Communication, Motivation And Engagement In The Multi


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  • Communication, Motivation And Engagement In The Multi

    1. 1. Communication, Motivation and Engagement in the Multi-generational Workforce Karen Light, PHR Strategic People Solutions
    2. 2. Learning Points <ul><li>Define the Generations </li></ul><ul><li>Differences Between the Generations </li></ul><ul><li>Bridging the Communication Gap </li></ul><ul><li>Inclusive Management Programs </li></ul><ul><li>Team Building to Motivate and Engage </li></ul>
    3. 3. The Generations <ul><li>Traditionalists 1922—1945 </li></ul><ul><li>Baby Boomers 1946—1964 </li></ul><ul><li>Generation X 1965—1985 </li></ul><ul><li>Generation Y 1986—present </li></ul>
    4. 4. Traditionalists 1922-1945 <ul><li>AKA Matures, Veterans, Silents </li></ul><ul><li>10% of workforce </li></ul><ul><li>Impacted by the Depression, WWII, Korean War </li></ul><ul><li>Focus on authority, hard work, dedication, loyalty </li></ul><ul><li>Need traditional forms of recognition and face to face communication </li></ul>
    5. 5. Baby Boomers 1946--1964 <ul><li>AKA Boomers </li></ul><ul><li>45% of workforce </li></ul><ul><li>Impacted by the Civil rights Movement, Women’s Movement, Space Programs, Viet Nam War </li></ul><ul><li>Focus on material wealth, personal gratification, team orientation, optimism </li></ul><ul><li>Clear steps toward a defined goal, teams, teams, teams, widely noticed recognition </li></ul>
    6. 6. Generation X 1965--1985 <ul><li>AKA Lost Generation </li></ul><ul><li>45% of workforce </li></ul><ul><li>Impacted by Watergate, significant divorce rate, technology (microwaves, VCRs, computers) </li></ul><ul><li>Focus on freedom, flexibility, balance, skepticism </li></ul><ul><li>Tell what needs to be done but not how to do it, honest feedback, no buzz words </li></ul>
    7. 7. Generation Y 1980--present <ul><li>AKA Generation Why, Nexters, Millenials </li></ul><ul><li>Emerging in the workforce </li></ul><ul><li>Impacted by how their Boomer parents indulged them, e-mail, internet access, diversity, acceptance of genders </li></ul><ul><li>Focus on quality time, strong friendships, entitlement, immediate everything </li></ul><ul><li>Continuous learning, recognizing personal goals, informal communication </li></ul>
    8. 8. Exercise Break into groups by generation and discuss: What motivates your generation? How do you view your generation? Who are considered to be heroes in your generation? What does your generation value? What was it like to grow up in your generation?
    9. 9. Bridge the Gap <ul><li>Delegate work in a way that involves the strengths of each group </li></ul><ul><li>Hold fewer and shorter meetings for Gen X and Gen Y </li></ul><ul><li>Customize educational programs </li></ul>
    10. 10. Inclusive Management <ul><li>Traditionals still want to try new things </li></ul><ul><li>Boomers may want flexible work </li></ul><ul><li>Generation X is the bridge between retiring Boomers and Generation Y </li></ul><ul><li>Create a strong social fabric to satisfy the Gen Y </li></ul>
    11. 11. Team Building <ul><li>Purposefully include members of each generation on a team. </li></ul><ul><li>Ensure each generation’s needs are being met. </li></ul>
    12. 12. Summary <ul><li>How to do all of this? </li></ul><ul><ul><li>Know your business </li></ul></ul><ul><ul><li>Know your people </li></ul></ul><ul><ul><li>Know yourself </li></ul></ul><ul><ul><li>Create the job of their dreams using employment assessments as a tool to succession planning. </li></ul></ul>
    13. 13. Suggested Reading <ul><li>Motivating the “What’s In It For Me?” Workforce, Cam Marston </li></ul><ul><li>Mass Career Customization: Aligning the Workplace With Today’s Nontraditional Workforce, Cathleen Benko and Anne Weisberg </li></ul><ul><li>Managing the Multigenerational Workforce, 6/08 </li></ul><ul><li>Generational Conflicts Aggravate Talent Shortage, HRNews 6/08 </li></ul><ul><li>Leadership Styles: Generational Differences, SHRM Research Brief 12/04 </li></ul><ul><li>Dose of Empathy Goes Long Way When Managing Multiple Generations, SHRM Staffing Mgmt Focus Area 12/06 </li></ul><ul><li>Building Relationships Key to Resolving Generational Challenges, Diversity Executive Magazine 9/08 </li></ul><ul><li>Trouble at the Office?, [email_address] Special Issue Business Week 9/08 </li></ul><ul><li>A New Kind of Work Environment for a New Kind of Generation, Chief Learning Officer Magazine 7/08 </li></ul>