT Support Specialist
    • The Wharton School – Graduate Division
    View slide
  • Agenda
    • Introduction
    • Challenges
    • Solutions
    • Results
    • Five Tips
    View slide
  • Gerald Beaulieu
    • Director of Product Marketing
    • Public & Private Sector solutions
    • Kaseya
  • Jared Henry
    • IT Director
    • Wills Point
    • Independent School District
  • Gary Frenkel
    • IT Support Specialist
    • The Wharton School,
    • Graduate Division
  • Distributed Computing on the Rise The State of Remote
    • 90% of corporate PCs are deployed outside of HQ
    • 75% of US workers will be mobile by 2012
    • 60% of data is generated remotely
    • 67% of employees use WiFi
    • 90% of employees work in remote offices
    • 80% of enterprise resources are accessed via the WAN
    Business Drivers
    • Increased mobility
    • Tighter budgets
    • Shortage of qualified staff
    • High fuel prices
    • Home sourcing
    • Enabling technology
    • Competitive parity
    • M&A
    • Globalization & consolidation
    • Changing workplace culture
  • Top 5 Remote IT Management Challenges How to protect endpoints How to eliminate data loss How to patch How to distribute new software How to discover & manage assets 1 2 3 4 5
  • Remote IT Challenge #1 Principal Needs Help in Dallas…but you are in Houston Flash Zero-Day on Android BSOD
  • Remote IT Tip #1
    • Proactively protect endpoints against attack
      • Settle for nothing less than automatic threat handling
      • Consider threat protection within context of other sysadmin issues
      • Explore use of flexible Admin credentials
    • Balance maximum protection and minimum impacts to PC performance
  • Remote IT Challenge #2
    • Distributed data
      • Requires varying levels of visibility, access, and protection
      • $160 to manage 1 record/year (Gartner)
      • Failure to manage may cost additional $100/record (WSJ)
    • Mixed user types and heterogeneous school environments
    • Dynamic regulatory requirements
  • Remote IT Tip #2
    • Use policy-based methods to protect end user data on and off the network
      • Fixed vs portable assets
      • Users & groups
      • Develop/improve best practice
        • Monitoring & log parsing
        • Port management
        • Encryption
        • Allowed/disallowed applications
    • Integrate data management (backup & retention) with audit requirements and internal needs
  • Remote IT Challenge #3 12/14/10. Patch Tuesday. You have 24 schools and 5,000 remote users. How did you patch the machines? And how long did it take?
  • Remote IT Tip #3
    • Implement policy for patch delivery, test, and rollback
    • Embrace automation to deploy patches in minutes
      • Proactive identification of potential configuration threats
      • Real-time deployment and hands-free remediation
    • Evaluate, refine and enhance
  • Remote IT Challenge #4
    • A Professor completes a web-based product-demo to justify additional grant funding
    • She needs to send a short demo recap video to additional stakeholders
    • Her Camtasia license is expired
    • She’s in the Far East with poor Internet connectivity
    • She has no VPN access
    • She’s up for tenure and can’t afford to lose the grant
    4
  • Remote IT Tip #4
    • Leverage automatic deployment techniques
      • Extends IT reach via Group policy
      • Automated SW deployment becomes user-driven service delivery
      • Other scripts
    • Layer in additional remote troubleshooting
      • Remote reboot, registry inspection
    • Consider benefits & impacts to existing service desk or ticketing process
    How to distribute software 4
  • Remote IT Challenge #5
    • Memory recall announced on primary laptop used by your remote salesforce
    • PC inventory is 5 years old and only 30% complete
    • End of quarter
    • 15 branches in 5 countries
    • 30 day deadline for “no-cost memory swap”
  • Remote IT Tip #5
    • Discover 100% of PC assets using agent technology
      • Eliminate physical inventory process (avoid emails to end users)
      • Ensure completeness of inventory across entire domain (or rogue)
    • Create electronic inventory
      • Build business case for PC refresh
      • Satisfy proof of inventory (for auditors)
      • Avoid VPN
  • Recap: 5 Tips for Remote IT Management Ensure complete , real-time coverage of all PCs and servers – with flexible Admin credentials Integrate data management requirements with service delivery processes Utilize automation to define, deliver, and manage patch deployment – and manage the impacts Enable user-based service requests – only if needed Use automatic discovery and inventory to capture 100% of network assets (or rogue) How to protect endpoints How to eliminate data loss How to patch How to distribute new software How to discover & manage assets 1 2 3 4 5
  • About Kaseya
    • Value Proposition
      • A single Kaseya user can proactively manage 1,000s of automated IT systems tasks in the same amount of time required by a team of technicians using other techniques.
    • Key Facts
      • Founded 2000 & HQ in Switzerland
      • Privately held, no debt, no external capital requirements
      • 33 offices worldwide in 20 countries with 450+ employees
      • 10,000+ customers
      • 5,000,000+ assets managed
      • Patented technology and FIPS 140-2 compliant
  • Kaseya Enterprise Edition (EE) for Automated Systems Management
    • Comprehensive
      • Automates all systems management tasks
      • Integration friendly
      • Scalable and flexible
    • Uncomplicated
      • Lightweight
      • Cross platform
      • Easy to install & use via a single pane
    • Affordable
      • On-premise or SaaS
  • Kaseya IT Toolkit (ITK) for Remote PC Access
    • IT Toolkit
      • Simple, yet powerful, set of remote access tools
        • Command line access
        • Event viewer
        • FTP
        • Task manager
        • Video chat
      • Troubleshoot without taking control
    • Cloud-based
    • No setups
    • Upgrade to EE anytime
  • Our Customers Other Market Leaders Universities and K-12 Schools Hospitals and Care Facilities
  • Proven ROI
    • Cano Petroleum (100 PCs) usedEE to demonstrate SOX compliance with 100% IT control
    • Integrated Health Management (250 workstations) achieved target HIPAA compliance every year since EE first deployed
    • BankFirst (150 PCs) used EE to satisfy FDIC compliance regulations – since 2007
    • Advanced Motion Control (500 workstations) used EE to reduce monthly CADD updates from 2 hrs/PC to 5 mins/PC
    • Redbox (10,000 clients) used EE to reduce number of kiosk-technician visits by 90% in 1 year
    • National Health Service (1,000 PCs) saved 15 hrs/month on mandatory SW updates with EE
    • Family Health Center – San Diego (1,000 PCs) deployed EE and improved core application uptime from 85% to 99.6%
    • Virginia Tech (500 PCs) used Remote Access (IT Toolkit) to decrease MTTR by 83%
    • N. Canejos School District (500 clients) saved $100K with automation and increased PC availability from 80% to 99%
    Reduce Risk Reduce Cost Improve Service
  • Other Accolades Industry Awards Industry Reviews “ Service automation is vital to IT success. Kaseya is purpose-built for this next era of computing.” OVUM, 2010 (#TA001974ITM) “ Easy to install and administer product.” Gartner, 2009 (#G00163528) “ Kaseya’s strength lies in the ease of implementation, support for their customers, and comprehensive service level management.” IDC, 2009 (#219336) “ Kaseya’s IT Automation Framework can help many types of IT management organizations. Quickly. Affordably.” EMA, 2008 (#1429091307
  • Today’s Webinar
    • Gerald Beaulieu
    • IT Automation Expert
    • Kaseya
    • Jared Henry
    • IT Director
    • Wills Point Independent School District
    • Gary Frenkel
    • IT Support Specialist
    • The Wharton School – Graduate Division
  • Polling Question Would you like to learn more about how IT automation can change the way you manage your IT systems? - Yes, I’d like to try IT automation in my own IT environment - Yes, but I have no idea what IT automation costs - Yes, please have someone contact me - No, not at this time
  • Q&A and Resources
    • Learn More About Kaseya
      • www.kaseya.com/PPSresources
    • Contact Kaseya
      • [email_address] or toll free +1 877-692-2003
    • Join the Kaseya Conversation
      • www.kaseya.com/community.aspx
    • Free IT Toolkit Trial
      • http://www.kaseya.com/ittoolkit.aspx
  • Thank You! www.techlearning.com www.kaseya.com/solutions/education.aspx