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Csp Retail

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  • 1. Great retail customer service begins with people who are naturally inclined to serve others. The Service Your Employees Provide Creates Loyal Customers The daily challenges of retail good communication skills, customers come back, develop business – intense competition, tact and a be-of-service long-term loyalty and frequent employee turnover attitude. Not everyone who recommend your business to and daily struggles to satisfy works in retail has these others. consumer demands – qualities, but some people are emphasize the importance of naturally born with them. The Customer Service Profile is good customer service. also a tool for establishing a When you staff your business comprehensive customer While some customers find low with people who are naturally service perspective that prices appealing enough to inclined to be of service to extends throughout your entire attract their business, other others, you can expect your organization. consumers consider customer customers to be satisfied. service to be the most These employees care about Using the standards typical for important factor in their service, not because of the pay the retail industry as a guide, shopping experience. They are or benefits they receive, but you will set your own customer especially delighted when they because it is a way of life for service perspective and find stores that are them. measure both employees and competitive and make the job candidates to see how they effort to “go the extra mile” Finding employees who match your expectations. This for them. They want quality consider service to others to serves as the basis for merchandise, value for their be second nature is not effective training and money and courteous difficult when you have the management. employees. right tool. Profiles International’s Customer A clearly defined and In your retail business, your Service Profile™ is that tool. understood customer service employees must serve program aids communication customers in a manner that This scientifically developed and prevents problems. builds loyalty, minimizes assessment gives you an problems and upholds your effective method for building a The Customer Service Profile™ reputation. To successfully staff of exceptional service- helps build your company’s maintain such a customer- oriented employees. Such reputation for exceptional service balancing act requires employees are the reason customer service and creates long-term, loyal customers. Profiles Office Park • 5205 Lake Shore Drive • Waco, Texas 76710-1732 • (254) 751-1644 • www.profilesinternational.com

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