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Developing Leaders[1]
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Developing Leaders[1]

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  • 1. Developing More-effective Leaders Using Multi-rater Feedback Systems
  • 2. Profiles International, Inc. 40,000 Clients • 750 Local Offices • 25 Regional Offices International offices:  Canada  Mexico  New Zealand  Australia  India  Ireland  South Africa A few of our clients:  The Caribbean  Philippines Aegis Lending Simon Properties American Automobile Sentry Insurance  Israel Association Terminex  Norway American Income Life UniFirst  Czech Republic United Freight Service AT&T Deluxe Corporation Bluebell Creameries  Germany Kenworth Harland
  • 3. History • Future Productivity & Unemployment Unemployment Productivity
  • 4. ? ? ? ? ?
  • 5. Competencies Required of Successful Leaders  Communication  Task Management  Leadership  Production  Adaptability  Development of others  Relationships  Personal Development
  • 6. Key Skills Leaders Must Have Communication Leadership  Listens to Others  Instills Trust  Processes  Provides Information Direction  Communicates  Delegates Effectively Responsibility
  • 7. Key Skills Leaders Must Have Adaptability Relationships   Adjusts to Circumstances Builds Personal Relationships  Thinks Creatively  Facilitates Team Success Task Management  Works Efficiently  Works Competently
  • 8. Key Skills Leaders Must Have Production Development of others   Takes Action Cultivates Individual Talents   Achieve Results Motivates Successfully Personal Development  Displays Commitment  Seeks Improvement
  • 9.  To what degree do your managers have these Leadership Competencies?  What is the perception of your managers’ Leadership Skills?
  • 10. Traditional Feedback Traditional Supervisory Boss Review  Neutral or de-motivating  Autocratic  Unbalanced  Varies in time efficiency Manager  May or may not be equitable  Judgment based
  • 11. What is 360° Feedback? A Strategic Initiative Most 360° feedback programs are strategic initiatives! They are designed to:  Support increased competitive advantage  Assist the development of leaders  Increase productivity  Improve morale and job satisfaction  Assist the retention of high-performing employees These programs often begin by assessing the senior leadership, then, migrate to managers and front-line employees
  • 12. What is 360° Feedback? An individual’s tool for growth 360° feedback is a tool for increasing individual productivity and job satisfaction. It helps managers see themselves as others see them. They learn to capitalize on strengths and make changes that increase effectiveness.  Increases self-knowledge  Encourages continuous learning  Stimulates individuals to enhance their strengths  Identifies areas for improvement  Provides a guide to positive change  Supports coaching and mentoring initiatives
  • 13. Where Are You?
  • 14. 360° Review Process 360° Review Process Direct Report Manager Direct Report 360° Review Process  Motivates behavior Boss change Manager Peer  Participative  Balanced Peer  Time efficient Direct Report Peer  Equitable
  • 15. Companies Use Multi-Rater Feedback Systems For . . .  Individual career development  Identifying training needs  Measuring training effectiveness  Leadership and management development  Building team performance  Performance appraisals  Succession planning  Changing their corporate culture
  • 16. Profiles International, Inc.
  • 17. Che ckpoint 360° Com te pe ncy Fe dback e Sys m Me ure 8 Unive al Manag m nt te as s rs ee ™ Com te sand 18 Le rs pe ncie ade hipSkill Sets Communication Including the skills of Listening to others, processing information and communicating effectively. Leadership Covering the abilities of instilling trust, providing direction and delegating responsibility. Adaptability Encompassing the skills of adjusting to circumstances and thinking creatively. Relationships Assessing the capabilities to build relationships and facilitate team success.
  • 18. Task Management Gauging the level of aptitude for working efficiently and competently. Production Appraising ability to initiate action and achieve results. Development of others Measuring proficiencies in cultivating individual talents and motivating successfully. Personal Development Including the behaviors of displaying commitment and seeking improvement.
  • 19. Simple Process 1. Determine the managers to be evaluated. 2. Respondents complete surveys online • Manager • Boss • Peers • Direct Reports 3. Confidential processing of respondent data results in a 360° reports which are delivered to each manager.
  • 20. Profiles CheckPoint 360° Competency Feedback System
  • 21. Benefits of Using the Profiles Benefits of Using the Profiles Checkpoint 360° Checkpoint 360° Feedback System Feedback System  Better Job Performance  Increased Productivity  More Effective Managers  Aligning Employees’ Performance With Company Goals  Higher Morale and Increased Commitment to Excellence
  • 22. Who Benefits? Who Benefits?  Leaders and managers  Supervisors  Employees  Teams  The organization  Customers WIN - WIN - WIN!
  • 23. Profiles CheckPoint Profiles CheckPoint system includes system includes  Checkpoint 360° Surveys for 10 respondents  A Feedback Report  A Developmental Summary
  • 24. QUANTITY PRICE 1 $350 2 to 5 $325 6 to 24 $300 25 to 99 $285 100 + $275
  • 25. Contact Name:______________________________________________________ Company Name: ____________________________________________________ Address:________________________ City:__________ State:___ Zip: ______ Phone Number: ____________________ Fax Number: _____________________ E-Mail Address: ____________________ Quantity Description Price ea. Total CheckPoint™ Total Please contact me for more information I would like Information about an in-house seminar
  • 26. Developing More-effective Leaders Using Multi-rater Feedback Systems