The MSP of the Future:
Key Trends and Opportunities
for Growing Your Revenue and
Profits
5 Key Trends Impacting MSPs
Customer environments are becoming more complex not less, and
customer (user) expectations are...
The CodeBlue team doing some
charity work
Some key philosophies
(and lessons learnt)
 “Trusted Advisor”
 The CodeBlue Way
New Customer On Boarding Process
“A Culture of Discipline”
Some key philosophies
(and lessons learnt)
 “Trusted Advisor”
 The CodeBlue Way
 Roadmaps/Quarterly Reviews worth
the e...
Stairway to MSP Heaven
Infrastructure
Services
•Patching & Security
•Backups
•Virtualisation
•HaaS
Managed
Services
•Servi...
Stairway to MSP Heaven
Cloud Services
 “Cloud Broker” services
 Infrastructure as a Service (VPS)
 Software as a Servic...
Application Services … the Straw-Man
1. Consulting (CIO Services)
 Defining requirements
 Selection process
 Architectu...
Questions ?
The MSP of the Future: Key Trends and Opportunities for Growing Your Revenue and Profits
Upcoming SlideShare
Loading in...5
×

The MSP of the Future: Key Trends and Opportunities for Growing Your Revenue and Profits

370

Published on

The market for today’s MSPs is rapidly changing. Attend this session to learn how CodeBlue, a successful MSP that has grown to 125 staff members and over $25m in revenue, is thinking strategically about the future for MSPs. During this session, Founder and CEO of CodeBlue, Ken Davis, will share an analysis of the key trends affecting MSPs today, some of the real world lessons CodeBlue has learned, and how they are building new annuity based revenue streams that will take their company into a successful future.

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
370
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
14
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

The MSP of the Future: Key Trends and Opportunities for Growing Your Revenue and Profits

  1. 1. The MSP of the Future: Key Trends and Opportunities for Growing Your Revenue and Profits
  2. 2. 5 Key Trends Impacting MSPs Customer environments are becoming more complex not less, and customer (user) expectations are increasing – our challenge! In the future customers will need two things more than ever 1) a “trusted advisor” - someone who understands their environment and can help guide them going forward 2) someone to call if they have a problem (who can organise the fix for them) MSPs are getting stronger (at the expense of break/fix traditional resellers) Infrastructure support is becoming commoditized – need for new annuity revenue streams (good news!) User self help is the holy grail
  3. 3. The CodeBlue team doing some charity work
  4. 4. Some key philosophies (and lessons learnt)  “Trusted Advisor”  The CodeBlue Way
  5. 5. New Customer On Boarding Process
  6. 6. “A Culture of Discipline”
  7. 7. Some key philosophies (and lessons learnt)  “Trusted Advisor”  The CodeBlue Way  Roadmaps/Quarterly Reviews worth the effort  1st 3 months v important  Customer information and Kbase
  8. 8. Stairway to MSP Heaven Infrastructure Services •Patching & Security •Backups •Virtualisation •HaaS Managed Services •Service Desk •Live Agent •RMM/Automation •SDM Cloud Services •Infrastructure (IaaS) •Software (SaaS) •Desktop (DaaS) •MDM •Disaster Recovery (DRaaS) •Security (SECaaS) Application Services •Architecture (vCIO) •General Contractor •Maintenance & Support Our focus today …
  9. 9. Stairway to MSP Heaven Cloud Services  “Cloud Broker” services  Infrastructure as a Service (VPS)  Software as a Service Office365, others  Desktop as a Service  Mobile Device Management  Backup / DR as a Service DRS (Basic, Advanced, Premium)  Security as a Service
  10. 10. Application Services … the Straw-Man 1. Consulting (CIO Services)  Defining requirements  Selection process  Architecture requirements 2. General Contractor  Data Integration  Application Assembly 3. Support & Maintenance  Level 1.5 service desk  Minor Upgrades  Test environments Stairway to MSP Heaven
  11. 11. Questions ?
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×