Social Media for Libraries (Health Care Information)

Social Media for Libraries LIHNN & HCLU Held at the Harold Cohen Library, Liverpool,19 th May 2010 18/05/10 www.rba.co.uk Photo: Google Street View This presentation is licensed under a Creative Commons Attribution 3.0 License Karen Blakeman http://www.rba.co.uk/web2/ [email_address] Twitter: http:// www.twitter.com/karenblakeman Facebook: http://www.facebook.com/karenblakeman http:// www.slideshare.net/karenblakeman

Rules for the day
Download the PowerPoint from http://www.rba.co.uk/web2 either now or when you get back to the office (preferably now)
Ask questions as we go
Try out whatever you want during the practical sessions
You don’t have to look at everything
Have fun!
18/05/10 www.rba.co.uk

Forget about the Web 2.0 label
Think about what it is you want to do
Sharing knowledge with colleagues, keeping up to date with new developments
A more efficient way of collaborating on articles, documents, policies, contracts, conference programmes, training materials
A quick and easy way of providing information to your users and clients through different platforms, applications and devices
Reputation monitoring – what are people saying about your organisation, its services, its products?
Marketing and promoting your organisation’s and your own skills and expertise
Moving, re-using and republishing “stuff”
There is No Web 3.0, There is No Web 2.0 - There is Just the Web http://www.readwriteweb.com/archives/there_is_no_web_30_there_is_no_web_20.php

Potential drawbacks
Accuracy and authority of information
need to check who is “publishing” the information
mis-information, intentional or accidental has always existed
but social networks/web 2 can correct wrong information
Twitter campaign to correct mis-reporting by UK newspaper on cervical cancer vaccination and death of a teenager
Many services and applications blocked
Barriers to using Web 2.0 technology: solutions
http://www.philb.com/articles/barrierstoweb2.htm
Technology
many applications and web sites will no longer work with old browsers and operating systems (IE6 must die!)
if your organisation does not upgrade, it will be left behind in the dark ages

http://twitter.com/guyatcarphone 18/05/10 www.rba.co.uk
But staff guidelines stating the obvious are a good idea to remind people of the very public nature of social media
Keep them brief – no 20 page essays please!

Gartner Curve for Social Software - 2009
http://www.broadstuff.com/categories/10-Social-Networks/P2.html

Four Reasons Libraries Should be on Social Media
Andy Burkhardt
http://andyburkhardt.com/2009/08/25/four-reasons-libraries-should-be-on-social-media/
Communications with users
Respond to positive/negative feedback
Marketing/advertising
Understanding users better

Social Media From a presentation given at Internet Librarian International 2009, London, by Jeremy O’Hare. http://www.internet-librarian.com/2009/presentations.php Traffic to BIPC Web site from these second only to Google Now also have a wiki!

RSS – a key technology
RSS in Plain English
http://www.commoncraft.com/rss_plain_english
or on http://www.youtube.com/watch?v=0klgLsSxGsU

RSS
Stands for Really Simple Syndication, or Rich Site Summary or RDF site summary
Also ATOM (Google)
Written in XML
extensible markup language
A means of delivering headlines and alerts
A means of adding, transferring or re-publishing content to web pages, blogs, Twitter, Facebook, mashups etc.
18/05/10 www.rba.co.uk De facto standard

Why isn’t RSS more popular? 18/05/10 www.rba.co.uk

But a feed may be displayed like this… 18/05/10 www.rba.co.uk Q. So why do I need a reader? A. To bring your feeds together in one place

RSS for alerts and current awareness
RSS feeds for monitoring blogs, twitter, news, LinkedIn, Flickr channels, YouTube channels etc.
Collect them together and view using
Google Reader ( http://www.google.com/reader ) - web based
Bloglines ( http://www.bloglines.com/ ) – web based
Outlook 2007 on your desktop
dedicated RSS client e.g. Omea http://www.jetbrains.com/omea/reader/ GreatNews http://www.curiostudio.com/
Set up a Netvibes start page
Customise iGoogle
Programs on your desktop machine, laptop, Blackberry, mobile

Want to add a feed to your reader? 18/05/10 www.rba.co.uk Click on the logo or subscribe link Copy the URL of the next page and paste it into your reader OR Click on the option that matches your reader

http://www.google.com/reader 18/05/10 www.rba.co.uk

RSS in Outlook 2007 18/05/10 www.rba.co.uk

Netvibes: Shrewsbury and Telford Health Libraries Team Knowledge Update http://www.netvibes.com/sathlibraries 18/05/10 www.rba.co.uk

Using Netvibes To Create A Current Awareness Service In Healthcare http://www.slideshare.net/sathlibraries/using-netvibes-to-create-a-current-awareness-service-in-healthcare 18/05/10 www.rba.co.uk

iGoogle 18/05/10 www.rba.co.uk

RSS.com for pages/searches without RSS 18/05/10 www.rba.co.uk

RSS for publishing and re-distribution
RSS feed created by your CMS
Feeds automatically generated by blogs, Flickr, Slideshare, YouTube, Twitter, publishers etc.
RSS feed writers e.g. FeedForAll.com, RSSPublisher.com
Add RSS feeds to your blog, iGoogle, Netvibes, Facebook etc using widgets, gadgets, applications, ‘stuff’
Convert RSS feeds to HTML for your web site
Feedburner
http://feedburner.google.com/
Combine feeds using
Yahoo Pipes http://pipes.yahoo.com/pipes/
FriendFeed http://www.friendfeed.com/

FriendFeed – http://www.friendfeed.com / 18/05/10 www.rba.co.uk Combine several feeds into one

http://www.ukeig.org.uk/ 18/05/10 www.rba.co.uk RSS feed from the Blog RSS feed of eLucidate table of contents

Blogs
Short for we b log
May not be called a blog
What’s New, Current Awareness, News & Announcements
Instead of or in addition to a printed, emailed or static web based newsletter; what’s new; alerts
Marketing tool inside and outside of the organisation
CPD – recording professional development and reflective practice
Recording project development, discussions
Comments or “suggestions” box
Monitor blogs for information and competitor intelligence
Alternative publishing medium, small web sites

Blogs
Content management system
Very quick and easy to publish
“ Postings” are automatically listed with the newest first
Options for comments from readers
Can be switched off
Use any available anti-spam modules e.g. Akismet for Wordpress
Possibly use CAPTCHAs
“ Completely Automated Public Turing test to tell Computers and Human Apart”
Moderate comments before they are published to your blog
Reply to comments to encourage further discussion
Lots of plugins, widgets, ‘Bling for your blog” (see later slide)

Using Web 2.0 for current awareness in healthcare
Patrick Maitland-Cullen and Jenny Harbour
(CILIP) Library & Information Update, September 2009, pp 41-43 (Members only)
NHS Quality Improvement Scotland
Use RSS feeds, aggregator (reader), feed scraper, page change monitor + blog
Tools
Google Reader, Bloglines, Diffbot.com, Feedfire.com, Watchthatpage.com, Blogger .com

Quality and Health http://www.qualityhealthcare123.blogspot.com/ 18/05/10 www.rba.co.uk

Blogs as sources of information
Blogs by industry gurus and experts are a good way of keeping up to date with what is happening in a sector
Look for the Blogroll or List of Links on a relevant blog
Important for reputation monitoring and management
Blog results now part of general search results
To focus on blogs (and/or sites that have RSS feeds):
Google Search and use the additional options in the left hand menu on the results page
Google Blogsearch http://blogsearch.google.com/
use advanced search to search within an individual blog
Blog search engines and directories
http://www.blogpulse.com/
http://www.technorati.com/

Blogpulse search and trends 18/05/10 www.rba.co.uk Click on the graph to see ‘trends’

Blogpulse Trends 18/05/10 www.rba.co.uk Shows how often your search terms occur in the Blogpulse database of postings – can compare up to three searches Click on a peak to see postings

Blogging librarians
UK Library Blogs
http://uklibraryblogs.pbworks.com/
Public_biblioblogosphere's Bookmarks on Delicious
http://delicious.com/Public_biblioblogosphere/?page=1
LIS-Bloggers email discussion list
http://www.jiscmail.ac.uk/lists/LIS-BLOGGERS.html

Guest Post: Blogs at Imperial College (UK Web Focus)
http://ukwebfocus.wordpress.com/2009/10/02/guest-post-blogs-at-imperial-college/
Reasons for setting up the blog
Agreement from management (started blogging before got agreement!)
Target audience
Academic/research staff
Postgraduate research students
Postgraduate taught course students
Undergraduate students
Content
Time spent
Publicity/marketing
Success?
Sustainability

Setting up your own blog
Host on the blogging service’s own server or install on your site
Google’s Blogger (Blogspot) - free
http://www.blogger.com/
host on Blogger
Wordpress - free
Host on http://www.wordpress.com/
or host on your own server - software for loading onto your own site at http://www.wordpress.org/
Typepad – priced
Host on http://www.typepad.com/
WeblogMatrix - Compare them all
http://www.weblogmatrix.org

Bling for your blog
Phil Bradley, Library and Information Show, NEC Birmingham, April 18 th 2007 – Adding Bling to Your Blog!
Gadgets, widgets, page elements etc. that you can add to your blog
RSS to email
RSS to PDF
Calendars
Photos from Flickr, Picasa
Embed Youtube videos
Embed Slideshare, authorSTREAM presentations
RSS feeds from other blogs and sites
Twitter feeds
Tag clouds

Twitter
http://www.twitter.com/
Instant messaging and SMS on the web but one to many
Microblogging – postings are called ‘tweets’ and 140 characters long
Develop and expand your personal and organisation’s networks
Monitor conferences, what people are saying about companies, products, services, and about you
http://search.twitter.com/

Gold or dross?
Twitter Study - Pear Analytics
http://www.pearanalytics.com/blog/2009/twitter-study-reveals-interesting-results-40-percent-pointless-babble/
Pointless babble: 40.6%
Conversational: 37.6%
Pass-along value: 8.7%
Self promotion: 5.85%
Spam: 3.75%
News: 3.6%
BUT depends on who you are “following”

Tracking down Twitter people/organisations to follow 18/05/10 www.rba.co.uk

Tweetdeck directory http://www.tweetdeck.com/directory/ 18/05/10 www.rba.co.uk

www.listorious.com 18/05/10 www.rba.co.uk

Twitter Tips for Health Professionals http://scienceroll.com/2010/05/02/twitter-tips-for-health-professionals/ 18/05/10 www.rba.co.uk

Twitter search – http://search.twitter.com/ 18/05/10 www.rba.co.uk

Twitter search – http://www.twazzup.com/ 18/05/10 www.rba.co.uk

Who is referring to your “stuff”? http://www.backtweets.com/ 18/05/10 www.rba.co.uk

Backup your Tweets
BackupMyTweets Home: Backup Your Twitter Account
http://backupmytweets.com/
Twapper Keeper - Archive Tweets
http://twapperkeeper.com/
Tweetdoc: Document your twitter event
http://www.tweetdoc.org/
The Archivist: Save And Export Twitter Searches Before They Go (need to download a program to your computer)
http://visitmix.com/Opinions/the-archivist
Back up your tweets to a blog page
LoudTwitter
http://www.loudtwitter.com/
Twittinesis
http://www.twittinesis.com/

Twitter cheat sheets and resources
Getting Started with Twitter
http://www.rba.co.uk/patlib2009/GettingStartedwithTwitter.doc
Twitter Cheat Sheet 1.2
http://portfolio.ginaminks.com/job_aides/twitter_cheat_sheet.pdf
Twitter Cheatsheet – Phil Bradley
http://www.scribd.com/doc/20128389/Twitter-Cheatsheet
5 Free Sites For Beautiful And Professional Looking Twitter Backgrounds
http://www.smashingapps.com/2009/12/10/5-free-sites-for-beautiful-and-professional-looking-twitter-backgrounds.html
Twitter: A quick start guide for people in and around government
http://www.learningpool.com/twitterguide/index.php

Yammer
http://www.yammer.com/ , http://blog.yammer.com/
Corporate version of Twitter
Keep everything within the organisation
Hosted on Yammer’s site
No 140 character limit, can attach files
Can invite partners and colleagues from outside of the organisations (Priced Silver package - $1/user/month)
I’m Yammering away…
http://robwood.wordpress.com/2009/04/16/im-yammering-away/

Tools for collaborating on documents
e.g. wikis, Google Docs/Apps
Single locally stored copy instead of multiple email copies
Version control
Collaborators do not have to be running the same software or same version of the software
Can see the “time line” or history of edits, who has edited what and when
Useful in compliance situations

Wikis
wiki-wiki – Hawaiian meaning quick
First wiki was the WikiWikiWeb, Ward Cunningham 1995
A collaborative web application that allows users to easily add and edit content
Can be used for
developing documentation, course content
project management
developing a conference programme and proceedings
a web site
History keeps a record of the changes and different versions of the documents
Many have blog like discussion areas and RSS feeds

Wikipedia 18/05/10 www.rba.co.uk Option to edit the page

Wikipedia (2) 18/05/10 www.rba.co.uk No edit option

What are wikis used for?
Wikis for training materials and conference organising
http://swashford.wordpress.com/2008/01/11/wiki-wonders/
Wikis for compiling subject guides
http://meredith.wolfwater.com/wordpress/index.php/2008/01/09/we-have-wiki/
Business Essentials on the Web
http://bl-business-essentials.wikispaces.com/
Using a Wiki for an Intranet - Janssen-Cilag,
http://www.fastforwardblog.com/2007/09/18/enterprise-wiki-increases-collaboration-and-connections-at-janssen-cilag/

WikiSurgery - The Free Surgical Encyclopaedia http://wikisurgery.com/ 18/05/10 www.rba.co.uk

NHS Bolton Library http://boltonpct.pbworks.com/ 18/05/10 www.rba.co.uk

Experimenting with wikis and document sharing
May already have wiki options on your system
Blackboard, Moodle, SharePoint, existing CMS
feedback on Sharepoint wiki – robust but basic
Not always straightforward to install on your own system
use third party “wiki farms” to start with
Comparison of wiki farms – Wikipedia http://en.wikipedia.org/wiki/Comparison_of_wiki_farms
some wiki farms make your wikis completely open, that is viewable and editable by anyone
Compare wikis at http://www.wikimatrix.org/
Don’t call it a wiki!

Experimenting with wikis and document sharing
Some wiki farms to try:
PB Works (was Peanut Butter Wiki) http://pbworks.com/
Wikispaces http://www.wikispaces.com/
Wet Paint http://www.wetpaint.com/
Also try
Google Docs http://docs.google.com/
Google Sites http://sites.google.com/
Zoho http://www.zoho.com/

Google Docs
http://docs.google.com/
need a Google account
text documents (Word, Open Office, Star Office)
spreadsheets, presentations
Can upload existing documents and will keep most of the formatting (wikis usually removes formatting)
Invite others to share your documents
Edit documents online with whomever you choose
Has a similar version/history record as wikis
“ Google Docs suffers privacy glitch “
http://news.cnet.com/google-docs-suffers-privacy-glitch/

Google Sites http://sites.google.com/
Marketed as a way of producing your own site hosted on Google
Can be set up and used as a wiki
100 MB storage

http://www.zoho.com/ 18/05/10 www.rba.co.uk

Google Apps
UK universities sign up to Google Apps - Computer Business Review: News
http://www.cbronline.com/news/uk_universities_sign_up_to_google_apps_081009
University of Sheffield, Sheffield Hallam University, University of Portsmouth, De Montfort University
Three Google Apps case studies
http://blog.tfpl.com/tfpl/2009/04/get-inside-the-cloud-of-information-tfpls-cloud-computing-service.html
Westminster University
Google apps has cost Westminster just £2,000 because Google offer it free to Educational bodies. Estimated it would have cost £1million to put a “standard” equivalent infrastructure in.
Erith Group
demolition firm with 250 employees, costs £25/year/user
The Guardian
Collaborative tools – blogs and wikis

Flickr
http://www.flickr.com/
Owned by Yahoo!
Share photos with selected individuals or make public
Monitor what people are putting up about you and your organisation
Put photos of your library’s or organisation’s events on Flickr
promote your department, information centre, organisation
direct journalists to your ‘album’ when they ask for photos to accompany articles about you
make sure you tag and describe them, organise into sets
decide on copyright and Creative Commons licenses
Embed your photos in your web site, blog, Facebook page, Netvibes etc.
Google alternative is Picasa Web albums http://picasaweb.google.com/

Day 94 - MRSA Hysteria http://www.flickr.com/photos/jonpsaunders/2216273489/
Search Flickr for your keywords/organisation
Interesting to see who is putting up what
May also be able to spot negative experiences and stop them escalating
This photo – search on NHS Bolton
Important to look at comments as well as photographer’s description
Monitor new photos by searching and use Page2RSS for creating alerts

Presentations
Excellent sources of information especially conference and event presentations
Put them on slideshare.net, authorstream.com, slideboom.com
Slideshare sometimes blocked 
Decide on format and copyright license
Allow people to download the original ppt or only display it within Slideshare or via your embedded link?
Embed a Slideshare “presentation pack”
Announce a new presentation on webpage, blog, Twitter, Facebook
embed in web or blog announcement using code supplied by the slide sharing site
LinkedIn has a Slideshare application
so has Facebook (if you can find it in the new interface and work out how to use it!)

18/05/10 www.rba.co.uk Slideshare presentation pack embed Blog RSS feed

Slideshow (Slideshare) + podcast
Coeliac disease and the life-long gluten-free diet | SoozNooz
http://www.suehutton.co.uk/sooznooz/2010/04/coeliac-disease-and-the-life-long-gluten-free-diet/

Podcasts
Podcasting Hacks: Tips and Tools for Blogging Out Loud (Paperback) by Jack Herrington ISBN 13: 978-0596100667
Podcasting for Dummies by Kreg Steppe, Tee Morris, Chuck Tomasi, and Evo Terra, ISBN 13: 978-0470275573

Videos & podcasts
For example Vimeo.com, YouTube.com
News, ‘how to’ videos, corporate broadcasts, presentations, advertise your services
Embed videos in your blog, Facebook page, start page, web site etc.

YouTube - NHSWesternCheshire's Channel http://www.youtube.com/user/NHSWesternCheshire 18/05/10 www.rba.co.uk

iTunes – search on coeliac 18/05/10 www.rba.co.uk

Social bookmarking
Social Bookmarking as a Knowledge Management Strategy, Robert Berkman, The Information Advisor Vol 11 (1), March 2007, Knowledge Management Supplement
http://www.informationadvisor.com/IA_KM_March07.pdf
Web hosted services
Diigo
http://www.diigo.com/
Del.icio.us
http://del.icio.us/
Connotea
http://www.connotea.org/
2Collab (Elsevier)
http://www.2collab.com/

LibraryThing.com 18/05/10 www.rba.co.uk

Tag clouds
Analyse your CV, job description, web pages, promotional literature, grant applications etc.
Wordle.net, Tag Crowd, Tagxedo, Tag Cloud Generator etc

www.tagxedo.com 18/05/10 www.rba.co.uk

Facebook
Facebook for business or just keeping up with friends and family?
Get a page because people expect you to have one, to make sure no-one else uses your name?
Use applications to automatically add “stuff” e.g. Slideshare presentations, Twitter, Friendfeed
Search for people and companies
Think about different emphasis to blogs and web pages – what are the important issues for your “fans”
Campaigns
How to create brand awareness on Facebook
http://searchengineland.com/how-to-create-brand-awareness-in-facebook-29014

Facebook – NHS Western Cheshire 18/05/10 www.rba.co.uk

http://www.facebook.com/marmitebars
Campaigns – e.g. gathering feedback and opinions on the new marmite bar!

YouTube - Facebook Song, Scottish Falsetto Sock Puppet Theatre http://www.youtube.com/watch?v=x7RrHXNyONc 18/05/10 www.rba.co.uk

LinkedIn
http://www.linkedin.com/
Like a professional version of Facebook
Set up your profile
Invite people to join your “network”
Set up groups
Search for people
Search for companies and organisations
Information drawn from:
BusinessWeek (if available)
LinkedIn data and people profiles

LinkedIn 18/05/10 www.rba.co.uk

Design your own search engine
For
regularly searched sites
selected sites on a topic
searching sites on a reading list
Google Custom Search Engines
http://www.google.com/cse /
at least hundreds of sites, maybe thousands!
can import lists of sites
Need a Google account to set one up
Cannot search password protected sources or sites where you have to fill in a form to access the information
18 May 2010 Karen Blakeman www.rba.co.uk

Netting the Evidence http://www.google.com/cse/home?cx=004326897958477606950%3Adjcbsrxkatm http://tinyurl.com/377okkn
Google Custom Search Engine
Set up by Andrew Booth, Sheffield
Covers 107 web sites
Evidence based medicine
Was originally a straightforward resource list

Google Maps
UK - http://maps.google.co.uk/
Combines
street maps
Google Earth satellite images
Yell.com data for business locations
Google Web
photos, videos
traffic
Easy to create own maps and add markers and information
MapAList - Create and Manage Maps of Address Lists
http://mapalist.com/
e.g. Charles Arthur: BT 'fast broadband' locations mapped by Mapalist | Technology | guardian.co.uk
http://www.guardian.co.uk/technology/blog/2009/mar/23/broadband-fibre-cabinet-bt-map
18 May 2010 Karen Blakeman www.rba.co.uk

http://maps.google.co.uk/maps/ms?ie=UTF8&hl=en&msa=0&msid=107597740337879315660.00000112a32bb2970864c&ll=53.406513,-2.979527&spn=0.017243,0.038581&z=15 18/05/10 www.rba.co.uk

Second Life 18/05/10 www.rba.co.uk Used for virtual meetings, lectures, interviews, simulations, selling ‘stuff’

Second Life
Need to download program to your desktop PC
Need plenty of bandwidth
Technology often a barrier to conducting “business”
Getting started with Second Life : JISC
Academia
http://www.jisc.ac.uk/publications/documents/gettingstartedsecondlife
BBC News - What happened to Second Life?
http://news.bbc.co.uk/1/hi/magazine/8367957.stm
Virtual World Watch
http://virtualworldwatch.net/

Does Web 2.0 work?
Web 2.0 fails to excite today's researchers - PUBLISHING 2.0 - Research Information
http://www.researchinformation.info/features/feature.php?feature_id=236
Social networks - are they useful or pointless? - Trading knowledge - Frank Norman‘s blog
http://network.nature.com/people/franknorman/blog/2009/10/30/social-networks-are-they-useful-or-pointless
A study of scholarly communication between chemists and of their use of Web 2.0 technologies, Bill Town, ICIC, Sitges, Spain, 19 th October 2009
http://www.infonortics.com/chemical/ch09/slides/town.pdf
Full JISC report http://www.jisc.ac.uk/media/documents/aboutus/workinggroups/scadvocacyfinal%20report.pdf

Risk assessment and mitigation
Privileged user access - who has specialized access to data
Regulatory compliance – is the vendor willing to undergo external audits and security certifications
Data location – does the provider allow for control over the location of data
Data segregation, is encryption available
Recovery – what will happen to data in the case of a disaster; is complete restoration available and how long would it take
Investigative Support – does the vendor have the ability/willingness to investigate inappropriate or illegal activity
Long-term viability - what will happen to data if the company goes out of business; how will data be returned and in what format
Brodkin, Jon. "Gartner: Seven cloud-computing security risks” http://www.infoworld.com/article/08/07/02/Gartner_Seven_cloudcomputing_security_risks_1.html

Which collaborative tools will work for you? 18/05/10 www.rba.co.uk Feedback from participants at a Web 2.0 workshop. The same one day workshop was delivered to three separate groups of people (mostly public sector and academic librarians) over a two week period Day 1 Day 2 Day3 Yes Start pages, tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, LibraryThing, YouTube, blogs, wikis, podcasts, presentation sharing Tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, Google Reader (for RSS), Google maps, presentation sharing, podcasts RSS, wikis, shared calendars, social bookmarks, presentation sharing, sharing screencasts (Camtasia), start pages, Google maps, Twitter Maybe Podcasts, Twitter, YouTube, presentation sharing, social bookmarks, Facebook LibraryThing (for book clubs), Facebook (for short term campaign and discussions), wikis, YouTube Blogs, YouTube, Twitter, LibraryThing, No Social bookmarks, Twitter, YouTube Twitter, Second Life LinkedIn, Facebook, Twitter, YouTube, tag clouds, Flickr “ You cannot be serious!” Twitter, Google Docs/Apps LinkedIn Second Life, Twitter, Facebook

What next?
YOU DO NOT HAVE TO USE EVERY SOCIAL MEDIA ‘THING’ THAT IS OUT THERE
Look at what you already have – can you do more with it using social media
Play and experiment
If you are spending too much time on an application for negligible or no benefit then reconsider your strategy or ditch it!

Further reading
This is Social Media: tweet, blog, link and post your way to business success. Guy Clapperton, Publisher : Capstone (27 Oct 2009) ISBN-10: 1906465703 ISBN-13: 978-1906465704
Phil Bradley’s I want to: Web 2.0 applications, utilities & resources
http://www.philb.com/iwantto.htm
How to Use Web 2.0 in Your Library, Phil Bradley. May 2007, Facet Publishing, 224pp paperback ISBN: 978-1-85604-607-7

To encourage you in your Web 2 endeavours a short motivational video 18/05/10 www.rba.co.uk Here comes another bubble – Richter Scales http://www.youtube.com/watch?v=I6IQ_FOCE6I [Original Billy Joel - YouTube - Billy Joel - We Didn't Start The Fire http://www.youtube.com/watch?v=pKu2QaytmrM ]

Social Media for Libraries (Health Care Information)

by Karen Blakeman on May 18, 2010

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Social Media for Libraries (Health Care Information) — Presentation Transcript

http://www.rba.co.uk	48
http://www.slideshare.net	11
http://www.lmodules.com	1
http://philbradley.typepad.com	1