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This presentation describes the process of setting up a wiki for knowledge sharing purposes in the Public Library of Vlissingen.

This presentation describes the process of setting up a wiki for knowledge sharing purposes in the Public Library of Vlissingen.



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ILI2008wikis ILI2008wikis Presentation Transcript

  • The process of setting up a wiki as a tool for knowledge sharing in a public library Internet Librarian 2008 Karolien Selhorst – Public Library of Vlissingen
    • When competing hoard your knowledge, but when collaborating share it
    • (David Gurteen – KM consultant)
  • The Public Library of Vlissingen
    • The library is situated in the heart
    • of Zeeland (The Netherlands)
    • Apart from the main building, the library provides services for the nearby situated village, the local hospital and several schools.
  • The Public Library of Vlissingen
    • To stay relevant in the future
    • we want to provide more
    • specialist and tailor-made services to our users.
  • Better use of hidden staff talent
    • In order to realise this ambition, the
    • library wants to make more and
    • better use of hidden staff talent and facilitate knowledge sharing
    • A ‘knowledge audit’ was organised.
    • One of the findings was that the intranet did not meet the needs of library workers
  • Wiki as intranet alternative
    • Despite the low popularity of the
    • intranet, library workers indicated
    • that they were eager to share knowledge through a ‘similar medium’
    • The idea for a wiki, essentially a knowledge-sharing tool, arose
  • What is a wiki?
    • “ A wiki is a website that allows
    • visitors to add, remove, edit and
    • change content.” (Wikipedia)
    • Wiki: quick (in Hawaiian)
    • Open or closed
  • Why wiki?
    • Easy and quick to edit and update
    • Anyone can make changes
    • Low barrier for sharing
    • Content is free-form
    • Flexible and thus supports incremental knowledge creation
  • Library wikis in practice
    • Staff intranet: team collaboration
    • and communication
    • Co-operative projects and collaborative authoring
    • Knowledge repository/KM tool
    • Subject guides
    • Planning spaces
  • Setting up a wiki in 6 steps
  • Step 1:Planning
    • Evaluation of workplace culture
    • and environment
    • Establishing the purpose and the scope of the wiki
    • Early involvement of future users
    • Identifying resources for creating and maintaining the wiki
    • Choice of wiki software and wiki host
  • Step 2: Wiki design
    • Lay-out/visual design
    • Initial structure of the wiki
    • ‘ Seeding’ initial content
    • Creating documentation and policy rules for the wiki, the so-called ‘wikiquette’ , but do not focus on the ‘rules’!
    • Assigning user roles and setting access controls
    • Wiki sandbox
  • Step 3:Testing
    • Careful selection of ‘test unit’ to run
    • a pilot: early-adopters advocate
    • wiki use
    • Testing involved: proofreading initial content, testing links, basic functions, wiki usability
    • Importance of involving future users: feedback
  • Step 4:Launching the wiki and training users
    • Training sessions are being
    • organised
    • Promotion: focus on advantages of wiki use and involvement of pilot group
  • Step 5:Managing and maintaining
    • Wiki gardener : one person
    • responsible for moderating
    • discussions, reviewing content, reviewing wiki structure to make content easy accessible by everyone
  • Step 6: Wiki evaluation
    • The evaluation of the
    • implementation process
    • The evaluation of the wiki: wiki statistics and user surveys
  • This is it!
  • The future?
    • At the moment, we are developing
    • a software that will complement the
    • the wiki and support the way library staff deals with customer enquiries.
    • Based on teams of knowledge experts
    • A revolutionary new way of working in a Dutch public library
  • Wiki lessons learned
    • The success of a wiki depends on
    • user contribution and enthousiasm
    • Involve your end-users from the beginning
    • ‘ Reward people’ for contributing to the wiki
    • A wiki is a tool that complements, but not replaces face-to-face sharing
    • ‘ Seed’ the wiki
    • Integrate the wiki in daily working practice
  • Questions? [email_address]