Effective email communication
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The document provides guidance on effective email communication. It discusses defining communication, analyzing typical communication preferences and methods, challenges with email, and principles for writing effective emails such as having a clear purpose, considering your audience, and using an appropriate tone. The document emphasizes keeping emails concise, avoiding unnecessary attachments, responding promptly, and reading emails before sending.
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Effective email communication
- 1. Efficient, Effective E-mail Communication Karen Eckberg November 2011
- 8. Survey of Business Executives
- 9. Survey of MEGTEC as of November 15, 2011
- 16. “ Every instance of workplace writing occurs for a specific reason and is intended for a particular individual or group... Although this may seem obvious, awareness of purpose, audience, and tone is the single most crucial factor in determining whether your communication will succeed.” - George Searles Understanding the Writing Situation
- 48. REVISION OF EXERCISE – PAGE 6
Editor's Notes
- http://www.easycommunication.info/characteristics-of-effective-communication
- Unknown exact name or nature of survey
- Unknown survey
- Don’t cause more questions!
- 1.Save the whole story. Stick to the facts. Reminder: E-mail is easily forwarded and cannot be considered private. Choose an appropriate greeting and closing. Greetings establish a relationship with your reader. Closings indicate the end of the message and summarize key points. Use personal pronouns. Address your reader directly = you. Refer to yourself and your organization = I and we. Write in the active voice. Active voice makes your e-mail tone clearer and more direct. Active voice also makes the "doer" in the sentence clear. Order information to maintain a professional tone. The beginning of an e-mail message sets the tone and emphasizes the message’s content. Set a direct tone by communicating the most important information first.
- Note: Most business writing falls somewhere between informal and formal style.
- Tactfulness means treating the reader with respect, being concerned about and considerate of the reader’s feelings. It is basically exercising good manners.
- “ I suggest…” instead of “It would seem to me that we might…”