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Kaseya Connect 2013: Noise Reduction: Moving from Chaos to Managed Services

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A journey through the process of understanding how to build a service based model and identify the core principles that enable an automated approach to delivering IT Services. Randall takes a look at …

A journey through the process of understanding how to build a service based model and identify the core principles that enable an automated approach to delivering IT Services. Randall takes a look at how key Kaseya modules have enabled them to achieve standardization and stability amongst their client base while suffering few budget-busting emergencies. Find out how this allowed a 'no site visit' model that has dramatically lowered delivery costs enabling him to provide a highly competitive service in near-real time for their target market.

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  • 1. Noise ReductionMaking the Move from Chaos toManaged Services
  • 2. Randy Spangler• President – MERIT Solutions• 30+ years in IT Retail and Support• Managed Services Provider in VA• Approximately 1800 active endpointsand 70 managed clients
  • 3. Not worried about the buffet!
  • 4. Enough about me, let’s talk aboutKaseya. So what is Kaseya?
  • 5. So, how did we lower the noise?• Managed Services• We were doing the heavy lifting• We were wasting money• Determine the critical functionsneeded for well-run IT• Why not just give them what theyneed without giving them a choice?
  • 6. Kaseya to the rescue…• Remote control• Monitoring and patching• BU/DR• KES / KAV• Spam filtering• WE STOPPED BUILDING COMPUTERS!!!
  • 7. What does every plan include?
  • 8. Challenges…• Like life, finding Managed Servicesnirvana is a journey, not a destination• Completing the replacement cycle• XP is EOL in 2014• Tablets and BYOD• Policy Management• vPro Management• Mobile Management• Network Management
  • 9. Thank You!Email: r@m3rit.comAll images are copyrights of their respective owners