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"Want to improve client mind-share and loyalty because your clients understand the value you provide? Regularly your clients are approached by someone new knocking on their door trying to take them away from your services. Strong account relationships built on mutual trust and two-way communications defend against this and foster both high retention rates and referrals for new clients. Quarterly Service Reviews provide a forum to discuss both of these areas and will be discussed in detail in this session. Walk away with the protection and tools needed to protect your revenues and cultivate long lasting client relationships.