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ILI2008wikis

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This presentation describes the process of setting up a wiki for knowledge sharing purposes in the Public Library of Vlissingen.

This presentation describes the process of setting up a wiki for knowledge sharing purposes in the Public Library of Vlissingen.

Published in: Technology, Education

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  • Transcript

    • 1. The process of setting up a wiki as a tool for knowledge sharing in a public library Internet Librarian 2008 Karolien Selhorst – Public Library of Vlissingen
    • 2.
      • When competing hoard your knowledge, but when collaborating share it
      • (David Gurteen – KM consultant)
    • 3. The Public Library of Vlissingen
      • The library is situated in the heart
      • of Zeeland (The Netherlands)
      • Apart from the main building, the library provides services for the nearby situated village, the local hospital and several schools.
    • 4. The Public Library of Vlissingen
      • To stay relevant in the future
      • we want to provide more
      • specialist and tailor-made services to our users.
    • 5. Better use of hidden staff talent
      • In order to realise this ambition, the
      • library wants to make more and
      • better use of hidden staff talent and facilitate knowledge sharing
      • A ‘knowledge audit’ was organised.
      • One of the findings was that the intranet did not meet the needs of library workers
    • 6. Wiki as intranet alternative
      • Despite the low popularity of the
      • intranet, library workers indicated
      • that they were eager to share knowledge through a ‘similar medium’
      • The idea for a wiki, essentially a knowledge-sharing tool, arose
    • 7. What is a wiki?
      • “ A wiki is a website that allows
      • visitors to add, remove, edit and
      • change content.” (Wikipedia)
      • Wiki: quick (in Hawaiian)
      • Open or closed
    • 8. Why wiki?
      • Easy and quick to edit and update
      • Anyone can make changes
      • Low barrier for sharing
      • Content is free-form
      • Flexible and thus supports incremental knowledge creation
    • 9. Library wikis in practice
      • Staff intranet: team collaboration
      • and communication
      • Co-operative projects and collaborative authoring
      • Knowledge repository/KM tool
      • Subject guides
      • Planning spaces
    • 10. Setting up a wiki in 6 steps
    • 11. Step 1:Planning
      • Evaluation of workplace culture
      • and environment
      • Establishing the purpose and the scope of the wiki
      • Early involvement of future users
      • Identifying resources for creating and maintaining the wiki
      • Choice of wiki software and wiki host
    • 12. Step 2: Wiki design
      • Lay-out/visual design
      • Initial structure of the wiki
      • ‘ Seeding’ initial content
      • Creating documentation and policy rules for the wiki, the so-called ‘wikiquette’ , but do not focus on the ‘rules’!
      • Assigning user roles and setting access controls
      • Wiki sandbox
    • 13. Step 3:Testing
      • Careful selection of ‘test unit’ to run
      • a pilot: early-adopters advocate
      • wiki use
      • Testing involved: proofreading initial content, testing links, basic functions, wiki usability
      • Importance of involving future users: feedback
    • 14. Step 4:Launching the wiki and training users
      • Training sessions are being
      • organised
      • Promotion: focus on advantages of wiki use and involvement of pilot group
    • 15. Step 5:Managing and maintaining
      • Wiki gardener : one person
      • responsible for moderating
      • discussions, reviewing content, reviewing wiki structure to make content easy accessible by everyone
    • 16. Step 6: Wiki evaluation
      • The evaluation of the
      • implementation process
      • The evaluation of the wiki: wiki statistics and user surveys
    • 17. This is it!
    • 18. The future?
      • At the moment, we are developing
      • a software that will complement the
      • the wiki and support the way library staff deals with customer enquiries.
      • Based on teams of knowledge experts
      • A revolutionary new way of working in a Dutch public library
    • 19. Wiki lessons learned
      • The success of a wiki depends on
      • user contribution and enthousiasm
      • Involve your end-users from the beginning
      • ‘ Reward people’ for contributing to the wiki
      • A wiki is a tool that complements, but not replaces face-to-face sharing
      • ‘ Seed’ the wiki
      • Integrate the wiki in daily working practice
    • 20. Questions? [email_address]