Kaseya Connect 2013: Kaseya IT Services – Virtual Engineers! Come See them in Action!
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In this session you will see “Live” how Kaseya’s IT Services (KITS) Virtual Engineer services can transform your business. Examples of problem analysis, troubleshooting, and internal communicate with you or your staff to track problems through resolution will be shared. You will learn how KITS becomes an extension of your team taking on the proactive role needed in your MSP, and there to assist with issues as they surface. See how simple Kaseya can make the client on-boarding process when using their automated enrollment process scripts. IT-Guru will even demonstration their own use of KITS showing how Kaseya has solved countless difficult problems, all before waking up the next day!
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Kaseya Connect 2013: Kaseya IT Services – Virtual Engineers! Come See them in Action!
- 1. Scale Your Business Not Your Budget Kaseya IT Services (KITS)
- 2. Real World Perspective • Joseph Axne, Owner – IT-Guru, LLC • Kaseya Customer since 2006 • Kaseya KITS Subscriber since 2008 • Currently Managing 80 Servers and 265 Workstations • All with 2 Employees and KITS Team – Including additional 5-6K in Project work per month
- 3. Any Reservations When Starting? • “Current Staff” can just handle? • Will their be a culture difference? • Will my staff embrace this idea? • Will the cost be justified? • Will they do a good Job, are they skilled in assisting us with our needs? • Communication – Will that be an issue? • Will they add value to what we are already doing?
- 4. KITS = Kaseya Virtual Engineer • Delivering reliable, automated, efficient 24x7x365 services • Immediate Scalability • Allows you to work “on” your business vs. working “in” your business
- 5. What is it? • Virtual Monitoring Services (Level 1) • Virtual Management Services (Level 2) ------------------------------------------------------ • Not a Helpdesk or Customer Facing Support Team
- 6. Virtual Engineer Certifications • MCP • Microsoft Certifications (Exchange and AD) • CCNA, CCNP • ITIL • RedHat • VMWare/Hyper-V • Kaseya Certified
- 7. Projects and Tasks Included • 2 Projects a Month • 25 Tasks a Month
- 8. Projects • A project is a request that can be completed within 6 hour window • Migrating servers • Restoring Backup Image • Install proprietary application(s) on all necessary endpoints • Install and Configure Backups with offsite replication
- 9. Tasks • A task is a request that can be completed within 2 hour window • Assign user rights/permissions • Adds/Moves/Changes of AD Users • Schedule reboot of server but confirm all necessary applications start-up
- 10. Client Onboarding • Quickly get a new client implemented with monitoring and remediation using simples script that enables 95% of what you need • Easy to review systems and request additional monitoring of processes, services, etc via quick email request
- 11. Results of using Virtual Engineer • Reduce proactive tickets/alarms by 74% • 24/7/365 without hiring a single technician • Fixed operating cost baked into our Managed Services offering • Allows time for me to focus on building more business and meeting with my existing clients on a quarterly basis
- 12. Questions
- 13. KITS Rate Card Description Workstation Server Virtual Monitor (backup included) N/A $10 Virtual Monitor + Patching N/A $15 Virtual Management (patch & backup included) $6 $40 Virtual Management + Kaseya Antivirus $10 $44 Contact your Sales Rep for more information!