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Kaseya Connect 2012 - Managing Intel vPro With Kaseya

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Kaseya Connect 2012 - Managing Intel vPro With Kaseya

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Activating and accessing Intel vPro chips has never been easier. Attend this joint session with Kaseya and Eric Townsend, SMB Market Development Manager at Intel, as we review the recent enhancements ...

Activating and accessing Intel vPro chips has never been easier. Attend this joint session with Kaseya and Eric Townsend, SMB Market Development Manager at Intel, as we review the recent enhancements to Desktop Policies vPro integration including remote vPro activation, BIOS configuration and direct machine access to locked or "blue screened" machines.
Presented By: Mike Sheffey, EVP Product Management & Eric Townsend, SMB & MSP Marketing Director, Intel Corp

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  • 1. H ow to P rovid e Be tte r M anage d S e rvice s In 201 2
  • 2. Take-aways from This Session  What would it mean to your bottom line if you… …reduced hardware repair times by 55% …reduced software repair times by 45% …reduced deskside visits 86% …delivered customer power savings of $150 per PC per year  What if the above were real-world numbers?  What if you could do this by using your Kaseya management console?2 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 3. Overview  Why is Intel here?  What is the Value Proposition for Using Intel vPro Technologies?  Real World Kaseya Partner Examples?  Give me the details about Desktop Policy Management (DPM)  Call To Action3 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 4. What People Traditionally Think Of Intel?4 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 5. Overview  Why is Intel Here?  What is the Value Proposition for Using Intel vPro Technologies?  Real World Kaseya Partner Examples?  Give me the details about Desktop Policy Management (DPM)  Call To Action5 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 6. BUSINESS VALUES 1. More effective collaboration 2. Anytime/anywhere access to data and tools 3. Faster product and service delivery 4. Extending your reach to new/more customer 5. Lower business risk 6. Improved customer experiences and relationships6 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 7. Overview  Why is Intel here?  What is the Value Proposition for Using Intel vPro Technologies?  Real World Kaseya Partner Examples?  Give me the details about Desktop Policy Management (DPM)  Call To Action7 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 8. What is vPro Technology? Kaseya Console with DPM Processor Chipset Network Business Desktops and Firmware Laptops Hardware-assisted Smart Security and Cost Saving Manageability 39 Intel® vPro™ Technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software and IT environment. To learn more visit: http://www.intel.com/technology/vpro/8 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 9. Intel® Core™ vPro™ Technology: Proven Technology with Increasing Support and Customers41 Software Vendors Supporting Intel® Core™ vPro™ Processors 41 Source: Intel Corporation (as of August 2010)9 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 10. Updated list of PCs with Intel vPro technology at: h ttp s :/ m s p .inte l.com / -a-vp ro-s ys te m / find
  • 11. Business Ultrabook™ Ultrabook™ for Business extends current content creation capabilities with optimized mobile experiences without compromising security and manageability Ultra-Light. Ultra-Sleek. Ultra-Powerful. B u s ine s s U s e r R e qu ire m e nts Responsiveness User Interface(s) U ltrab ook ™ for Bu s ine s s Mobility Form Factor Device Like Experience IT D e cis ion M ake r R e qu ire m e nts Reliability Stability Intel® vPro and Intel® Security Manageability Small Business Advantage Business-Level Performance Full PC func tionality and enterpris e-clas s s ec urity in an Ultra-mobile pac kage – only from Intel®11 Ultrabook is a trademark of Intel Corporation in the U.S. and/or other countries * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 12. Business Ultrabook™ Delivers… Res pons ive Fas t Res ume, C urrent Performance C ontent, A lways C onnected 3rd G eneration Media & C ore Graphics C PU, Graphics , B uilt in Vis uals Media S ec urity Form Factor Identity and S mart and A s s et Protection Lightweight Des ign B attery Life Reduc ed Power C os t C ons umption for Optimized B OM A ll Day C omputing12 Ultrabook is a trademark of Intel Corporation in the U.S. and/or other countries * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 13. KVM Remote Control Virtual desk-side visits with Intel® vPro™ Technology1 Blue screen Video displayed at console OS unresponsive Wake from S3 Console keyboard & mouse Booting remotely controls client Small business user PC Kaseya Management Console (based on vPro Technology) (inside SB or from a managed service provider) Usages and Benefits • Allows MSP to “get behind the user’s keyboard” without leaving their chair • Resolve issues that would otherwise – even with software KVM - require a on-site visit • Saves time and money with faster issue resolution13 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 14. Why ® Kaseya Partner Care About do Intel vPro™ Technology ? PCs With Intel® vPro™ Technology Ability to access a system even if the PC is powered down or the OS is inoperable • Higher Service Level Agreement “Guarantee” tasks are completed, securely, and off-hours • At a lower service delivery cost • More detail for HW change management • Solve HW problems remotely. Only one trip to fix the PC PCs Without Intel vPro Technology • PCs must be left on at night to do maintenance and services… • Users must be interrupted in their daily work • Tasks and remediation can be labor intensive It takes 2 trips to fix a PC, diagnose and then repair Higher SLA, lower cost, better security…14 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 15. What Do Kaseya Partners Think Of Intel vPro Technology Solution?15 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 16. Overview  Why is Intel here?  What is the Value Proposition for Using Intel vPro Technologies?  Real World Kaseya Partner Examples?  Give me the details about Desktop Policy Management (DPM)  Call To Action16 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 17. Integration Technologies Hawaii  Company Information  22 employees, 80% of revenue from managed services  75 managed services customers, ships 150 PCs/year  Pilot customers  Philpotts and Associates - 35 PCs  Clyde Ishii MD FACS - 8 PCs  The Pacific Club - 35 PCs  Outcome  vPro is standard recommendation going forward  ROIs  50% reduction in HW repair times  50% reduction in OS repair times  50% reduction in PC downtime  50% reduction in deskside visits  83% reduction in patch saturation times  $395 per PC per year power cost savings17 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 18. Progressive Computer New York  Company Information  10 employees, 35% of revenue from managed services  55 managed services customers, ships 200 PCs/year  Pilot customers  The Volunteer Center - 20 PCs  Caramoor Center for Music and the Arts - 35 PCs  Legal Services of the Hudson Valley - 45 PCs  Outcome  vPro is standard recommendation going forward  ROIs  39% reduction in HW repair times  66% reduction in OS repair times  90% reduction in deskside visits  75% reduction in patch saturation times  $60 per PC per year power cost savings18 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 19. Typical Price Adders for Intel vPro Technology-based PCs Typical vPro Typical Price vPro Cost System Make/Model without Price with Adder Also vPro vPro Includes Dell OptiPlex 990 desktop $609 $624 $15 Dell Latitude E6520 laptop $1,119 $1,139 $20 HP Compaq 8200 desktop $855 $875 $20 HP EliteBook 8460p $1639 $1658 $19 laptop Lenovo M-series desktop $769 $879 $110 Larger HDD Faster Lenovo T420s laptop $1,059 $1,129 $70 processor19 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 20. Overview  Why is Intel here?  What is the Value Proposition for Using Intel vPro Technologies?  Real World Kaseya Partner Examples?  Give me the details about Desktop Policy Management (DPM)  Call To Action20 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 21. W hat is Desktop Policy Management?  Manage standard settings and configuration  Power Settings  Drive Mappings  Printers  Network, File and Application policies  Wake on LAN (WoL)  New Local Policies  Optical Drives Enable/Disable  USB Enable/Disable  Security Center Enable/Disable  Windows Defender Enable/Disable  Printers & Mapped Drives  Replace all21 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 22. Desktop Policy Management? (cont.)  vPro Management  vPro Actions  Remote Detect  Remote Enable/Disable  vPro Power Management  Power up, Windows Shutdown, Force Power Down, Schedule Power up & Windows Shutdown, Cancel Schedule Power up & Windows Shutdown  vPro Keyboard, Video & Mouse (KVM)  Boot to BIOS  Boot from ISO  vPro Remote Control  Real VNC on the Chip  Kaseya VNC Viewer22 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 23. vPr o Actions23 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 24. vPro Power Management  Power Management features available on ‘Enabled’ vPro systems  Power Up / Power Down  vPro Power Down is forced  Windows Shutdown (non-vPro)  Schedule Power up / Windows Shutdown24 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 25. Single-machine Management  Boot to BIOS  Automatically Connect  Boot from ISO  Select ISO from list  Automatically launches the viewer  Connect to out-of-band (OOB) systems25 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 26. vPro Remote Control26 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 27. Connection Modes  Client Control Mode  User Consent  End User must provide consent code  Lower level of trust  Admin Control Mode  Unattended Access  Higher level of trust27 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 28. Proxy Configuration & ISO Management  Creates a remote host for proxy to remote network for ISO booting and viewer 1. Select system 2. Create vPro Proxy  Auto-associate vPro machines on the same LAN  Point and click uploading of certificates and ISOs28 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 29. vPr o 6.x  vPro Functionality in 6.x  Remote Control Tab  Power Management  Remote ISO boot  Agent Tab  Detect vPro  View vPro  Desktop Policy Management  vPro Management29 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 30. vPr o Roadmap 6.3  vPro Functionality in 6.3  vPro functionality will be in Desktop Policy Management  One location for all vPro Management  New Discovery module will find vPro machines30 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 31. Call To Action  Start activating (i.e. “Turning On”) you vPro Desktop & Notebooks  Stop by the booth and ask about Hybrid Cloud & vPro opportunities  Participate in our Kaseya vPro Activation Program  Guided, hands-on vPro pilot for qualified MSPs  Customized instructions  Engineering support for your team  Post-pilot joint marketing potential31 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.
  • 32. Thank You!32 * Other names and brands may be claimed as the property of others. Copyright © 2010, Intel Corporation.