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Pm Survey Ilta 2008

  1. 1. cover summary survey print version ILTA’s Project Management Survey October 2008
  2. 2. cover summary survey print version 2008 Project Management Survey Summary by Mark Holdread, PMP, DLA Piper As with any project, it's important to provide stakeholders Without a strong foundation, other areas of project More than 140 member entities with frequent status updates. With that in mind, the ILTA management understandably suffer, including the perception participated in this survey, which Project Management Steering Committee conducted a survey of the project management itself. When asked how strongly includes 61 questions regarding to see how project management has progressed within the respondents agreed with the following statement, “The use their use of and experience with legal industry since the last survey in 2006. The results of the of project management processes improves the project management. 2008 survey showed that while project management has organization's ability to deliver results,” 36.4% of participants gained acceptance in the legal market, it continues to face chose “Sometimes true,” “Rarely true,”or “Never true.” If project The ILTA Project Management many obstacles. management is to truly flourish in the legal industry, this Peer Group conducted the survey percentage must be drastically reduced. in the first quarter of 2008, and Compared to the 2006 PM survey in which 17% of later reviewed, analyzed and respondents indicated that their firm did not practice some Despite the continuing struggles, firms do see the value of compiled the results for this form of project management, only 2.5% of 2008 survey project management. Specifically, the 2008 survey publication. participants indicated the same thing. respondents overwhelming indicated that project management helps “More effectively manage expectations.” We welcome any feedback. Feel Based on the growing level of acceptance, one would believe This may explain the increased adoption of project free to contact the Project that project management has overcome virtually all obstacles management over the last two years. More realistic Management Peer Group and/or within the legal industry. But such a belief belies the struggles expectations lead to more achievable goals and less share your comment on that project managers still face, regardless of firm size. frustration resulting from unachievable goals. ILTA E-Groups. In large and small firms, the most basic concept of what While project management continues to face many obstacles, constitutes a project is not clearly understood by all. When one can only speculate how the industry will look once the posed the statement, “The difference between a ‘project’ and principles of project management take hold. It will be an a ‘maintenance activity’ is well understood,” only 62.8% of interesting trend to watch over the next several years as the respondents chose either “Strongly Agree” or “Agree.” That legal industry continues to change and grow. We look means more than one-third of survey participants still strive to forward to our next progress report. convey this most basic concept. survey To navigate this PDF, select tabs at the top of each page to go to the summary, list of included questions, and printable version. You may also use i the arrows at the bottom of each page to flip through the PDF, or choose the circle between the arrows to go to the complete list of questions.
  3. 3. cover summary survey print version 2008 Project Management Survey 23. Which best describes the focus of the project 12. Where are your PMO/Team resources located? General managers? 13. Where does the PMO/Team fit in the organization? 1. How many attorneys are in your organization? 24. Which statement best describes the scope of the 14. Which statement best describes the scope of the 2. What size is the IT / technology department at your project managers with regard to IT projects? organization? PMO/Team with regard to IT projects? 25. Which statement best describes the scope of the 15. Which statement best describes the scope of the 3. Which statement best describes the structure of project managers with regard to non-IT projects? your IT /technology department? PMO/Team with regard to non-IT projects? 26. To whom do project managers report in the 16. What other services are provided by the 4. Which statement best describes your organization? organization's approach to project management? PMO/Team? 27. Which statement best describes the importance of 17. If an organization was considering starting a professional project management certification in PMO Structure PMO/Team, what is the one piece of advice you your organization? 5. Does your firm have a designated project would offer? 28. What types of PM-related training/development management office or team? opportunities are available to project managers? PM Role 6. Are there any plans to add a project management 29. What is the most important trait of an effective 18. Does your firm have dedicated IT/technical project office or team? managers? project manager? 7. How long has the PMO/Team been in place? 30. Who else in the organization besides project 19. Are there any plans to add dedicated IT/technical 8. How long did it take to establish the PMO/Team project managers? managers is responsible for managing IT projects? from conception to implementation? 20. How many full-time project managers are in your Methodology 9. Who was the primary sponsor for the PMO/Team organization? 31. Does your organization use a documented project implementation? 21. How many part-time project managers are in your management methodology? 10. How many full-time equivalents staff the organization? 32. What strategies / approaches are incorporated into PMO/Team? 22. Which statement best describes the project your project management methodology? 11. What positions are included in the PMO/Team? manager's responsibilities? survey ii
  4. 4. cover summary survey print version 2008 Project Management Survey 56. Issues and risks are tracked and managed 33. What is included in the project management 45. How are project documents managed? methodology? effectively. Application 57. Upon project completion, feedback is solicited 34. Does your organization include a formal project steering committee? 46. The difference between a “project” and a from team members and/or stakeholders. “maintenance activity” is well understood. 58. The use of project management processes 35. Who is involved in the project steering committee? 47. Priorities are clearly communicated and applied to improves the organization's ability to deliver 36. What are the primary responsibilities of the project project requests. results. steering committee? 59. What impact has project management had on your 48. Project requests are subjected to intake, review 37. What system(s) are used to manage projects? and approval processes consistently. organization? 38. Which communication tools are used by project 49. Project management processes are consistently Comments teams? applied to projects. 60. What project management advice would you offer 39. Do project team members track time by project? 50. Stakeholders and project teams understand and to your peers? cooperate with project management processes. 40. Rank in order of importance your organization's project management goals (1 being most 51. Stakeholders and resources are appropriately important). involved in project planning and control. Data in this survey was 41. Please describe any other project management 52. Project schedules are based on actual resource compiled using the following goals that are important to your organization. availability. criteria for firm size. 53. Scope and/or requirement changes are Documentation Firm Size # of Attys consistently managed via a change control 42. Which types of documentation are typically used process. Small 1-149 for IT projects? Medium 150-249 54. Project status is tracked and communicated 43. Which areas are typically addressed in a project effectively to team members and stakeholders. Large 250-499 charter or business case document? Very Large 500-999 55. Project team members understand their roles and Mega >1000 44. Which types of reports are created for a typical assignments and are held accountable. project? survey iii
  5. 5. cover summary survey print version 2008 Project Management Survey 1 of 60 How many attorneys are in your organization? 45 40 35 30 Number of Respondents 25 20 15 10 5 0 1-149 150-249 250-499 500 - 999 > 1000 Small Medium Large Very Large Mega Number of Attorneys 119 Respondents survey 1
  6. 6. cover summary survey print version 2008 Project Management Survey 2 of 60 What size is the IT / technology department at your organization? 25 20 While the number of IT staff members is driven by the number of attorneys - i.e. the more attorneys there are, the more people on the IT staff - this Number of Respondents data suggests that smaller firms may have a 15 higher ratio of IT staff to attorneys. 10 5 or fewer 6 - 15 16 - 25 26 - 50 5 51 - 100 101 - 150 More than 150 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 119 Respondents survey 2
  7. 7. cover summary survey print version 2008 Project Management Survey 3 of 60 Which statement best describes the structure of your IT / technology department? 20 18 Traditional functional teams still appear to rule 16 the industry. However, it seems that more smaller firms prefer a projectized approach to 14 Number of Respondents their organizational structure. 12 10 8 Functional organization/teams Weak matrix 6 Balanced matrix Strong matrix 4 Project-based/Projectized Not sure 2 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 119 Respondents survey 3
  8. 8. cover summary survey print version 2008 Project Management Survey 4 of 60 Which statement best describes your organization's approach to project management? 25 Most firms have some type of project 20 management, but only the larger firms seem to follow the formal, documented methodologies. Number of Respondents 15 What's project management? 10 Ad hoc/informal application Some PM methods/processes applied Formal, documented methodology in place 5 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 119 Respondents survey 4
  9. 9. cover summary survey print version 2008 Project Management Survey 5 of 60 Does your firm have a designated project management office or team? 40 In general, most firms do not have an established PMO. But the larger you are, the more likely you 35 are to have one. Number of Respondents 30 25 20 15 10 No Yes 5 0 Yes 1 - Small 2 - Medium No 3 - Large 4 - Very Large 5 - Mega 119 Respondents survey 5
  10. 10. cover summary survey print version 2008 Project Management Survey 6 of 60 Are there any plans to add a project management office or team? 35 30 If a firm has not yet established a PMO, it is unlikely to do so within the next few years. 25 Number of Respondents 20 15 Yes, this year Yes, next year or later No 10 Not sure 5 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 70 Respondents survey 6
  11. 11. cover summary survey print version 2008 Project Management Survey 7 of 60 How long has the PMO/Team been in place? 6 5 Most PMOs are less than 2 years old. Number of Respondents 4 3 Less than 1 year 1 - 2 Years 2 3 - 5 Years More than 5 years 1 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 49 Respondents survey 7
  12. 12. cover summary survey print version 2008 Project Management Survey 8 of 60 How long did it take to establish the PMO/Team from conception to implementation? 6 5 Larger organizations appear to require more time to establish their PMOs/Teams. Number of Respondents 4 3 Less than 1 year 1 - 2 years 2 3 - 5 years More than 5 years 1 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 49 Respondents survey 8
  13. 13. cover summary survey print version 2008 Project Management Survey 9 of 60 Who was the primary sponsor for the PMO/Team implementation? 16 14 CIOs are the most frequent sponsor of establishing a PMO. 12 Number of Respondents 10 8 CIO/IT Director 6 Administrative Director/Manager IT Manager(s) Other (Please describe.) 4 2 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 48 Respondents survey 9
  14. 14. cover summary survey print version 2008 Project Management Survey 10 of 60 How many full-time equivalents staff the PMO/Team? 9 8 Most organizations with an established 7 PMO/Team keep the group small with five or fewer resources. Number of Respondents 6 5 4 2 or fewer FTEs 3 - 5 FTEs 3 6 - 10 FTEs 2 1 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 49 Respondents survey 10
  15. 15. cover summary survey print version 2008 Project Management Survey 11 of 60 What positions are included in the PMO/Team? 18 16 Project managers are the principle position in a PMO. Interestingly, some 14 PMOs operate without a dedicated Number of Respondents manager/coordinator. 12 10 Small 8 Medium Large 6 Very Large Mega 4 2 0 Project Manager PMO/Team Manager Supervisor Business Analyst Project Coordinator Administrative Support Other 106 Respondents survey 11
  16. 16. cover summary survey print version 2008 Project Management Survey 12 of 60 Where are your PMO/Team resources located? 10 9 The majority of PMOs are located in the 8 organization’s home office. It appears that larger firms are more likely to spread PMO resources 7 Number of Respondents across multiple offices. 6 5 Home/primary office 4 Local/regional office(s) Both 3 2 1 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 49 Respondents survey 12
  17. 17. cover summary survey print version 2008 Project Management Survey 13 of 60 Where does the PMO/Team fit in the organization? 18 16 PMOs are predominantly embedded within the 14 firm's IT department. Number of Respondents 12 10 8 Independent department Within IT 6 Other, please describe 4 2 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 49 Respondents survey 13
  18. 18. cover summary survey print version 2008 Project Management Survey 14 of 60 Which statement best describes the scope of the PMO/Team with regard to IT projects? 7 6 Most IT projects fall under some form of PMO control. 5 Number of Respondents 4 Manages all IT projects 3 Manages most IT projects Manages some IT projects 2 1 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 49 Respondents survey 14
  19. 19. cover summary survey print version 2008 Project Management Survey 15 of 60 Which statement best describes the scope of the PMO/Team with regard to non-IT projects? 14 12 The sphere of influence for the PMO often reaches outside the IT department — particularly within larger organizations. 10 Number of Respondents 8 Does not manage non-IT projects 6 Manages most non-IT projects Manages some non-IT projects 4 2 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 49 Respondents survey 15
  20. 20. cover summary survey print version 2008 Project Management Survey 16 of 60 What other services are provided by the PMO/Team? 18 16 In addition to managing projects, many PMOs 14 establish standards, create PM templates and support other project teams. 12 Number of Responses 10 8 Establish PM standards Develop PM documentation/templates Support project teams 6 Provide PM training Other 4 2 0 Small Medium Large Very Large Mega 153 Responses survey 16
  21. 21. cover summary survey print version 2008 Project Management Survey 17 of 60 If an organization was considering starting a PMO/Team, what is the one piece of advice you would offer? “Upper management support is vital.” “Start simple, then build up.” “Be flexible and allow the system to evolve.” “Establish process and standards.” “Install toolsets that support your processes.” “Get buy-in from functional managers, not just upper management's.” 35 Responses survey 17
  22. 22. cover summary survey print version 2008 Project Management Survey 18 of 60 Does your firm have dedicated IT/technical project managers? 30 Even firms without an established PMO may have PMs on staff. 25 Number of Respondents 20 15 10 No Yes 5 0 Yes 1 - Small 2 - Medium No 3 - Large 4 - Very Large 5 - Mega 119 Respondents survey 18
  23. 23. cover summary survey print version 2008 Project Management Survey 19 of 60 Are there any plans to add dedicated IT/technical project managers? 30 25 Organizations that do not already have dedicated PMs on staff are unlikely to add any in the near future. Number of Respondents 20 15 Yes, this year Yes, next year or later 10 No Not sure 5 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 58 Respondents survey 19
  24. 24. cover summary survey print version 2008 Project Management Survey 20 of 60 How many full-time project managers in your organization? 9 8 Many project managers are part of a team with 7 five or fewer resources — if not entirely on their own — within their organizations. Number of Respondents 6 5 4 None 2 or fewer 3 to 5 3 6 to 10 11 or more 2 1 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 61 Respondents survey 20
  25. 25. cover summary survey print version 2008 Project Management Survey 21 of 60 How many part-time project managers in your organization? 14 12 Part-time PMs are relatively rare. Only 36% of respondents indicated that they employ part-time PMs. Of those, 68% employed two or fewer 10 Number of Respondents project management resources. 8 None 6 2 or fewer 3 to 5 6 to 10 4 11 or more 2 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 61Respondents survey 21
  26. 26. cover summary survey print version 2008 Project Management Survey 22 of 60 Which statement best describes the project manager's responsibilities? 12 10 Most project managers' duties extend beyond that of exclusively managing projects. Number of Respondents 8 6 Dedicated to managing projects Duties Include non-PM responsibilities 4 2 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 55 Respondents survey 22
  27. 27. cover summary survey print version 2008 Project Management Survey 23 of 60 Which best describes the focus of the project managers? 18 16 “Variety” is the name of the game for most project 14 managers. Very few respondents indicated that their project managers focus was on a single, Number of Respondents specific area. The vast majority are “generalists” 12 tackling all kinds of different project challenges. 10 Generalist 8 Technical experts on specific areas 6 4 2 0 Small Medium Large Very Large Mega 57 Respondents survey 23
  28. 28. cover summary survey print version 2008 Project Management Survey 24 of 60 Which statement best describes the scope of the project managers with regard to IT projects? 8 7 Slightly less than two-thirds of all responding organizations manage most IT projects with 6 dedicated project managers. Number of Respondents 5 4 Manage most IT projects Manage some IT projects 3 Do not manage IT projects 2 1 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 59 Respondents survey 24
  29. 29. cover summary survey print version 2008 Project Management Survey 25 of 60 Which statement best describes the scope of the project managers with regard to non-IT projects? 14 12 Slightly more than half of the project managers in responding organizations are managing initiatives 10 outside the boundaries of the IT department. Number of Respondents 8 Manage most non-IT projects 6 Manage some non-IT projects Do not manage non-IT projects 4 2 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 59 Respondents survey 25
  30. 30. cover summary survey print version 2008 Project Management Survey 26 of 60 To whom do project managers report in the organization? 8 7 Project managers in smaller firms are more likely to report directly to an administrative director or 6 manager. In all but the mega firms, project Number of Respondents managers are most likely to report directly to the 5 CIO or IT director. 4 CIO/IT Director Administrative Director/Manager 3 IT Manager/Supervisor PMO/Team 2 Other 1 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 59 Respondents survey 26
  31. 31. cover summary survey print version 2008 Project Management Survey 27 of 60 Which statement best describes the importance of professional project management certification in your organization? 25 Very few organizations officially require 20 professional certification for hire or promotion. However, many do encourage their staff to Number of Respondents pursue the credentials. 15 Required for hire as a project manager 10 Encouraged, but not officially required for hire or promotion Not required for hire, but considered for promotion No opinion 5 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 117 Respondents survey 27
  32. 32. cover summary survey print version 2008 Project Management Survey 28 of 60 What types of PM-related training/development opportunities are available to project managers? 20 18 External training is the most common development opportunity available to 16 project managers from organizations of all sizes. Project managers in smaller firms are 14 Number of Responses less likely to have access to other types of development opportunities. 12 10 Small Medium 8 Large Very Large 6 Mega 4 2 0 Professional External training Internal training Formal mentoring Informal/peer None Other certification program mentoring 250 Responses survey 28
  33. 33. cover summary survey print version 2008 Project Management Survey 29 of 60 What is the most important trait of an effective project manager? The comments were nearly unanimous. Effective project managers must have the following: — Communication skills — Organizational skills — Attention to detail 66 Respondents survey 29
  34. 34. cover summary survey print version 2008 Project Management Survey 30 of 60 Who else in the organization besides project managers is responsible for managing IT projects? 35 Supplementing dedicated PMs with 30 staff is common in firms of all sizes. IT managers appear to take on project management responsibilities more Number of Responses 25 often than other types of resources. 20 IT manager 15 IT staff Other 10 5 0 Small Medium Large Very Large Mega 173 Responses survey 30
  35. 35. cover summary survey print version 2008 Project Management Survey 31 of 60 Does your organization use a documented project management methodology? 40 35 In general, smaller firms are less likely to employ a formal project management methodology. In 30 contrast, mega firms with formal methodologies Number of Respondents out number those without by nearly three to one. 25 20 No Yes 15 10 5 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 119 Respondents survey 31
  36. 36. cover summary survey print version 2008 Project Management Survey 32 of 60 What strategies/approaches are incorporated into your project management methodology? 30 PMBOK is the most common 25 structure within organizations that employ a formal methodology. 20 Number of Responses Six Sigma PMBOK 15 Phase Gate SDLC Agile 10 Waterfall Prince 2 Other 5 0 Six Sigma PMBOK Phase Gate SDLC Agile Waterfall Prince 2 Other 72 Responses survey 32
  37. 37. cover summary survey print version 2008 Project Management Survey 33 of 60 What is included in the project management methodology? 40 The methodologies employed by most 35 organizations include formal procedures for approval, requirements definition, execution, 30 status tracking and closure. It appears that project intake is one area that is often overlooked. Number of Responses 25 20 Intake process Initiation/approval process 15 Planning/requirements definition process Execution/development process 10 Risk/issue tracking process Status tracking/reporting process Quality assurance/testing process 5 Close out process Other 0 s s ss r s s s s ss he es es es es es es ce ce oc oc oc oc oc oc Ot ro ro pr pr pr pr pr pr tp tp ng ke al g g on ou en in in ov ta iti rti ck st pm e pr In fin po te os tra ap lo e/ de Cl re ve e n/ nc g/ su ts de io ra in en /is at su n/ ck sk m iti as io tra ire Ri In ut ity us qu ec al at /re Ex Qu St ng ni an Pl 276 Responses survey 33
  38. 38. cover summary survey print version 2008 Project Management Survey 34 of 60 Does your organization include a formal project steering committee? 40 35 Many organizations function without the oversight of a formal steering committee. 30 Number of Respondents 25 20 No 15 Yes 10 5 0 1 - Small 2 - Medium 3 - Large 4 - Very Large 5 - Mega 119 Respondents survey 34

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