Likeability in Business
                  How social skills make and
                              break careers



© KSW ...
People would rather work with someone they like —
even if that person is incompetent

Harvard Business Review 2005
 Non-p...
Competent jerk
                 Loveable star




Loveable fool    Incompetent jerk
What they found…

Loveable Star      Competent Jerk

Incompetent Jerk   Loveable Fool
What makes someone likeable?


   The ability to “connect” with people
   Being interested in, and liking others
   Pos...
Don’t be “shy”—come out and
talk
                  Being shy and being
                   introverted are not the
       ...
Beware of “TMI”

   Too much information
    can make you seem
    crass, rude and
    vulgar
   Don’t over share and
  ...
Share Credit

   Make sure team members get credit for
    their contributions
   Be generous with your time and praise
...
Accept Responsibility

   Everyone makes mistakes—own up to
    yours
   Don’t waste time trying to shift blame
   Imme...
Show interest in others

                   Ask questions
                   Use listening
                    “prompts”...
Build up your Social Skills

   Convey confidence and approachability
   Discover how to read people
   Practice conver...
Seek help, support and
guidance when you need it
     www.karensouthallwatts.com
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Likeability In Business

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Free mini workshop on the importance of being liked in business and at work

Published in: Business, News & Politics
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Likeability In Business

  1. 1. Likeability in Business How social skills make and break careers © KSW 2009
  2. 2. People would rather work with someone they like — even if that person is incompetent Harvard Business Review 2005  Non-profit (NGO) – For profit  Large – Small  North American – European  Competence – Likeability
  3. 3. Competent jerk Loveable star Loveable fool Incompetent jerk
  4. 4. What they found… Loveable Star Competent Jerk Incompetent Jerk Loveable Fool
  5. 5. What makes someone likeable?  The ability to “connect” with people  Being interested in, and liking others  Positive attitude
  6. 6. Don’t be “shy”—come out and talk  Being shy and being introverted are not the same thing  Be conscious of the messages you might be sending  Social skills can be learned and improved
  7. 7. Beware of “TMI”  Too much information can make you seem crass, rude and vulgar  Don’t over share and don’t pry
  8. 8. Share Credit  Make sure team members get credit for their contributions  Be generous with your time and praise  Let people know their ideas will be heard and valued
  9. 9. Accept Responsibility  Everyone makes mistakes—own up to yours  Don’t waste time trying to shift blame  Immediately start looking for opportunities…
  10. 10. Show interest in others  Ask questions  Use listening “prompts”  Celebrate and Commiserate
  11. 11. Build up your Social Skills  Convey confidence and approachability  Discover how to read people  Practice conversation
  12. 12. Seek help, support and guidance when you need it www.karensouthallwatts.com
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