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This is the sidebar from my Shingo award-winning book, The Outstanding Organization. Located in the Discipline chapter, the sidebar includes a footnote that refers to the source document for my information. I also talked directly with W. Edwards Deming's relatives.
The Discipline chapter includes a detailed description of the steps involved with PDSA and how best to use the methodology to drive improvement and solve problems more effectively.
To purchase the book: http://www.bitly.com/TOObk.