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Kaseya Connect 2013: Dont Back up - Recover


"You don't need to backup, you need to recover. Building the right Disaster Recovery and Business Continuity strategy for your business means having clear picture of your RTO and RPO. This session …

"You don't need to backup, you need to recover. Building the right Disaster Recovery and Business Continuity strategy for your business means having clear picture of your RTO and RPO. This session will provide insight to the decision making process for succesful Recovery Strategies and key business considerations to ensure your risk profile is balanced.

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  • Hi everyone, I'm here to tell you why you don't need to backupHappy Birthday
  • ----- Meeting Notes (30/04/2013 13:57) -----talk instead about recovery strategies, how you get to them and how they map to your business
  • IN homage to our amazing keynote speaker this morning mr Sugar Ray Lenonar who talked to us about focus and determination to get to your desired outcome.
  • Nobody likes to think about disasters, but like them or not they happen. Even when you know there is risk involved in something it can be easy to dismiss it and not take the necessary precautions. Its part of our upbeat human nature that we don’t want to have to think about what might go wrong, we like to spend our time thinking about how we’re going to improve things.1min
  • Unfortunately the fact of the matter is that we are all exposed to risk, there are very few ‘safe’ places to be found. Actually we’re all in one of the few spots in the USA where there are no known natural disaster threats – as long as you don’t count dehydration!1min
  • Presidential World Map of natural riskThere aren’t many safe places on earthIn SouthAmerica – Suriname, French GuianaLook around EMEA, this map doesn’t include, terrorism, political unrest or war, so in blue here you have: Libya, Oman, Ivory Coast, Syria that only leaves, Kazakhstan, Iran, Saudi ArabiaEver tried getting into Saudi Arabia?So apart from Western Sahara and Greenland (shouldn’t need much explanation why you’re not setting up business there), that leaves only Northern Europe – but that’s a private party and we’re not invited!!2 min
  • We can’t talk about BDR without covering the topic of Business ContinuityIn short, Business Continuity is everything to do to –avoid- the business stopping, Disaster Recovery is what you do when it does.Most of the time the terminology Business Continuity is reserved for the larger scale practice of understanding everything that makes a business tick, what would you do if a key member of your IT team was hit by a bus? Does everyone else know that the person does? The process they have learned, built and fallen into over the months/years they have worked for the business. First and foremost businesses are made of people but after that most businesses today are made up of technology, so lets focus on the bit that we can assist with.
  • I think the reason many of us avoid really drilling into the nitty gritty of Disaster planning is we don’t want to have to think about all the gory details. But in the face of a disaster, you’ll be glad you did, and you owe it to everyone to ensure you are ready.1min
  • In short, Business Continuity is everything to do to –avoid- the business stopping, Disaster Recovery is what you do when it does.For the most part Disaster Recovery has become synonymous with IT. It has become the terminology for everything we do to prepare for when things gone wrong, and how we plan to first of all a) survive and then b) put things rightAnd when you think about the circumstances when these kinds of plans are put into action, it’s not going to be planned, this is something that is going to happen in real time – unless of course you are doing you’re all important testing – which is something you all do regularly right?2min
  • Of course as much as we need to plan for the ‘big one’ often the actual disasters that regular impact a business are much more mundane, and much more common, so the chances of one of these effecting you is actually high.1 min
  • All good BDR solutions start with a good plan. Before you choose/install software and hardware be clear about what your recovery objectives are, no software can save you if you don’t have a good plan.1 min
  • I’m here to tell you that there is no need to backup, that’s right, you heard it here. Don’t back up.Backup is pointless. Think about these situations…Roger Harry – Circle ITDan Gross - ServiCorps
  • What you need to do be able to do is recoverYou need to know what Recovery is going to look like, what its going to take and exactly how its going to happen in the case of any of these kinds of disasters
  • 3minWe can’t cover every single part of a plan here, this isn’t meant to be an exhaustive list, just want to pick up on some of the key core components that can have the biggest impact on a plan.Cost of down time - A plan has no real meaning if we can’t equate an actual value to it, it’s partially and art, partially science, but 100% necessaryTiers of Data – In the end it’s the Data that has the value, but what value?Level of Resilience - Understand the parts of the business:work it out by vertical then across various potentially affected areas site, DC, System even a fileBuild a plan - Understand the Recovery Strategies that match those business needsMatch to a solution- Select the right approach to meet each specific need
  • every given business there are various elements that dictate your sensitive to outage.Hospitality has less sensitivity, at the higher is IT centric businesses such a communications1 min
There’s the more obvious costs which include the items that are easier to calculate like the actual people time involved.1 min
But it’s the other impacts to this business which are often larger, and can be more difficult to calculate.This category covers some of the more intangible costs. Did you incur late delivery surcharges? Did you pay overtime to staff to make up for lost productivity? Did missing a critical filing deadline result in penalties? Did a loss of customer goodwill erode your ongoing revenue stream? Did you need to plan and execute campaigns to explain and apologize for the outage?Downtime usually leads to a cascade of related costs. Work with your financial team to identify all such service costs incurred during or after a previous outage. Then, divide the total of these costs by the total number of hours the systems were down to determine the cost per hour.Totaling all of the above costs gives a reasonable forecast of the loss you can expect to incur from an hour of outage for a particular system. (Costs will vary depending on the nature of the application, so you must perform this calculation for each system.)To calculate the expected annual cost, multiply this number by the number of expected annual hours of outage.When considering all factors, the potential loss from critical system failure may be a shock the first time you calculate it.3 min
  • Once you start to drill down into what is the major component of the cost of an outageThis chart reveals significant variation across nine cost categories. The cost associated with business disruption, which includes reputation damages and customer churn, represents the most expensive cost category. Least expensive involves the engagement of third parties such as consultants to aid in the resolution of the incident.2 min
  • RTO and RPO(Online, Near-line, Offline)Customer facing – OnlineBusiness Transactions - MinutesOperational Data – Same DayPersonnel and Pay roll - WeekContracts and Records – Hardly everIN ever business there are things that you can’t live without what are they?But don’t forget other things, given enough time near-line and even offline data loss can have a big impact to business3 min
  • 1 min
  • Of course no discussion around recovery planning would be complete without RTO and RPO, but the point is that by contemplating all the previous, these should now be obvious, that all the other elements lead to a complete picture of your ‘Spectrum of Recovery’ across all the parts of your business.2 min
  • And once you start to consider these elements together to really can build up a complete picture of Makes it easier to challenge your vendorsClarifies the decision making process3 min
  • Of course key to ensuring the reliability and scalability of whatever approach you need to use, will be Automation of that process. Just want to point out that it needs to be plugged into Kaseya!1 min
  • Animation: There’s no time like the present to review and refresh your plan, or if you don’t have one, create one.2 min
  • 30 sec


  • 1. Don’t Backup
  • 2. Don’t Backup - RecoverRecovery Strategies
  • 3. Ray ‘Sugar’ BarberProduct Marketing
  • 4. Disasters
  • 5. Why you need a plan
  • 6. Why you need a plan
  • 7. Whats the difference?
  • 8. “Scenario planning is never a pleasant exercise.However, CEOs owe it to their employees, theirfamilies and to shareholders to protect theirmost valuable assets -- their people -- and toensure that business can continue even underthe extreme circumstances. Disaster planningshould be on the agenda of every corporateboard meeting.”Chuck Taylor, Gartner exec vice president and research directorWhats the difference?
  • 9. Leading Causes of DisasterHardware or OSMalfunction44%Human Error32%Software Error14%Viruses7%Natural Disasters3%Jon William Toigo, Disaster Recovery Planning
  • 10. Whats your plan?
  • 11. Do NOT BackupBackup?
  • 12. Recover
  • 13. What’s in the planCost of down timeTiers of DataLevel of Resilience
  • 14. Outage cost by industryPonemon Institute© Research Report, FEB 2011
  • 15. Calculate your costLABOR COST = P x A x C x HWhere:P = number of people affectedA = average percentage they are affectedC = average employee cost per hourH = number of hours of outage
  • 16. Calculate your costLOST REVENUE = (GR/TH) x I x HWhere:GR = gross yearly revenueTH = total yearly business hoursI = percentage impactH = number of hours of outage
  • 17. Where’s the cost?Ponemon Institute© Research Report, FEB 2011
  • 18. Tiers of Data
  • 19. Level of ResilienceSiteD.C.SystemFile
  • 20. Spectrum of Recovery• RTO - the maximum amount of time that datacan be unavailable before impacting businessintegrity• RPO - the acceptable level of data loss thatdoes not compromise operations orcompliance.
  • 21. 50-6040-5030-4020-3010-200-10RTORPOLocal ImagingFile basedHot swapLive ReplicationReplicationHybrid CloudSpectrum of Recovery
  • 22. Automation
  • 23. ConclusionUnderstand your Spectrum of RecoveryBuild your restore scenariosPlanCost of DowntimeTiers of DataLevel of Resilience
  • 24. Part 2 - Companion Session:“Pick a disaster… any disaster”Wednesday 10:40am - Acacia