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Kaseya Connect 2013: Kaseya Keynote
 

Kaseya Connect 2013: Kaseya Keynote

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Kaseya Keynote - Presented by Bob Davis Chief Marketing Officer & Mark Sutherland President

Kaseya Keynote - Presented by Bob Davis Chief Marketing Officer & Mark Sutherland President

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  • B: Great talk. Now what would a couple guys from the Midwest do to top that?M: We thought about going a couple rounds but I was too embarrassed to show that much cheekB: At first we thought about making it simple and high level – Smart Phones are here to stay. Rejected for too much marketing fluffM: Then we took a look into – How to secure your IT infrastructure though quantum mechanics and differential equations. Rejected because… well Bob went to PurdueB: So we picked something in the middle with just enough meat but none of the hyperbolly normally associated with presentations like this.
  • B: read titleM: There is not enough time to fully explore a fascinating subject like this in the hour we have. So we have cancelled all remaining breaks to present parts 2 and 3. We’ll give part 4 before the band goes on tonight at the house of blues. So come early to insure you get a good seat up front.
  • B:Previously we talked about a lot of concepts: Big Data, mass customization, BYOD, Green ITThis year, I understand there’s a new game in town. The cloud… M: ooooooooo Ever since Al Gore invented it… B: This time we want to tie it all together and talk about ITSM and the role of the Cloud
  • B: Yes Mark, great to talk about how we can deliver IT service management from the cloud… just like the really cool apps… M: It isn’t about what we do, and it isn’t about what other vendors do,Back and forth on thisB: Ultimately, it’s about the NEW HETEROGENEOUS network… the challenge of managing hardware and software from different manufacturers… We can help thereM: no Bob, get your head out of the 90’s and into the clouds. Its about managing different systems delivering integrated services, on demand any time, any where.B: It’s about managing the Three fundamental computing styles that are now showing up within a single organizationPhysical Servers, Virtual Instances, Cloud ApplicationsM: It’s really about both – managing these environment, and using the cloud to deliver the exact system you need to match your agaile business objectives
  • The challenge is all about getting services on demand from any vendor and seamlessly integrating delivery of those services to your users.And, it’s Highly distributed as well… THAT’s the challenge. It isn’t about the vendors, its about the users
  • B: We’re talking about cloud, and ITSM, like everyone knows the ins and outs of both… Let’s take a quick look hereM: So when was the cloud really invented? Was it when Amazon rolled out EC2 in 2006? Was it when everyone got a DSL connection at home in the late 90’s? or was it back when mainframe computers tied together the world’s financial system in the 50’s?B: I don’t know Mark. I’ll use a lifeline and “ask the audience”B: how many people think of mainframes when you’re using the cloud… ok, so how many of you do on line/ATM banking… That cloud is a mainframeUtility computing… John McCarthy (Coined AI, developed Lisp) or wait, wasn’t he a communist? Oh, ya, different McCarthy… “computing will one day be delivered like a public utility”
  • OK, so back to the user… Applications, platforms and infrastructure all coming from the cloud, serving up virtually everything to the user and their environment… Agility, productivity, security (it’s actually risk averse behavior to move to the cloud)How about cost?? - you can’t save your way to success! Budgets are important, but not the driverAll very confusing as to how this all comes together. Maybe we can turn to NIST for some clarity.
  • Nistdefiniitons of SaaS, PaaS and IaaS….See anything that sticks out Mark? Mark: they’re all acronyms… Anything else? How about: The consumer does not manage or control the underlying cloud infrastructure That strikes me as BAD… Oh, but that’s not the whole of it…
  • Consumerization isn’t just about BYOD… it’s about making choices to bring in their own services, devices, etc…This drives complexity of your environment over the edgeBusiness units are choosing Cloud Apps that suit their needsAnd the vendor landscape, littered with overzealous marketing people who like to invent words and definitions and tout how they do things… but it isn’t about them is it… present company excepted…
  • Nope… it’s about Using ITSM capabilities and services to manage this new heterogeneous enviornment… Very complicatedYour opportunity is to provide integration of differing services in a highly reliable simple to consume way – Make it easy for your users That’s why we need management, that’s why we need ITSM… and not necessarily FROM the cloud (as cool as that is)But where are we with ITSM… isn’t it a simple matter to move this very mature, well understood management capability available from pretty much anywhere, and plug it into the network? And then use the cloud savvy IT organizations around the globe to manage it?Uh, no… let’s take a look at that one
  • With the lack of automation leads to more labor intensive solutions to these issues.Yet, the labor requirement is growing faster than the people available to fill those jobs. I think we’re short of talent.Talk about doing more with less!Impressive statistics…
  • So the big deal here is:Automation – where is that? We have Demand Management but we don’t have automation? WeirdHow about remediation – am I trying to organize a manual system here? Or am I looking to revolutionize the model by tying in the ability to reach down to the endpointsAnd how about doing that automatically, at the same time that I manage the SLA on the cloud apps?Oh, you mean like control!!!!
  • M: Kaseya’s approach, both now and in the future…We can bring in the silos (security for example) that conspire against us… and how we can satisfy both. And we = Kaseya plus our customersSecurity > AvailabilityDisaster Recovery > PrivacyHow many of you liked that new live connect, quick view and remote control yesterday. All those are solutions enhance the maturity things like incident management. We spend a lot of time working on solutions to this but our real goal is to make those tools obsolete. Our mission is to eliminate these problems before they occur
  • Further, our mission is to provide a customizable implementation that gives everyone the ability to build the exact framework they need to manageIncluding full integration with best of class services available from multiple vendorsOpportunity not a threat – which would you rather have? Fully customized, integrated Framework like Kaseya? Or a set of cloud solutions that look and work like a set of point solutions like the old daysCustomizable IT
  • Combination of Physical Servers, Virtual Instances and Cloud Applications – resulting in service islandsComplexity created by the consumerization of ITA lot of talk about providing ITSM in the cloud – need to think of the opportunity created by successful management of the new heterogeneous networkAutomation of ITSM is the key to successCustomized IT gives you a purpose-builtmanagement solution
  • B: read titleM: There is not enough time to fully explore a fascinating subject like this in the hour we have. So we have cancelled all remaining breaks to present parts 2 and 3. We’ll give part 4 before the band goes on tonight at the house of blues. So come early to insure you get a good seat up front.

Kaseya Connect 2013: Kaseya Keynote Kaseya Connect 2013: Kaseya Keynote Presentation Transcript

  • Managing the New Heterogeneous NetworkThrough Integrated Orchestration ofFunctionality Customized to DistributeDiscreet Module Profile ManagementPart 1 of 4Mark – Chief Distributed Redundancy OfficerBob – Chief Metaphor Compliance Enforcement Officer
  • The NEW Heterogeneous Network
  • Service Models as defined by NIST:Cloud Software as a Service (SaaS). The capability provided to the consumer is to use theprovider’s applications running on a cloud infrastructure. The applications are accessible fromvarious client devices through a thin client interface such as a web browser (e.g., web-based email).The consumer does not manage or control the underlying cloud infrastructure including network,servers, operating systems, storage, or even individual application capabilities, with the possibleexception of limited user-specific application configuration settings.Cloud Platform as a Service (PaaS). The capability provided to the consumer is to deploy onto thecloud infrastructure consumer-created or acquired applications created using programminglanguages and tools supported by the provider. The consumer does not manage or control theunderlying cloud infrastructure including network, servers, operating systems, or storage, but hascontrol over the deployed applications and possibly application hosting environmentconfigurations.Cloud Infrastructure as a Service (IaaS). The capability provided to the consumer is to provisionprocessing, storage, networks, and other fundamental computing resources where the consumer isable to deploy and run arbitrary software, which can include operating systems and applications.The consumer does not manage or control the underlying cloud infrastructure but has control overoperating systems, storage, deployed applications, and possibly limited control of select networkingcomponents (e.g., host firewalls).National Institute of Standards and Technology - www.nist.gov
  • © 2013, Forrester Research, Inc. Reproduction ProhibitedClassic Firefighting Processes Are Mature, While Strategic Processes LagMarch 2013 “The State Of IT Service Management In 2012”
  • © 2013, Forrester Research, Inc. Reproduction ProhibitedClassic Firefighting Processes Are Mature, While Strategic Processes Lag (Cont.)March 2013 “The State Of IT Service Management In 2012”
  • © 2013, Forrester Research, Inc. Reproduction ProhibitedClassic Firefighting Processes Are Mature, While Strategic Processes Lag (Cont.)March 2013 “The State Of IT Service Management In 2012”
  • • 26% Annualgrowth in cloudrelated positionsthrough 2015•1.7M jobs areopen – Only 2.7MIT professionalsexist in the US asof April 2013Jobs in those Clouds
  • Kaseya Cloud ITSM SolutionEvent Management• Alerts / Notifications• System Events• LogsAutomation• Scheduling• Procedures• API/MessagingBusiness Intelligence• Reporting• Dashboards• Interactive Data ViewsIT Configuration ManagementAsset ManagementSecurityBusiness ContinuityService DeliverySystems Monitoring• Remote Management• Software Deployment• Power Management• Image Deployment• Desktop Migration• Mobile Device Management• Network Discover & AD• Hardware Audit• Software Audit• Virtual Machine Monitoring• AntiVirus• AntiMalware• Patch Management• 3rd Party Software Updates• Image Backup• Image Virtualization• File & Folder Backup• Service Desk/Ticketing• Policy Management• Service Billing• Policy Compliance• Time Tracking• Systems Checks & Alerts• Event Monitoring• Device Monitoring• SNMP Monitoring• Log Monitoring
  • • Automation• Customized IT
  • Managing the New Heterogeneous NetworkThrough Integrated Orchestration ofFunctionality Customized to DistributeDiscreet Module Profile ManagementPart 2 of 4Mark – Chief Distributed Redundancy OfficerBob – Chief Metaphor Compliance Enforcement Officer