MSP Best Practice:Developing the Strategic IT Roadmapfor Your Customersfor Your Customers  “Own the Plan”
Our Mission                                        We are Service Architects                             We d i           ...
What makes you stand out?• Options for Managed Services  have grown dramatically• Most markets have multiple  choices and ...
Responsive Support         Typical “Mature”                                                                               ...
A “Perfect Storm” is driving the                       need for a new approach                                      approa...
Our objective today:  Help you cement your client relationships  with a Strategic IT Roadmap…• Help your clients see throu...
What is a             “Strategic IT Roadmap”?              Strategic Roadmap ?• Time-based plan for the evolution of an   ...
Three Sources of ROI• Increased services sales through a                                   g  stronger value proposition –...
Without alignment on a                         competitive strategy                                     strategy……        ...
Our Path Today…• Foundation for Strategic IT Planning• Methodology for IT Roadmap  DevelopmentCopyright © 2012 AntFarm, In...
IT Service Management Maturity                                                                     (from Gartner)         ...
Not all of your clients willbenefit…benefit But, those that will might look like:• Their business is undergoing change• Co...
Responsive Support         Typical “Mature”                                                                               ...
ITIL® as a framework for                       defining needsITIL (IT Infrastructure Library) is a globally accepted appro...
Copyright © 2012 AntFarm, Inc. All Rights Reserved                                                Gartner and ITIL        ...
ITIL® as source of added value   Service                                             Service                              ...
Two Important ITIL Concepts                                                            Warranty                    Utility...
Warranty                                                       These ITIL areas focus on the                              ...
Utility                                                          These ITIL areas focus on the                            ...
Warranty                  Utility                                                             (usability)                 ...
Mapping IT to Business Needs                                                                                           Cri...
IT Services are composed of                      Resources IT Services(Capabilities) Point of Sale AutomationIT ResourcesC...
3 Levels of                                           IT Service Management                                               ...
Our Path Today…• Foundation for Strategic IT Planning• Methodology for IT Roadmap  DevelopmentCopyright © 2012 AntFarm, In...
Strategic IT Roadmap                           Methodology                                                                ...
Use Kaseya to discover the                      IT Resource InventoryCopyright © 2012 AntFarm, Inc. All Rights Reserved   34
Use Kaseya to assess                      IT System Health                                                                ...
Information    IT Service                                                       A il bilit                                ...
Strategic IT Roadmap                               Methodology                                                 Current Sta...
Business Requirements                               Discovery  Business                             Strategic IT     Strat...
Business Requirements                                 Discovery             Business           Strategic IT     Strategic ...
Business Requirements                            Discovery        Business           Strategic IT     Strategic IT      Re...
Business Requirements                                   Discovery            Business                       Strategic IT  ...
Strategic IT Roadmap                               Development     Business                              Strategic IT     ...
Strategic IT Roadmap                                     Development                                                      ...
Strategic IT Roadmap                    Development  Business           Strategic IT                      Strategic ITRequ...
Strategic IT Roadmap                          Development       Business                    Strategic IT           Strateg...
Strategic IT Roadmap                    Development  Business           Strategic IT                   Strategic ITRequire...
Strategic IT Roadmap                    Development  Business           Strategic IT                Strategic ITRequiremen...
Technology Lifecycle                                                    Management  Service                      Th roadma...
Use Kaseya Asset Data for                      IT Lifecycle Management                                                  Sy...
Strategic IT Roadmap                    Development  Business           Strategic IT               Strategic ITRequirement...
Strategic IT Roadmap                         Development       Business           Strategic IT     Strategic IT     Requir...
Roadmap Review and                          Management  Business                            Strategic IT                  ...
Cement your relationship with clients                       through a Strategic IT Roadmap• Help your clients see through ...
With alignment on a                        competitive strategy                                    strategy…              ...
Questions for you…• Do you have value-based service      y  strategy for differentiation and client  retention?• Is you va...
Questions?Copyright © 2012 AntFarm, Inc. All Rights Reserved   56
Strategic IT Planning Bundle                  g             g      3 Service Blueprint Bricks            • Personalized fo...
Next Steps     Next Steps     • Learn more about AntFarm       www.serviceblueprinting.com     • Learn more about Kaseya f...
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get More – and Bigger – Contracts
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MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get More – and Bigger – Contracts

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MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes

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MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get More – and Bigger – Contracts

  1. 1. MSP Best Practice:Developing the Strategic IT Roadmapfor Your Customersfor Your Customers “Own the Plan”
  2. 2. Our Mission We are Service Architects We d i W drive service growth f IT S l ti i th for Solutions P Providers id through improved service design and delivery • Build in customer & solution provider value p • Base service delivery on best practices • Employ practical methods and toolsCopyright © 2012 AntFarm, Inc. All Rights Reserved 10
  3. 3. What makes you stand out?• Options for Managed Services have grown dramatically• Most markets have multiple choices and offerings are difficult to distinguish• “Proactive Management” has Proactive Management become table stakesCopyright © 2012 AntFarm, Inc. All Rights Reserved 11
  4. 4. Responsive Support Typical “Mature” Service Ticket Management Managed Services Architecture Service Call Intake Event Management Response Matrix Service Ticket Closeout Escalation Management Request Fulfillment and Incident Management Client Onboarding Service Request Tier 1 Help Desk Tier 2 Incident Emergency Dispatch Scheduled Dispatch Fulfillment Support Resolution Transition & Activation Transition Client Service Service Proactive M P ti Management t From Sales Activation IT Systems Management Kickoff Server & Problem Patch Backup Network Desktop Management Management Management Management Management y Systems Readiness Audit Security Management Client IT Baseline & Audit Results Environment Malware Firewall Access Analysis Review Discovery Management Management Management Audits and Tests IT Service Recovery Proactive Availability Continuity C ti it Planning & Pl i Availability A il bilit Testing Audit Testing Audit Service Technical Account Management Quarterly Service Customer System Health y Level Business Review Improvement Program Satisfaction Program & Service Level Reporting Assurance Under Strategic IT Consulting Business Strategic Strategic Competitive Requirements y Discovery IT Plan p Development IT Plan Review g & Management Attack Service Control Service Cancellation Asset & Continual Change Risk Agreement Queue Service Service Configuration Service Management Management Management Management Closeout Deactivation Management ImprovementCopyright © 2010 AntFarm, Inc. All Rights Reserved 12
  5. 5. A “Perfect Storm” is driving the need for a new approach approach…• Options for Managed Services Commoditization have grown dramatically over the past several y p years• Options for provisioning IT Confusion (customer owned HaaS owned, HaaS, SaaS) have increased• Product revenue and margins Collapse are slipping further Copyright © 2012 AntFarm, Inc. All Rights Reserved 13
  6. 6. Our objective today: Help you cement your client relationships with a Strategic IT Roadmap…• Help your clients see through A road where IT is aligned to meet the needs of their the fog to the road ahead business• Protect your Managed Services You ensure IT is delivering to service levels needed for the revenue from poachers business• Become the ongoing Program Synchronize the technology lifecycle with business Manager for the p g plan changes Copyright © 2012 AntFarm, Inc. All Rights Reserved 14
  7. 7. What is a “Strategic IT Roadmap”? Strategic Roadmap ?• Time-based plan for the evolution of an p organization’s IT capabilities and infrastructure• Developed based on business needs and technology lifecycles• Provides the basis for IT budgeting and Program Management of changes in IT g g g• Dynamic document Charts the direction for ITCopyright © 2012 AntFarm, Inc. All Rights Reserved 15
  8. 8. Three Sources of ROI• Increased services sales through a g stronger value proposition – your differentiator• Improved client retention due to more “stickiness” – you own the p y plan• Recaptured product revenue from solutions that support the plan – your recommendationsCopyright © 2012 AntFarm, Inc. All Rights Reserved 16
  9. 9. Without alignment on a competitive strategy strategy…… Solution Provider Value Chain Product Purchasing Engineering & Managed Services Results: Integration Management & Marketing & Marginal a g a Solution Sales Break / Fix Value Development Project Management Maintenance oritiesPrio Effort across the business is fractured Copyright © 2012 AntFarm, Inc. 17
  10. 10. Our Path Today…• Foundation for Strategic IT Planning• Methodology for IT Roadmap DevelopmentCopyright © 2012 AntFarm, Inc. All Rights Reserved 18
  11. 11. IT Service Management Maturity (from Gartner) IT Makes My IT is a Pain IT Works OK Business Better Level 0 Level 1 Level 2 Level 3 Level 4 Chaotic Reactive Proactive Service Value• Disorganized • Organized • Mature problem • IT service levels • IT objectives areresponses to response to reported analysis defined linked to businessreported issues issues • Performance • SLAs in place with metrics• Unpredictable p • Trouble-tickets monitoring g business operations p • IT focus onperformance and • Up / down • Trending analysis • Capacity planning business advantagereliability monitoring • Change performed • Asset inventory management Adding Fixing Improving Transactional Transformational Business Pain Efficiency ValueCopyright © 2012 AntFarm, Inc. All Rights Reserved From: Gartner: Data Center Poll Results Confirm Improved Process Maturity, 2004 19
  12. 12. Not all of your clients willbenefit…benefit But, those that will might look like:• Their business is undergoing change• Conduct strategic planning for the business• R Recognize th value of IT as an i the l f “enabler”• S ki the most value for their IT $$ Seeking th t l f th i• Don’t have an internal IT strategic thinkerCopyright © 2012 AntFarm, Inc. All Rights Reserved 20
  13. 13. Responsive Support Typical “Mature” Service Ticket Management Managed Services Architecture Service Call Intake Event Management Response Matrix Service Ticket Closeout Escalation Management Request Fulfillment and Incident Management Client Onboarding Service Requests Tier 1 Help Desk Tier 2 Incidents Emergency Dispatch Scheduled Dispatch Transition & Activation Transition Client Service Service Proactive M P ti Management t From Sales Activation IT Systems Management Kickoff Server & Problem Patch Backup Network Desktop Management Mgmt Mgmt Mgmt Mgmt y Systems Readiness Audit Security Management Client IT Baseline & Audit Results Environment Malware Firewall Access Analysis Review Discovery Mgmt Mgmt Management Audits and Tests IT Service Recovery Proactive Availability Continuity C ti it Planning & Pl i Availability A il bilit Testing Audit Testing Audit Service Technical Account Management Quarterly Service Customer System Health y Level Business Review Improvement Program Satisfaction Program & Service Level Reporting Assurance Strategic IT Consulting Not necessarily FREE! Business Strategic Strategic Requirements IT Plan IT Plan Review y Discovery p Development g & Management Service Control Service Cancellation Asset & Continual Change Risk Agreement Queue Service Service Configuration Service Management Management Management Management Closeout Deactivation Management ImprovementCopyright © 2010 AntFarm, Inc. All Rights Reserved 21
  14. 14. ITIL® as a framework for defining needsITIL (IT Infrastructure Library) is a globally accepted approach to IT service management, providinga cohesive set of best practices, drawn from the public and private sectors. Service Service Strategy Risk Demand Financial Portfolio Generation Management Management Management Strategy Management Service Service Information IT Service Service Level Supplier Availability Capacity Catalog Security Continuity Management Management Management Management Design Management Management Management Release & Transition Service Asset & Service Service Deployment Change Planning and Knowledge Evaluation Configuration Validation & Management Management Transition Management Support Management Management Testing Mgmt Service O Operations & Request Incident Access Problem Event Technology Fulfillment Management Management Management Management Operation Mgmt ITIL provides a Continual common language Improvement Service Service ServiceImprovement Process Measurement Reporting for IT management needs Copyright © 2012 AntFarm, Inc. All Rights Reserved 22
  15. 15. Copyright © 2012 AntFarm, Inc. All Rights Reserved Gartner and ITIL Service IT Portfolio Management Level L l Financial Monitoring Management uired Supplier Management Defines Capabilities Requ Service Continuity Management Performance Capacity Management Monitoring Service Level Management Availability Management Change Management Availability Release & Deployment Management Monitoring C Problem Management Asset & Configuration Management Access ManagementITIL D Request Fulfillment (MAC) Incident & Event Management Chaotic Reactive Proactive Service Value Level 0 Level 1 Level 2 Level 3 Level 4 Gartner Defines Maturity in terms of Capability 23
  16. 16. ITIL® as source of added value Service Service Strategy St t Risk Ri k Demand D d Financial Fi i l Portfolio Generation Management Management Management Strategy Management Service Service Information Service Service Level Supplier Availability Capacity Catalog Security Continuity Management Management Management Management Design Management Management Management Release & Transition Service Asset & Service Service Deployment Change Planning and Knowledge Evaluation Configuration Validation & Management Management Transition Management Support Management Management Testing Mgmt Service Operations & Request Incident Access Problem Event gy Technology Fulfillment Management Management Management Management Operation O ti Mgmt Continual Service Improvement Service Service Under threat Process Measurement Reporting of commoditizationImprovementI t Opportunities for Strategic PlanningCopyright © 2012 AntFarm, Inc. All Rights Reserved 24
  17. 17. Two Important ITIL Concepts Warranty Utility (usability) (usefulness) “Is IT being delivered at the “Is IT ENABLING right SERVICE the business?” LEVELS?” Level 0 Level 1 Level 2 Level 3 Level 4 Chaotic Reactive Proactive Service Value Adding Fixing Improving Transactional Transformational Business Pain y Efficiency ValueCopyright © 2012 AntFarm, Inc. All Rights Reserved 25
  18. 18. Warranty These ITIL areas focus on the “WARRANTY” for IT service delivery (is IT usable) Information IT Service Service Service Level pp Supplier Availability Capacity Security Continuity Management Management Management Management Design Management Management “Is IT available when and where it’s  needed?” “Is IT being “Is there enough IT capacity to avoid  delivered at performance  issues?” the right “Have the threats to IT been  SERVICE adequately addressed?” LEVELS?” “Is IT support  responsive enough?”Copyright © 2012 AntFarm, Inc. All Rights Reserved 26
  19. 19. Utility These ITIL areas focus on the “UTILITY” of IT capabilities (is IT useful) Service Service Strategy Portfolio Risk Financial Generation Management Management Strategy Management “What are the customer’s VITAL  BUSINESS PROCESSES?” “What IT capabilities are required to  “Is IT support these vital processes?” pp p ENABLING the “Where are the gaps, and what is the  business?” roadmap to fill the gaps?” “Is the client getting their money’s  worth?”Copyright © 2012 AntFarm, Inc. All Rights Reserved 27
  20. 20. Warranty Utility (usability) ( bilit ) (usefulness) ( f l )Strategic IT g Gap Analysis Business RequirementsPlanning must Analysisaddress both g Strategies to address risks IT Roadmap Level 0 Level 1 Level 2 Level 3 Level 4 Chaotic Ch ti Reactive R ti Proactive P ti Service S i Value V l Adding Fixing Improving Transactional Transformational Business Pain Efficiency Value Copyright © 2010 AntFarm, Inc. All Rights Reserved 28
  21. 21. Mapping IT to Business Needs Critical IT Services S i IT Resources Business (Capabilities) Processes Point of Sale In Store Automation Sales Strategy Generation Sales Force Automation Constitute Enable Field Sales Supply Chain Service Automation Portfolio Management Purchasing and General Use Logistics L i ti EmailCopyright © 2012 AntFarm, Inc. All Rights Reserved 29
  22. 22. IT Services are composed of Resources IT Services(Capabilities) Point of Sale AutomationIT ResourcesCopyright © 2010 AntFarm, Inc. All Rights Reserved 30
  23. 23. 3 Levels of IT Service Management • Understanding pending business changes Business and th i d the impact those changes will h t th h ill have on IT Strategic Level Planning • Strategic planning to ensure IT capability will support the future needs of the business (ITIL: Business C (ITIL B i Capacity M i Management) ) • Monitoring and analysis to validate that IT IT Service service levels are meeting current needs Level Q Quarterly y • Near-term changes to ensure that service Review levels are met cost effectively (ITIL: Service Capacity Management) • Daily management required to ensure IT is IT Resource performing optimally Daily Level Operations(ITIL: Resource Capacity Management) Copyright © 2012 AntFarm, Inc. All Rights Reserved 31
  24. 24. Our Path Today…• Foundation for Strategic IT Planning• Methodology for IT Roadmap DevelopmentCopyright © 2012 AntFarm, Inc. All Rights Reserved 32
  25. 25. Strategic IT Roadmap Methodology The fi st step is to first IT Baseline and understand theInfrastructure Discovery Analysis current state Identifies the • Stand-alone assessments current state (or) at the IT resource level • Ongoing monitoring results Business Strategic IT Strategic IT Requirements q Roadmap p Roadmap Review p Discovery Development and Mgmt
  26. 26. Use Kaseya to discover the IT Resource InventoryCopyright © 2012 AntFarm, Inc. All Rights Reserved 34
  27. 27. Use Kaseya to assess IT System Health Current Patch Levels Utilization Uptime HistoryCopyright © 2012 AntFarm, Inc. All Rights Reserved 35
  28. 28. Information IT Service A il bilit Availability C it Capacity Security Continuity Management Management Management ManagementCurrent StateAssessment Warranty W t (usability) Copyright © 2012 AntFarm, Inc. All Rights Reserved 36
  29. 29. Strategic IT Roadmap Methodology Current StateIT Infrastructure Baseline and Assessment Discovery Analysis Business Strategic IT Strategic IT Requirements R i t Roadmap R d Roadmap Review R d R i Discovery Development and Mgmt
  30. 30. Business Requirements Discovery Business Strategic IT Strategic ITRequirementsR i t Roadmap R d Roadmap Review R d R i Discovery Development and MgmtBusiness Goalsand Objectives Planned Business Initiatives Critical Business Processes Current IT Challenges
  31. 31. Business Requirements Discovery Business Strategic IT Strategic IT Requirements R i t Roadmap R d Roadmap Review R d R i Discovery Development and MgmtBusiness Goalsand Objectives Planned Business Initiatives
  32. 32. Business Requirements Discovery Business Strategic IT Strategic IT Requirements R i t Roadmap R d Roadmap Review R d R i Discovery Development and Mgmt CriticalBusinessProcesses
  33. 33. Business Requirements Discovery Business Strategic IT Strategic IT Requirements R i t Roadmap R d Roadmap Review R d R i Discovery Development and Mgmt Current IT ChallengesAddress:• IT Capabilities (“Service Portfolio”)• Availability• Capacity• Security• Service Continuity
  34. 34. Strategic IT Roadmap Development Business Strategic IT Strategic IT Requirements R i t Roadmap R d Roadmap Review R d R i Discovery Development and MgmtBusiness Goalsand Objectives d Obj ti Planned Business Initiatives Critical IT Support for Business Vital Business Processes Processes Current IT C t IT Strategies t St t i to Challenges Address Gaps Roadmap for new IT capabilities IT Budget supporting the Roadmap
  35. 35. Strategic IT Roadmap Development Cu e t Current StateIT Infrastructure Baseline and Assessment Discovery Analysis Business Strategic IT Strategic IT Requirements Roadmap Roadmap Review y Discovery Development g and Mgmt IT Plan IT Roadmap IT Budget • B siness en ironment Business environment • Time-based view of IT • Capital expenditures based • IT services & capabilities capability recommendations on the IT Roadmap • IT impacts and risks • IT asset life cycle view • Operational costs • IT strategies for gaps
  36. 36. Strategic IT Roadmap Development Business Strategic IT Strategic ITRequirementsR i t Roadmap R d Roadmap Review R d R i Discovery Development and Mgmt IT Support for Build IT Roadmap Vital Business Processes to support these strategies UTILITY
  37. 37. Strategic IT Roadmap Development Business Strategic IT Strategic IT Requirements R i t Roadmap R d Roadmap Review R d R i Discovery Development and Mgmt IT Strategies to Address Gaps• Availability • Security• Capacity • Service Continuity WARRANTY
  38. 38. Strategic IT Roadmap Development Business Strategic IT Strategic ITRequirementsR i t Roadmap R d Roadmap Review R d R i Discovery Development and Mgmt Critical Business Process Business Initiatives Timeline for IT Services Timeline for Align migration to cloud Roadmap for new IT capabilities to biliti t solutions IT capabilities business initiatives
  39. 39. Strategic IT Roadmap Development Business Strategic IT Strategic ITRequirementsR i t Roadmap R d Roadmap Review R d R i Discovery Development and Mgmt Align Roadmap f R d for IT resource lif lifecycle l new IT capabilities to the roadmap
  40. 40. Technology Lifecycle Management Service Th roadmap i th The d is the • Upgrades Ali IT asset Align t PortfolioManagement • Refreshes lifecycles to planning tool for • Retirements the service portfolio Asset &Configuration Technology Lifecycle gy y • Deployments roadmapManagement Management • Migrations Copyright © 2010 AntFarm, Inc. All Rights Reserved 48
  41. 41. Use Kaseya Asset Data for IT Lifecycle Management System Specifications Installed ApplicationsCopyright © 2012 AntFarm, Inc. All Rights Reserved 49
  42. 42. Strategic IT Roadmap Development Business Strategic IT Strategic ITRequirementsR i t Roadmap R d Roadmap Review R d R i Discovery Development and Mgmt Start with specific recommendations to IT Budget supporting the Roadmap support the strategy
  43. 43. Strategic IT Roadmap Development Business Strategic IT Strategic IT Requirements R i t Roadmap R d Roadmap Review R d R i Discovery Development and Mgmt IT Budgetsupporting the Roadmap Combine recommendations with ongoing expenses
  44. 44. Roadmap Review and Management Business Strategic IT Strategic ITRequirementsR i t Roadmap R d Roadmap Review R d R i Discovery Development and MgmtIT Plan IT Roadmap IT Budget Initial Review Update and Approval as required Program Management of Strategic IT Roadmap Initiatives Quarterly Plan Review and Update Institutionalizes Annual Plan Refresh Strategic Planning St t i IT Pl i
  45. 45. Cement your relationship with clients through a Strategic IT Roadmap• Help your clients see through  A road where IT is aligned to meet the needs of their the fog to the road ahead business• Protect your Managed Services  You ensure IT is delivering to service levels needed for the revenue ffrom poachers h business• Become the ongoing Program  Synchronize the technology lifecycle with business Manager for the plan changes You Own the Plan! Copyright © 2012 AntFarm, Inc. All Rights Reserved 53
  46. 46. With alignment on a competitive strategy strategy… Solution Provider Value Chain Product Purchasing Engineering & Managed Services Results: Integration Management & Marketing & Competitive Solution Sales Break / Fix Advantage Development Project Management MaintenanceCustomerValueBusinessValue Effort is aligned to meet a common g g goal Copyright © 2010 AntFarm, Inc. All Rights Reserved 54
  47. 47. Questions for you…• Do you have value-based service y strategy for differentiation and client retention?• Is you value chain aligned with your strategy, ensuring everyone has the same priorities ?• A you prepared to consistently Are dt i t tl deliver on that strategy?• If not, what are you doing about it? Copyright © 2012 AntFarm, Inc. 55
  48. 48. Questions?Copyright © 2012 AntFarm, Inc. All Rights Reserved 56
  49. 49. Strategic IT Planning Bundle g g 3 Service Blueprint Bricks • Personalized for your company • Hardcopy and PDF formats Two Planning Tools • Strategic IT Plan • Strategic IT Roadmap and Budget 2‐hour Webinar Training Session Review of the blueprints and tools for Review of the blueprints and tools for  www.tinyurl.com/Strategic-IT-Planning www.tinyurl.com/Strategic IT Planning Strategic IT Planning Promotion: 15% discount on the bundle for Small Providers (< 15 employees) Promotion Code: Kaseya12Copyright © 2010 AntFarm, Inc. All Rights Reserved 57
  50. 50. Next Steps Next Steps • Learn more about AntFarm www.serviceblueprinting.com • Learn more about Kaseya for MSPs www.kaseya.com/msp www kaseya com/msp • For a free live product demo www.kaseya.com/demo Just for MSPs blog.kaseya.com/blog/category/msp • For a free trial www.kaseya.com/freetrial • To speak with us www.kaseya.com/contactme /KaseyaFan /company/kaseya @kaseyacorp community.kaseya.com58
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