USTS Corporate Profile 2011


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USTS Corporate Profile 2011

  1. 1. CORPORATE PRESENTATION In this presentation: • What we do • Who we are • IT outsourcing • IT services • Credentials • Contact details
  2. 2. WHAT WE DO Event-driven IT services In an event-driven world, IT systems must Without timely access to useful information organizations are unable to respond to change, projects quickly stall and serve near-constant change; agility that workers are less productive, decision makers find themselves requires a different IT philosophy, innovative required to make judgements based on scant insights. US Tech Solutions is a team of talented business consultants, technology and a new partnership approach project managers and software professionals with a track that we call co-sourcing record in reaching new heights in supporting event-driven IT. • Managed Service Provider (MSP) • IT resourcing / project facilitation / operational management • Technology innovation and thought-leadership
  3. 3. WHO WE ARE Committed to your success vision: • Domain-led IT consultancy with a 10-year track record • Operating in 5 countries , 600+ consultants We aim always to be your first choice for IT • A reputation for solving IT challenges no other advisory, implementation and managed organization can resolve services • Track record of large IT project delivery • Access to a unique portfolio of innovative technologies that reduce IT project cost, timescales and risk • Microsoft Independent Software Vendor (ISV) • Authors of Encanvas enterprise information architecture
  4. 4. Highly process enabled approach developed and evolved over a period of time. Have implemented robust process standards within the organizationProcess frameworks Our process frameworks: ISO 9001: 2000 - Quality Management Systems ISO 14001 - Environmental Management Systems ( by Jan 2010) SEI CMMi Level 3 (by Mar 2010) Commitment towards providing world-class solutions with standardized procedures, frameworks and methodologies to our clients. “Quality and not Quantity” is the philosophy that drives us.
  5. 5. “ US Tech has proven methodologies that deliver the benefits of high staffing ratios in as little as 6 to 8 weeks through its co-sourcing spin”. David Thomas Head of IT, A large US firmTalent Management Best in-class talent Integrating with client culture  Rigorous selection process – offer rate of  Culture and language specific training for every 0.8% of number of applicants person who works with client team  World class education and training programs – 12 days/employee/year of mandatory training  Meritocratic retention policy Understanding client business Retaining the best talent  200+ domain consultants  Meritocratic culture  200+ technology consultants – e-business, package  Development opportunities applications  Engaging work environment
  6. 6. IT OutsourcingIn times of recognized economic • Offshore facilities provide cost effective IT operations without compromising on qualityuncertainty, our outsourcing services help • Co-sourcing offers an improved model for IT operationalyou to reduce costs while industrializing excellence; enabling internal IT teams to fine-tune resourcing requirements to meet emerging business needsprocesses for the long term • Applications outsourcing increases resilience and reduces onsite dependencies • Infrastructure outsourcing – move your infrastructure to a virtualized, green IT environment.
  7. 7. IT Services Our IT services portfolio serves the key • Application development more pinch-points of IT operational • ERP solutions more excellence and performance to create a • BI & DW Solutions more ‘secure and live’ IT environment • Green IT more • Process consulting more • Auditing & Security Compliance more • IT resourcing more<
  8. 8. IT Services| Application development •Custom development , application reengineeringHow can organizations free up resources •Maintenance and enhancementsfor new development while maintaining or •Migrationsenhancing current services? •Implementation and conversion servicesAnd how can you improve support for key •Systems consolidationbusiness processes while stabilizingapplication costs? •Production support •Quality Assurance /Testing
  9. 9. IT Services|ERP SolutionsIt takes a unique set of skills and • We design, deploy and maintain ERP platforms.appreciation of how to make projects • Implementations, customizations, upgrades and successfully. US Tech Solutions has • Subject matter expertise in SAP, Oracle anda track record of managing ERP projects PeopleSoft.for some of the world’s most complex IT At US Tech Solutions, it is our prime concern to help lowerenvironments. your total cost of ownership through streamlined implementation and support models.
  10. 10. IT Services|BI & DW solutionsCollaborative business intelligence and data Key facts (Gartner research findings):warehousing technologies federate insight • By 2012, business units will be held responsible foracross the enterprise. Delivered on premises more than 40 percent of the total budget for BI projects.or as-a-service, our tools enable decision • Through 2012, more than 35 percent of the top 5,000 global companies will make uninformed decisions duemakers to customize data views without to underinvestment in information infrastructure andcompromising accuracy or performance business-user tools • By 2010, 20 percent of organizations will have an industry-specific analytic application delivered through software-as-a-service (SaaS)
  11. 11. IT Services| Green IT • Data center right-sizing, server migration, virtualization,We provide organizations with a consolidation, standardization, upgrading and retirementcoherent Green IT strategy and • Reducing paper consumptionsupporting implementation service to • Energy efficient system designimprove green credentials and achieve • Quantitative energy consumption analyticscashable efficiency savings • Reducing real-estate costs through desk hotelling • Reducing travel costs through remote collaboration • Alliances with green infrastructure providers • Smart-grid frameworks and solutions
  12. 12. IT Services|Process consultingAchieve cashable efficiency savings and Our capabilities comprise of:optimal performance by quickly • Assessment of your current business • Management of the process design projectidentifying critical core process • Development of policies, procedures and controlsconstraints inhibiting revenue and • Oversee implementationearnings growth • Training and coaching • Six-sigma and lean process consulting • ITIL process services
  13. 13. IT Services| Auditing & Security compliance •Government auditing standards (FISMA etc )We help customers manage their IT •We help our clients adopt best practices and comply withrisks through effective security, Federal security policies and regulations.compliance, business continuity and •We provide a wide variety of security assessment services to help companies identify, assess, and manage business andcomputer forensic programs. technical security risks. •These assessments may be targeted diagnostics addressing specific areas of the business or enterprise wide risk assessments. •We have trained CISSP, CISA and PCI QSA certified consultants.
  14. 14. IT Services|resourcingWe provide flexible, scalable and • IT staffing workflow process identification, assessment and managementcustomizable talent acquisition programs • Enterprise applications services – development,accessing an expert team of individuals deployment, global roll-out, help-deskwith a passion for IT, problem solving and • Vendor selection, management, on-going evaluation and reportingcommunications • Rate negotiation and compliance, consolidated billing, invoicing and payment • Program metrics, reporting, benchmarking, analytics
  15. 15. Offshore Delivery centersState-of-the-art delivery centers Office Hours 9:00am to 5:00pm Current IT Project Clients Headcount 128 employees No of clients 24 Resource Retention 86% Client List (Please contact USTS CMM Rating for more details) CMM Level 3 ( by Mar 2010) ISO Top-Tier clients 70% 9000 certified , 14000 (by Jan 2010) Office Size (Noida GDC) Ave. CSAT Rating Exceeds Expectation • Floor Area 20,000 sq. ft. • Capacity 268 BCP/DRP Business Continuity Plans in place
  16. 16. Federal & Public sector initiatives • Hillsborough county • Broward county • State of Utah GSA- Schedule 70 • Nashville & Davidson counties • State of South Carolina • State of North Carolina • NY State • Multiple NY city agencies • Florida State • State of Mississippi • Montana (State & multiple counties )<
  17. 17. CREDENTIALS Clients A broad base of small and large clients across automotive, government, financial services, pharma, medical, manufacturing, transportation and utilities. View case studies for more information
  18. 18. A US State’s Transportation Dept. CRASH ANALYSIS REPORTING PLATFORM Business Need PROBLEM Historically, crash reports were communicated manually, and were subject to communication errors, as well as data-entry errors. In addition, the data entry of the crash To optimize their business processes with reports carried a significant manual processing overhead. regard to processing of crash/accident reports. APPROACH US TECH SOLUTIONS ROLE The system was designed to allow the simultaneous transmittal and reception of multiple The architecture involved identifying and exposing web crash reports sent to the client. As a backup, an alternate manual data entry system was services to receive the crash information from LEA also developed for those LEAs not currently able to send crash data electronically. systems and defining a repository for crash reports. Additionally, based on the understanding of the optimized business processes, workflows were created TECHNOLOGIES to automate the approval of accident data by Windows Server 2003 /Microsoft Office Share Point Server 2007/ C#.NET /ASP.NET /ADO.NET appropriate supervisory personnel. Historical crash report data was migrated into SharePoint and “E- /XML /Altova /Map Force /Oracle Search” capabilities were configured to allow users to search the crash reports by various data elements such BENEFITS as driver name, VIN and accident date. All electronic data was transformed by InfoPath XML to be The State was able to automate the streamlined processing of crash reports for 135 displayable in a web browser. internal users, yielding significant cost and quality benefits. WHY US Tech? There was a 90% reduction in the work required to process crash information. USTS was engaged to provide expertise and assist the Additionally, the time to transmit crash reports from LEA’s to the client was reduced GDOT in realizing the goals and objectives of the from 45 days to one day. initiative, based on its extensive experience in implementing SOA solutions and our knowledge of the related project life cycleBack to case study list
  19. 19. A global telecom company Access Circuit Billing Fed Process Automation Business Need PROBLEM A somewhat unique challenge of this implementation was that the solution had to be developed incorporating production data in such a way that the development did not affect To automate the manual processes by which the production data, including any requisite configuration changes. their employees process and reconcile data related to unknown telecom circuits. APPROACH Automation of some business processes required integration with legacy systems present in their environment. The solution provided business users with a web interface, while ABOUT BRITISH TELECOM connecting to legacy systems (STARS), which in this case, was a consumer of services. Operating in more than 170 countries, BT is one of the world’s leading providers of communications solutions and services. TECHNOLOGIES Windows Server 2003 /Solaris /VB.Net /ASP.Net /Oracle 9i /Visual Studio 2008 / SQL Developer / TOAD US TECH SOLUTIONS ROLE USTS was engaged to provide expertise in the design of the architecture and implementation of the BENEFITS solution, leveraging our BPO knowledge. British Telecom Americas successfully completed this initiative along with USTS and was able to increase revenue and reduce manpower, while simultaneously improving the productivity of the affected workers. WHY US Tech? The solution dramatically reduced the time spent on identification by data analysts and Our expertise in Business Process Management and business analysts, while being flexible enough to manage a growing number of external related methodologies, frameworks and feed systems. implementation experience were a good fit for this British Telecom Americas was able to identify and optimize their business processes, project. from which their “service points” were identified.Back to case study list
  20. 20. A global pharmaceutical company ENTERPRISE PORTAL Business Need PROBLEM Incumbent processes were inefficient, and involved redundant forms processing. A major driver for this redundancy was the need to create localized versions of many forms. To streamline sub-optimal processes related to intra-departmental communications through development of a collaborative portal platform APPROACH To address the business need, client launched a portal initiative to create internet portals for use by various departments. US Tech was engaged by the client based on its expertise in About Client: architecting and implementing SOA solutions and our expertise in BPO. A global research-driven pharmaceutical company. The client discovers, develops, manufactures and markets vaccines and medicines. TECHNOLOGIES US TECH SOLUTIONS ROLE Windows Server 2003/SharePoint Server 2007/C#/ASP. Net/Java/Jquery /SQL Server 2005 To provide architectural design and implementation services; streamline business processes by delivering a portal environment possessing the flexibility to BENEFITS support a new business process topology. Through US Tech’s co-sourcing partnership, client was able to service its requirements WHY US Tech? for a robust portal architecture via the implementation of a flexible Microsoft Through its track record of successful SOA and SharePoint solution, which was designed, developed and integrated with other systems enterprise portal deployments US Tech has evolved in the environment. unique frameworks and methodologies that speed Users of various departments were able to create, publish and categorize various the implementation of agile portal architectures. documents and articles to different workspace areas via the intranet portal and achieve US Tech’s co-sourcing partnership approach, effective and efficient intra-departmental communications; eliminating redundant together with its Microsoft Gold Partner status and forms and inefficient document processes. Also supported localization for 10 languages track record in Microsoft SharePoint Portal Server in 80 countries. deployments also contributed to its selection as a preferred partner.Back to case study list
  21. 21. A leading marketing solutions provider DOCUMENT STORAGE AND RETRIEVAL SYSTEM PROBLEM Business Need Historically, documents related to this processing were stored loosely on servers and CD’s It was not always possible for the client to with the associated metadata such as author name, creation time and description, very hard to retrieve. With these systems in place, processing was time consuming, error-prone, evidence proof of entitlement due to poorly inefficient and costly. formalized document processes APPROACH About Client: Client is the global leader in providing innovative USTS expertise allowed the client to establish an electronic Proof of Enrollment (POE) marketing solutions that strengthen customer Document Storage and Image Retrieval System, based on the EMC Documentum® product relationships while driving bottom line revenue suite. • Automated redaction of Content (image and data) received from scanning vendor US TECH SOLUTIONS ROLE • Files are made available for processing via document management workflows, based USTS was engaged to provide architectural and on their optimized business process. implementation expertise, based on our superior • The system serves as a hub between various sources of content, including legacy SOA implementation and BPO expertise; to sources such as their AS/400 mainframe. streamline and automate the relevant business processes and to create and deploy a system that is flexible enough to support their new business TECHNOLOGIES process topology. Java /Brava Server, Jboss, Oracle Database, Apache Tomcat Application Server, Documentum eContent Server with TCS, Documentum Task Space and Administrator, Documentum Business Process Suite, Document Image Services, IBM AS400 WHY USTS? Our expertise in document management, agile development methodology and Business process BENEFITS management contributed towards selecting us as the Significant process improvements have been observed with the introduction of the preferred vendor for this project. new system. The new system’s functionality and scalability provides a global solution for all AG’s domestic and international business units.Back to case study list
  22. 22. CONTACT DETAILS Your next step More US locations Always within reach Florida Boston No matter where your markets are, we have the reach to US Tech Solutions US Tech Solutions 8875 Hidden River Parkway, Suite 300 271 Waverley Oaks Road, Suite 306 meet your business needs with local teams that bring Tampa, FL 33637 ,USA Waltham, MA 02452, USA with them a local touch. Main : +1 813 367 2508 Main : +1 781 894 2193 Fax : +1 813 971 0180 Fax : +1 781 894 2197 Chicago Phoenix Headquarter: US Tech Solutions US Tech Solutions Phone +1 201 524 9600 One, Exchange Place , Ste 900 One S. Dearborn, Suite 2100 60 E Rio Salado Pkwy., Suite 900 Fax +1 201 524 9601 Jersey City, NJ 07302 USA Chicago , IL 60603, USA Tempe , AZ 85281, USA Email Main : +1 312 212 4368 Main : +1 480 366 5895 Fax : +1 312 212 4401 Fax : +1 480 366 5801