Kaseya Connect 2011 - Leveraging vPro (intel)

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  • © 2009, Intel Corporation. All rights reserved. Intel, the Intel logo, Intel Core, and Intel vPro are registered trademarks of Intel Corporation in the U.S. and other countries. *Other names and brands may be claimed as the property of others. 1. Intel® vPro™ technology includes powerful Intel® Active Management Technology (Intel® AMT). Intel Active Management Technology requires the computer system to have an Intel AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. Setup requires configuration by the purchaser and may require scripting with the management console or further integration into existing security frameworks to enable certain functionality. It may also require modifications or implementation of new business processes. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see www.intel.com/technology/platform-technology/intel-amt/ . 2. Intel® Anti-Theft Technology—PC Protection (Intel® AT-p). No computer system can provide absolute security under all conditions. Intel® Anti-Theft Technology (Intel® AT-p) requires the computer system to have an Intel® AT-enabled chipset, BIOS, firmware release, software and an Intel AT-capable Service Provider/ISV application and service subscription. The detection (triggers), response (actions), and recovery mechanisms only work after the Intel® AT functionality has been activated and configured. Certain functionality may not be offered by some ISVs or service providers and may not be available in all countries. Intel assumes no liability for lost or stolen data and/or systems or any other damages resulting thereof. 3 - Multi-Tasking Productivity Multitasking workload zipping a file while moving another file from Powerpoint to OneNote. WinZip workload creates a zip file of approximately 110 MB in size. Powerpoint 2007 workload is a training manual with JPG images and consists of 24 slides and 3.9 MB in size. These slides are printed to OneNote 2007 using “Send To OneNote2007” virtual printer. Once it is imported to OneNote2007 it is very convenient for annotation purposes, the user can add notes and also search for text within images. Desktop P630 Configuration: Intel® Pentium® 4 processor (2MB L2, 3.00GHz, 800MHz FSB), (P4P 630) HT-ON on D945GCL Dual channel DS Micron 1GB (2x512MB) DDR2-667 5-5-5-15 with Integrated 945G + Seagate 320GB NCQ SATA2 (BIOS:0034, INF: 8.4.0.1016, Graphics: 15.6.1.1437). Desktop E8500 Configuration: Intel® Core™ 2 Duo E8500 (6MB L2, 3.00GHz, 1066MHz FSB), Intel Desktop DQ45CB Q45 Dual channel DS Micron 2GB (2x1GB) DDR2-800 5-5-5-18 with Integrated Intel X4500 graphics + Seagate 320GB NCQ SATA2 (BIOS:0059, INF: 9.0.0.1007, Graphics: 15.9.9.1527) Windows* Vista* Ultimate 32bit.3 ENERGY STAR denotes a system level energy specification, defined by the US Environmental Protection Agency, that relies upon all of the system's components, including processor, chipset, power supply, HDD, graphics controller and memory to meet the specification. 4. ENERGY STAR denotes a system level energy specification, defined by the US Environmental Protection Agency, that relies upon all of the system's components, including processor, chipset, power supply, HDD, graphics controller and memory to meet the specification. For more information, see here ENERGY STAR denotes a system level energy specification, defined by the US Environmental Protection Agency, that relies upon all of the system's components, including processor, chipset, power supply, HDD, graphics controller and memory to meet the specification. 5 Source “Increase Productivity by Providing Notebooks Beyond Road Warriors” Forrester Consulting, October 2008 *Other names and brands may be claimed as the property of others.
  • Without vPro KVM only works when the OS is up You must pre-install the KVM “server” on every PC, before you can “viewer” in your console. With vPro Intel AMT KVM works both below and within the OS; eg. you can edit the BIOS AND Windows registry The Intel AMT KVM is installed in the BIOS, no need to load SW in the OS and works without the OS running Supports industry standards: RealVNC Viewer v4.x

Transcript

  • 1. Providing Better Services With Intel vPro Technology May 2011
  • 2. Overview
    • Why is Intel here?
    • What is the Value Proposition for Using Intel vPro Technologies?
    • Real World Numbers
    • Call To Action
  • 3. Take-aways from This Session
    • What would it mean to your bottom line if you…
      • … reduced hardware repair times by 55%
      • … reduced software repair times by 45%
      • … reduced deskside visits 86%
      • … delivered customer power savings of $150 per PC per year
      • What if the above were real-world numbers?
      • What if you could do this with your existing PC management tools?
  • 4. Overview
    • Why is Intel here?
    • What is the Value Proposition for Using Intel vPro Technologies?
    • Real World Numbers
    • Call To Action
  • 5. What People Traditionally Think Of Intel? (Cowboy Video)
  • 6. SMB BUSINESS VALUES
    • More effective collaboration
    • Anytime/anywhere access to data and tools
    • Faster product and service delivery
    • Extending your reach to new/more customer
    • Lower business risk
    • Improved customer experiences and relationships
  • 7. Overview
    • Why is Intel here?
    • What is the Value Proposition for Using Intel vPro Technology?
    • Real World Numbers
    • Call To Action
  • 8. What is vPro Technology?
    • 39 Intel ® vPro™ Technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software and IT environment. To learn more visit: http://www.intel.com/technology/vpro/
    Processor Chipset Network Firmware Business Desktops and Laptops MSP Console with Enabled Software Hardware-assisted Smart Security and Cost Saving Manageability
  • 9. Intel ® Core™ vPro™ Processors: Proven Technology with Increasing Support and Customers 41
    • 41 Source: Intel Corporation (as of August 2010)
    Software Vendors Supporting Intel ® Core™ vPro™ Processors
  • 10. Why Do HP Partners Care About Intel ® vPro™ Technology ? HP PCs With Intel ® vPro™ Technology PCs Without Intel vPro Technology
    • PCs must be left on at night to do maintenance and services…
    • Users must be interrupted in their daily work
    • Tasks and remediation can be labor intensive It takes 2 trips to fix a PC, diagnose and then repair
    • Ability to access a system even if the PC is powered down or the OS is inoperable
    • Higher Service Level Agreement “Guarantee” tasks are completed, securely, and off-hours
    • At a lower service delivery cost
    • More detail for HW change management
    • Solve HW problems remotely. Only one trip to fix the PC
    Higher SLA, lower cost , better security …
  • 11. What Do MSPs Think Of Intel vPro Technology? Sabio Kaseya Video
  • 12. Margin Impact
    • "It's clear that for each client that has deployed Intel vPro technology-based PCs, our margins are higher," says Beckman. "We estimate that overall service profit margins at those clients average 5% higher after the implementation of vPro systems. This in turn allows us to enhance our offering to the client, with additional tools such as backup, change management, and richer monitoring“
            • -Tom Beckman at IT Authorities
  • 13. Intel ® Core™2 processor with vPro™ technology Intel ® Centrino ® with vPro™ technology Intel ® Core™2 processor with vPro™ technology (2007) Intel ® Centrino ® 2 with vPro™ technology Intel ® Core™2 processor with vPro™ technology (2008) Intel ® Core™ vPro™ processor family (2010) Intel ® Active Management Technology Version AMT 2.0 AMT 2.2 AMT 2.5 AMT 2.6 AMT 3.0 AMT 4.0 AMT 5.0 AMT 6.0 DASH 1.0 DASH 1.1 Boot Control Power State Management HW & SW Inventory HW Alerting X X X X X X X X X X Serial Over LAN, IDE Redirect X X X X X X X X X Non Volatile Memory X X X X X X X X X Agent Presence X X X X X X X X System Defense Filters X X X X X X X X ME Wake on LAN X X X X X X X Cisco SDN* X X X X X Remote Configuration X X X X X X Access Monitor Operation X X X Wireless Management in Sleep States 2 X n/a laptops Microsoft NAP* X X X Fast Call for Help, Remote Scheduled Maintenance, and Remote Alerts from outside corporate firewall 2 X (w/o RPAT) Wired LAN Wired and Wireless LAN Enhanced system defense filters X X X IPv6 support X HW-based, out-of-band KVM (keyboard, video, mouse) X TBD
  • 14. KVM Remote Control Virtual desk-side visits with Intel ® vPro™ Technology 1 Video displayed at console Console keyboard & mouse remotely controls client
    • Allows MSP to “get behind the user’s keyboard” without leaving their chair
    • Resolve issues that would otherwise – even with software KVM - require a on-site visit
    • Saves time and money with faster issue resolution
    Remote Management Console (inside SB or from a managed service provider) Small business user PC (based on vPro Technology)
    • Blue screen
    • OS unresponsive
    • Wake from S3
    • Booting
    Usages and Benefits
  • 15. Demo: Hardware-base KVM
  • 16.
    • Updated list of PCs with Intel vPro technology at:
    • https://msp.intel.com/find-a-vpro-system
  • 17. Quantified Real-World Benefits Saving Time and Money with Intel vPro manageability Significant reductions in service delivery cost Substantial customer power cost savings “ Managed services margins can be approximately double that of a break-fix business, if you do it correctly. You have to drive the right efficiencies. vPro allows our people to be more productive .” Joseph Axne, President IT Guru * For MSPs with management consoles supporting SOL/IDEr “ Without tools like vPro, we would be a one-to-one business—one technician to one problem. With vPro, we can drive a one-to-many process that lowers our costs and allows us to serve the customer better by getting to their problem faster .” Dan Tomaszewski, President Green Light Business Technology Value Result Time to repair hardware issues Decreased 33%-92% Time to repair software issues* Decreased 50%-83% PC downtime Decreased 25%-94% Time to 95% patch saturation Decreased 67%-99% Power cost savings per PC over 3 year Saved $150-$630 per PC
  • 18. Call To Action
    • Start activating (i.e. “Turning On”) your vPro desktop & notebooks via your Kaseya Console
    • Source Intel vPro technology-based HP PCs
      • vPro models listed at https://msp.intel.com/find-a-vpro-system#desktop
      • Activate the Intel vPro technology-based PCs
        • Utilize customized instructions for your hardware & software
  • 19. Thank You!