Web 2.0 in the Public Sector [Archive]

6 June 2009 Karen Blakeman www.rba.co.uk Web 2 in the Public Sector Karen Blakeman RBA Information Services http://www.rba.co.uk/ blog: http://www.rba.co.uk/wordpress [email_address] Facebook: Karen Blakeman Twitter: karenblakeman Slideshare: http://www.slideshare.net/KarenBlakeman This work is licensed under a Creative Commons Attribution 3.0 License

What is Web 2.0 ?
A concept not a product
A way of thinking
A way of working
collaborative, social, sharing
reusing and mixing data, mashups
All sorts of technologies but….
.. don’t concentrate on the technologies – think about what you want to do with content and information
Examples:
blogs, RSS, wikis, Flickr, Facebook, MySpace, web based forums, email discussion lists, YouTube, Second Life……
6 June 2009 Karen Blakeman www.rba.co.uk

Gartner hype curve 6 June 2009 Karen Blakeman www.rba.co.uk http://www.gartner.com/pages/story.php.id.8795.s.8.jsp

Blogs
Instead of or in addition to a printed, emailed or static web based newsletter
Current awareness for staff, users, researchers and clients - “What’s new”
publicising new services/products, encourage feedback via comments
Marketing tool inside and outside of the organisation
CPD – recording professional development and reflective practice
Recording project development, discussions
Comments or “suggestions” box
Monitor blogs for information and competitor intelligence
Alternative publishing medium

Blogging librarians
UK Library Blogs
http://uklibraryblogs.pbwiki.com/
Blogorama in Internet Resources Newsletter:
http://www.hw.ac.uk/libwww/irn/
LIS-Bloggers email discussion list
http://www.jiscmail.ac.uk/lists/LIS-BLOGGERS.html
British Librarian Bloggers | Google Groups
http://groups.google.com/group/britlibblogs

Bracknell Forest Council http://bfcwebdev.wordpress.com/ 6 June 2009 Karen Blakeman www.rba.co.uk

Blogs as sources of information
Blogs by industry gurus and experts are a good way of keeping up to date with what is happening in a sector
Look for the Blogroll of List of Links on a relevant blog
Google Blogsearch http://www.google.com/blogsearch
use advanced search to search within an individual blog
Ask http://www.ask.com/ – Blogs and feeds
Live Feeds search - http://search.live.com/feeds
Blog search engines and directories
http://www.technorati.com/
http://www.blogpulse.com/

Blogpulse Trends 6 June 2009 Karen Blakeman www.rba.co.uk Shows how often your search terms occur in postings – can compare up to three searches

Twitter
http://www.twitter.com/
Micro-blogging - 140 characters per ‘tweet’
What are people saying about you?
Oh dear!

Who is on Twitter? 6 June 2009 Karen Blakeman www.rba.co.uk

UK Government Twitterverse
http://davepress.net/2008/10/28/the-ukgovweb-twitterverse/

Searching Twitter and Tweets
How Companies Use Twitter to Bolster Their Brands - BusinessWeek
http://www.businessweek.com/technology/content/sep2008/tc2008095_320491.htm
Searching public tweets
http://www.twitterment.com/ - not reliable or comprehensive
http://www.tweetscan.com/ - not reliable or comprehensive
Searching tags and hashtags e.g. #ili2008
http://search.twitter.com/
http://www.hashtags.org/ - was dead for several months
http://www.twemes.com/ - delayed reporting on tweets but includes tagged Flickr photos and del.icio.us bookmarks

Twemes – http://twemes.com/ 6 June 2009 Karen Blakeman www.rba.co.uk

http://search.twitter.com/ 6 June 2009 Karen Blakeman www.rba.co.uk

Wikis
wiki-wiki – Hawaiian meaning quick
First wiki was the WikiWikiWeb, Ward Cunningham 1995
A collaborative web application that allows users to easily add and edit content
Can be used for
developing documentation
course content
project management
developing a conference programme and proceedings
Helpdesk tool
History keeps a record of the changes and different versions of the documents

Conference proceedings
Inspiring the iGeneration
http://inspiringtheigeneration.wetpaint.com/

Helpdesk tool
“ We are experimenting with a small scale wiki tool to help us with internal communication within a large Learner Support team. In an effort to cut down on e-mails and go some way towards 'centralising' and organising (mostly short term) information needed to serve students across a range of service points. The wiki is updated daily/hourly/as required with any information thought important to the team. We would be very interested to see if anyone is doing something similar and to hear what kind of results you are having” Paula Fitzpatrick Learner Support Team University of Northumbria

RSS in Plain English
http://www.commoncraft.com/rss_plain_english
or on http://www.youtube.com/watch?v=0klgLsSxGsU

Share and move ‘stuff’ around
From one application to another, one service to another, one site to another
RSS
APIs
Widgets
Gizmos
Flakes
‘ Stuff’

Pageflakes
http://www.pageflakes.com/
UKeiG
http://www.pageflakes.com/ukeig1
East Lothian Libraries
http://www.pageflakes.com/libraries0/17137920/
Dublin City Public Libraries
http://www.pageflakes.com/dublincitypubliclibraries/
How to set up a Pageflakes page(s)
http://davepress.net/screencasts/pageflakes.swf

Pageflakes - UKeiG http://www.pageflakes.com/ukeig1 6 June 2009 Karen Blakeman www.rba.co.uk

Pageflakes – Dublin City Libraries http://www.pageflakes.com/dublincitypubliclibraries/ 6 June 2009 Karen Blakeman www.rba.co.uk

Flickr
http://www.flickr.com/
Owned by Yahoo!
Share photos with selected individuals or make public
Put photos of your organisation’s events on Flickr
promote your department, information centre, organisation
direct journalists to your ‘album’ when they ask for photos to accompany articles about you
make sure you tag and describe them
organise into sets
decide on copyright and Creative Commons licenses
http://www.flickr.com/photos/warwickdistrictcouncil/
http://www.flickr.com/groups/bracknellforest/

Slideshare, authorSTREAM
Share presentations
Include an accompanying commentary
Keep private, share with selected people, or make public
Slideshare does not keep animations and embedded links, authorSTREAM does
Slideshare
http://www.slideshare.net/
authorSTREAM (can also convert to iPod and video for YouTube)
http://www.authorstream.com/
Embed Slideshare and authorSTREAM in your blog, web site, Facebook profile, start page ……..

Slideshare 6 June 2009 Karen Blakeman www.rba.co.uk Identify a relevant presentation and Slideshare will try and find similar types of presentation

YouTube
http://www.youtube.com/
Owned by Google
Videos of varying content and quality
news broadcasts
‘ how to’ videos, ‘fan’ videos, corporate broadcasts
promo’s, advertising campaigns
The Queen has a YouTube channel!
http://www.youtube.com/user/TheRoyalChannel
Can be simple, short demos, “how to” presentations or information on your services e.g. Birmingham BestforBusiness
http://www.youtube.com/watch?v=XXs1scj9Xx4
Embed YouTube videos in your blog, Facebook page, start page, web site etc.

BestforBusiness Birmingham 6 June 2009 Karen Blakeman www.rba.co.uk http://www.youtube.com/watch?v=XXs1scj9Xx4

Promos for events
Embed in:
Facebook
web site
blog
start pages
etc. etc.

Facebook.com – Bracknell Forest Council
http://www.facebook.com/pages/Bracknell-Forest-Council/29278413041?ref=ts

Bracknell Forest Council -xpresionz 6 June 2009 Karen Blakeman www.rba.co.uk

Second Life - ? 6 June 2009 Karen Blakeman www.rba.co.uk

And finally….. to encourage you in your Web 2 endeavours, a short motivational video 6 June 2009 Karen Blakeman www.rba.co.uk http://www.youtube.com/watch?v=I6IQ_FOCE6I

Web 2.0 in the Public Sector [Archive]

by Karen Blakeman on Nov 18, 2008

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