LISTENINGTKT Book Presentation BY Karen Schneeberger
Listening The International Listening Association (1996) defines listening as the process ofreceiving, constructing meaning from, and responding to spoken and/or nonverbal messages.
“If speaking is silver, then listening is gold.” -Turkish Proverb
Three Types of Listening1. Content listening Involves understanding and retaining basic information flowing from the speaker to you. It is important to minimize note taking and instead to make a mental outline of the key points. It is imperative to understand the message.
Three Types of Listening2.Critical listening Entails evaluating the logic, strength, and validity of a message. Refrain from making judgements about the speaker and information until the end because it is difficult to absorb information and evaluate it at the same time. Also, you want to assess the speaker’s credibility. The speaker’s nonverbal signals are good indicators of uncertainty and honesty.
Three Types of Listening3. Active listening Involves interpreting the speaker’s feelings, needs, and wants. Avoid judging the other person’s feeling and try not to give advice – just let the individual talk. Listen emphatically and attempt to understand the speaker’s point of view.
To Listen Effectively Find areas of interest. Judge content, not delivery. Hold your fire. Listen for ideas. Be flexible. Work at listening. Resist distractions. Exercise your mind. Keep your mind open. Capitalize on the fact that thought is faster than speech
The Good Listener Judges content over delivery errors. Doesn’t judge until comprehension in complete; interrupts only to clarify. Listens for central themes. Takes fewer notes. Exhibits active body state. Fights or avoids distractions; tolerates bad habits; knows how to concentrate. Interprets emotional words. Challenges; anticipates; mentally summarizes; weighs the evidence; listens between the lines to tone of voice.
Conclusion Listening is extremely important ifindividuals wish to orally communicatesuccessfully. Although it may seem that thespeaker plays the major role in this type ofcommunication, the listener is equallyimportant because if the listener does notunderstand the message, the speaker’sentire purpose is useless. If the listener cannot understand what the speaker is trying toconvey, then clear oral communication isnot occurring.
ConclusionListening is a part of our everyday lives andit is a skill we use constantly. Most peoplewho enter the ‘real world’ should have hadplenty of experience throughout their liveslistening to others and should havemastered the skill by now. However, this isnot the case. Many individuals stillunderestimate how important it is to listen,and continue to speak unnecessarily.