Recorded webinar: http://bit.ly/1l6zLVy
To purchase the book: http://bit.ly/VSMbk
This webinar covers the subtle differences between manufacturing-style value stream maps and those in office and service settings.
Contact us if you'd like an in-house workshop or external facilitation for a real-time mapping session. http://www.ksmartin.com
Clipping is a handy way to collect important slides you want to go back to later.