PATLIB 2009 Workshop: Social Collaborative Tools: how to use them to best effect. [Archive]

Social Collaborative Tools: how to use them to best effect 10 June 2009 Karen Blakeman www.rba.co.uk Photo http://www.flickr.com/photos/podoboq/75568649/ taken by podoboq This presentation is licensed under a Creative Commons Attribution 3.0 License http://www.slideshare.net/karenblakeman Wednesday, 20 th May 2009 Karen Blakeman, UK [email_address] Tag: patlib2009or #patlib2009

What do social collaborative tools mean to you? 10 June 2009 Karen Blakeman www.rba.co.uk

Social collaborative tools, Web 2.0 & cloud computing for…
A different, more efficient way of managing data and working
collaborative, social, sharing
reusing data
mixing data, mashups
Cloud computing - Wikipedia, the free encyclopedia
http://en.wikipedia.org/wiki/Cloud_computing
All sorts of web based applications but….
don’t become obsessed with the technologies themselves
think about what you want to achieve and look at how you can achieve it
experiment!
Examples:
RSS, blogs, Twitter, wikis, hosted Sharepoint, hosted document management systems, Flickr, Facebook, YouTube, Slideshare, mashups
10 June 2009 Karen Blakeman www.rba.co.uk

Sharing and moving ‘stuff’ around
From one application to another, one service to another, one site to another
RSS
APIs
Widgets
Gizmos
Flakes
‘ Stuff’

Gartner hype curve 10 June 2009 Karen Blakeman www.rba.co.uk http://www.gartner.com/pages/story.php.id.8795.s.8.jsp

RSS in Plain English
http://www.commoncraft.com/rss_plain_english
or on http://www.youtube.com/watch?v=0klgLsSxGsU

RSS
Stands for Really Simple Syndication, or Rich Site Summary or RDF site summary
Also ATOM (Google)
Written in XML
extensible markup language
A means of delivering headlines and alerts
A means of adding, transferring or re-publishing content to web pages, blogs, Twitter, Facebook, mashups etc.

RSS as a source of information
What do you need?
Use a feed reader to get the most out of the technology
Web based readers
Google Reader http://www.google.com/reader
Bloglines http://www.bloglines.com/
Programs on your desktop machine, laptop, Blackberry, mobile
RSS reader part of Outlook 2007
IE 7/8, Firefox, Thunderbird and Opera users
View feeds via a web page or start page e.g. Netvibes, iGoogle

http://www.google.com/reader 10 June 2009 Karen Blakeman www.rba.co.uk … .like Google Reader

Feeds in Outlook 2007 10 June 2009 Karen Blakeman www.rba.co.uk

Want to add a feed to your reader? 10 June 2009 Karen Blakeman www.rba.co.uk

RSS for publishing or re-distribution
RSS feed creation in CMS
Feeds automatically generated by blogs, Flickr, Slideshare, YouTube,Twitter, publishers
RSS feed writers e.g. FeedForAll.com, RSSPublisher.com
Add RSS feeds to your blog, iGoogle, Netvibes, Facebook etc using widgets, gadgets, applications, ‘stuff’
Convert RSS feeds to HTML for your web site
for example Feedburner
http://feedburner.google.com/
Combine feeds using
for example Yahoo Pipes
http://pipes.yahoo.com/pipes/

http://www.ukeig.org.uk/ 10 June 2009 Karen Blakeman www.rba.co.uk RSS feed from the Blog RSS feed of eLucidate table of contents Combine (mash) feeds using Yahoo Pipes

Blogs
Short for we b log
May not be called a blog
What’s New, Current Awareness, News & Announcements
Instead of or in addition to a printed, emailed or static web based newsletter; what’s new; alerts
Marketing tool inside and outside of the organisation
CPD – recording professional development and reflective practice
Recording project development, discussions
Comments or “suggestions” box
Monitor blogs for information and competitor intelligence
Alternative publishing medium, small web sites

Blogs as sources of information
Blogs by industry gurus and experts are a good way of keeping up to date with what is happening in a sector
Look for the Blogroll of List of Links on a relevant blog
Google Blogsearch http://www.google.com/blogsearch
use advanced search to search within an individual blog
Live Feeds search - http://search.live.com/feeds
Blog search engines and directories
http://www.technorati.com/
http://www.blogpulse.com/

Blogpulse search and trends 10 June 2009 Karen Blakeman www.rba.co.uk Click on the graph to see ‘trends’

Blogpulse Trends 10 June 2009 Karen Blakeman www.rba.co.uk Shows how often your search terms occur in postings – can compare up to three searches

Setting up your own blog
Host on the blogging service’s own server or install on your site
Google’s Blogger - free
http://www.blogger.com/
host on Blogger or publish to your own site, but need to use blogger.com for both
Wordpress - free
Host on http://www.wordpress.com/
Software for loading onto your own site at http://www.wordpress.org/
Typepad – priced
Host on http://www.typepad.com/
WeblogMatrix - Compare them all
http://www.weblogmatrix.org

Blog content
Postings can be as short or as long as you like
can be short announcements of new services
can be lengthy, detailed articles
http://www.theoildrum.com/
http://ukwebfocus.wordpress.com/
Beware of copyright and plagiarism
Quote sources and acknowledge other blogs
Add value:
summarise lengthy articles, sources
why might it be relevant or important to your readers
include your own opinion or evaluation

Bling for your blog
Phil Bradley, Library and Information Show, NEC Birmingham, April 18 th 2007 – Adding Bling to Your Blog!
Gadgets, widgets, page elements etc. that you can add to your blog
RSS to email
RSS to PDF
Calendars
Photos from Flickr, Picasa
Embed Youtube videos
Embed Slideshare, authorSTREAM presentations
RSS feeds from other blogs and sites
Twitter feeds
Tag clouds

Blogging librarians
UK Library Blogs
http://uklibraryblogs.pbwiki.com/
Blogorama in Internet Resources Newsletter:
http://www.hw.ac.uk/libwww/irn/
LIS-Bloggers email discussion list
http://www.jiscmail.ac.uk/lists/LIS-BLOGGERS.html
British Librarian Bloggers | Google Groups
http://groups.google.com/group/britlibblogs

Twitter
http://www.twitter.com/
‘ Microblogging’
SMS/instant messaging with bells and whistles
‘ tweets’ 140 characters only
what are you doing, what has your attention?
send first 140 characters of your blog postings to Twitter using Twitterfeed.com
‘ follow’ friends
Use Twitter to update your Facebook profile
Incorporate your Twitterstream into your web site, blog using RSS

Twitter in Business
50 Ideas on Using Twitter for Business chrisbrogan.com
http://www.chrisbrogan.com/50-ideas-on-using-twitter-for-business/
How Companies Use Twitter to Bolster Their Brands - BusinessWeek
http://www.businessweek.com/technology/content/sep2008/tc2008095_320491.htm
Ten ways to make more of Twitter - Times Online
http://technology.timesonline.co.uk/tol/news/tech_and_web/article6099159.ece#cid=OTC-RSS&attr=1063742
Reputation monitoring and management

Twitter
What are people saying about you?
Oh dear!

Who is on Twitter? 10 June 2009 Karen Blakeman www.rba.co.uk

Twitter at conferences
“ Blogging conferences is soooooo 20 th century!”
twitterers/tweeters abound at conferences
The INSOURCE Conference Twitter Experiment http://www.rba.co.uk/wordpress/2008/02/11/the-insource-conference-twitter-experiment/
delegates, conference chairs, moderators can all comment on and monitor the proceedings
use hashtags e.g. #onlineinfo2008 in your tweets
use Twemes
use http://search.twitter.com/ to follow fellow conference twitterers

Searching Twitter and Tweets
Searching public tweets
http://search.twitter.com/
http://www.twitterfall.com/
Searching tags and hashtags e.g. #onlineinfo2008
http://www.hashtags.org/ - nor always reliable
http://www.twemes.com/ - delayed reporting on tweets but includes tagged Flickr photos and del.icio.us bookmarks
Phil Bradley's weblog: Twitter Search - 20 alternative search engines
http://philbradley.typepad.com/phil_bradleys_weblog/2009/03/twitter-search-20-alternative-search-engines.html

My Twitterstream 10 June 2009 Karen Blakeman www.rba.co.uk

Tweetdeck – PC based http://www.tweetdeck.com/ 10 June 2009 Karen Blakeman www.rba.co.uk

Loudtwitter
http://www.loudtwitter.com/
send tweets to your blog using LoudTwitter
generates a chronological list of your tweets by day
easier to read as a record of the event
only records your tweets, not your followers
http://karenblakeman.livejournal.com/

Yammer
http://www.yammer.com/
Corporate version of Twitter
Hosted on Yammer’s site
I’m Yammering away…
http://robwood.wordpress.com/2009/04/16/im-yammering-away/

Wikis
wiki-wiki – Hawaiian meaning quick
First wiki was the WikiWikiWeb, Ward Cunningham 1995
A collaborative web application that allows users to easily add and edit content
Can be used for
developing documentation, course content
project management
developing a conference programme and proceedings
Helpdesk tool
History keeps a record of the changes and different versions of the documents
Many have blog like discussion areas and RSS feeds

Wikipedia 10 June 2009 Karen Blakeman www.rba.co.uk Option to edit the page

Wikipedia (2) 10 June 2009 Karen Blakeman www.rba.co.uk No edit option

Wikis for collaborating on documents
Single centrally located copy instead of multiple copies circulating via email all with different edits
Version control
Collaborators do not have to be running the same software or same version
Can see the “time line” or history of edits
who has edited what and when
useful in compliance situations
Some wikis allow for comments and discussion on edits
But have to be online to work on the document

What are wikis used for in real life?
UKeiG Web 2.0 blog – Wiki category
http://ukeig.wordpress.com/category/wikis/
Wikis that work in the real world
http://tinyurl.com/a32rnf
Wikis for training materials and conference organising
http://swashford.wordpress.com/2008/01/11/wiki-wonders/
Wikis for compiling subject guides
http://meredith.wolfwater.com/wordpress/index.php/2008/01/09/we-have-wiki/
A free surgical encyclopaedia for surgeons and their patients
http://wikisurgery.com/
Using a Wiki for an Intranet - Janssen-Cilag, switched from a static HTML site to using a wiki.
http://www.fastforwardblog.com/2007/09/18/enterprise-wiki-increases-collaboration-and-connections-at-janssen-cilag/

Helpdesk tool
“ We are experimenting with a small scale wiki tool to help us with internal communication within a large Learner Support team. In an effort to cut down on e-mails and go some way towards 'centralising' and organising (mostly short term) information needed to serve students across a range of service points. The wiki is updated daily/hourly/as required with any information thought important to the team. We would be very interested to see if anyone is doing something similar and to hear what kind of results you are having” Paula Fitzpatrick Learner Support Team University of Northumbria

Experimenting with wikis
May already have wiki options on your system
Blackboard, Moodle, SharePoint
feedback on Sharepoint wiki – robust but basic
Not always straightforward to install on your own system
use third party “wiki farms” to start with
http://en.wikipedia.org/wiki/List_of_wiki_farms
some wiki farms make your wikis completely open, that is viewable and editable by anyone
Compare wikis at http://www.wikimatrix.org/
Don’t call it a wiki!

Experimenting with wikis
Some wiki farms to try:
Peanut Butter Wiki now renamed PBWorks http://pbworks.com/
Wikispaces http://www.wikispaces.com/
Seedwiki http://www.seedwiki.com/
Wet Paint http://www.wetpaint.com/
Also try
Google Docs http://docs.google.com/
Google Sites http://sites.google.com/
Zoho http://www.zoho.com/

Google Docs & Spreadsheets
http://docs.google.com/
need a Google account
text documents (Word, Open Office, Star Office)
spreadsheets, presentations
Can upload existing documents and will keep most of the formatting (wikis usually removes formatting)
Invite others to share your documents
Edit documents online with whomever you choose
Has a similar version/history record as wikis
“ Google Docs suffers privacy glitch “
http://news.cnet.com/google-docs-suffers-privacy-glitch/

Google Sites http://sites.google.com/
Marketed as a way of producing your own site hosted on Google
Can be set up and used as a wiki
100 MB storage

http://www.zoho.com/ 10 June 2009 Karen Blakeman www.rba.co.uk

Social bookmarking
Social Bookmarking as a Knowledge Management Strategy, Robert Berkman, The Information Advisor Vol 11 (1), March 2007, Knowledge Management Supplement
http://www.informationadvisor.com/IA_KM_March07.pdf
Web hosted services
Diigo
http://www.diigo.com/
Del.icio.us
http://del.icio.us/
Connotea
http://www.connotea.org/
2Collab (Elsevier)
http://www.2collab.com/

Flickr
http://www.flickr.com/
Owned by Yahoo!
Share photos with selected individuals or make public
Put photos of your library’s or organisation’s events on Flickr
promote your department, information centre, organisation
direct journalists to your ‘album’ when they ask for photos to accompany articles about you
make sure you tag and describe them
organise into sets
decide on copyright and Creative Commons licenses
http://www.flickr.com/photos/ukeig/

Slideshare, authorSTREAM, Slideboom
Share presentations
Include an accompanying commentary
Keep private, share with selected people, or make public
Slideshare
http://www.slideshare.net/
Slideboom
http://www.slideboom.com/
authorSTREAM (can also convert to iPod and video for YouTube)
http://www.authorstream.com/
Embed Slideshare and authorSTREAM in your blog, web site, Facebook profile, start page ……..

Add presentations to your web site, blog, Facebook, LinkedIn 10 June 2009 Karen Blakeman www.rba.co.uk

Slideshare as a source of information 10 June 2009 Karen Blakeman www.rba.co.uk Identify a relevant presentation and Slideshare will try and find similar types of presentation

Videos
For example Vimeo, YouTube
News, ‘how to’ videos, corporate broadcasts, presentations, advertise your services
e.g. Birmingham BestforBusiness http://www.youtube.com/watch?v=XXs1scj9Xx4
Embed videos in your blog, Facebook page, start page, web site etc.

Advertise your services: BestforBusiness Birmingham 10 June 2009 Karen Blakeman www.rba.co.uk http://www.youtube.com/watch?v=XXs1scj9Xx4

Greg Notess – Strange Midpage Results 10 June 2009 Karen Blakeman www.rba.co.uk http://www.youtube.com/watch?v=_yCjzo3bWIg

Podcasts
Podcasts almost becoming commonplace
conference presentations
interviews
news items
Podcasting Hacks: Tips and Tools for Blogging Out Loud (Paperback) by Jack Herrington ISBN 13: 978-0596100667
Podcasting for Dummies by Kreg Steppe, Tee Morris, Chuck Tomasi, and Evo Terra, ISBN 13: 978-0470275573

Facebook
http://www.facebook.com/
Originally set up to enable students of Harvard University to keep in touch
Now available to anyone
Set up your personal profile
Join and create groups, pages
can be open, closed or secret
discussion boards, ‘Wall’, photos, videos, events
Most corporate groups are now private
Library pages, professional groups, local government
Why local government shouldn't be on Facebook Simon Wakeman (some of his arguments apply to all types of organisations)
http://www.simonwakeman.com/2009/02/25/why-local-government-shouldnt-be-on-facebook/

LibraryThing.com 10 June 2009 Karen Blakeman www.rba.co.uk

Start pages
For example
iGoogle
My Yahoo
http://www.pageflakes.com/
http://www.netvibes.com/
Collate data, photos, videos, weather news, calendars, notepads for queries, RSS feeds etc. by adding ‘flakes’ to your page
Can have multiple tabs to generate separate collections
Can keep them private, share with a group of people, or make them public

iGoogle 10 June 2009 Karen Blakeman www.rba.co.uk

My Yahoo! 10 June 2009 Karen Blakeman www.rba.co.uk

UKeiG on Netvibes http://www.netvibes.com/ukeig1 10 June 2009 Karen Blakeman www.rba.co.uk

CABI Alerts - Monitoring Worldwide SWINE FLU Information http://www.netvibes.com/cabialerts 10 June 2009 Karen Blakeman www.rba.co.uk

UKeiG Channels of Communication
Web site - http://www.ukeig.org.uk/
email discussion lists
LIS-UKEIG http://www.jiscmail.ac.uk/lists/lis-UKEIG.html
Intranets Forum http://www.jiscmail.ac.uk/lists/UKEIG-INTRANETS-FORUM.html
Main blog - http://www.ukeig.org.uk/blog/
Web 2 blog – http://ukeig.wordpress.com/
RSS feeds for
events, eLucidate, blogs, flickr, combined feed via Yahoo Pipes
Facebook
http://www.facebook.com/group.php?gid=2442435465 plus event pages
Flickr
http://www.flickr.com/photos/ukeig
Netvibes
http://www.netvibes.com/ukeig1
Twitter
https://twitter.com/ukeig , https://twitter.com/ukeig2009

Risk assessment and mitigation
Privileged user access - who has specialized access to data
Regulatory compliance – is the vendor willing to undergo external audits and security certifications
Data location – does the provider allow for control over the location of data
Data segregation, is encryption available
Recovery – what will happen to data in the case of a disaster; is complete restoration available and how long would it take
Investigative Support – does the vendor have the ability/willingness to investigate inappropriate or illegal activity
Long-term viability - what will happen to data if the company goes out of business; how will data be returned and in what format
Brodkin, Jon. "Gartner: Seven cloud-computing security risks” http://www.infoworld.com/article/08/07/02/Gartner_Seven_cloudcomputing_security_risks_1.html

Which collaborative tools will work for you? 10 June 2009 Karen Blakeman www.rba.co.uk Feedback from participants at a Web 2.0 workshop. The same one day workshop was delivered to three separate groups of people (mostly public sector and academic librarians) over a two week period Day 1 Day 2 Day3 Yes Start pages, tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, LibraryThing, YouTube, blogs, wikis, podcasts, presentation sharing Tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, Google Reader (for RSS), Google maps, presentation sharing, podcasts RSS, wikis, shared calendars, social bookmarks, presentation sharing, sharing screencasts (Camtasia), start pages, Google maps, Twitter Maybe Podcasts, Twitter, YouTube, presentation sharing, social bookmarks, Facebook LibraryThing (for book clubs), Facebook (for short term campaign and discussions), wikis, YouTube Blogs, YouTube, Twitter, LibraryThing, No Social bookmarks, Twitter, YouTube Twitter, Second Life LinkedIn, Facebook, Twitter, YouTube, tag clouds, Flickr “ You cannot be serious!” Twitter, Google Docs/Apps LinkedIn Second Life, Twitter, Facebook

What next?
YOU DO NOT HAVE TO USE Web 2 stuff
It should make life easier and help you do the job more effectively…
… if does not, ditch it!
Play and experiment but..
… You don’t have to try everything
Look at what you already have and see if you can “web 2” it e.g. existing presentations, RSS feeds from blogs, photos you could upload into Flickr

Resources
Wikis: Tools for Information Work and Collaboration. Jan Koblas, Chandos Publishing, ISBN 1-84334-178-6
How to Use Web 2.0 in Your Library, Phil Bradley. May 2007, Facet Publishing, 224pp paperback ISBN: 978-1-85604-607-7
Forrester Report on Enterprise Web 2
destinationCRM.com: Wikis Grow, Podcasts and Social Bookmarking Slow
http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Wikis-Grow,-Podcasts-and-Social-Bookmarking-Slow-51507.as px

To encourage you in your Web 2 endeavours, a short motivational video  10 June 2009 Karen Blakeman www.rba.co.uk Here comes another bubble – Richter Scales http://www.youtube.com/watch?v=I6IQ_FOCE6I

PATLIB 2009 Workshop: Social Collaborative Tools: how to use them to best effect. [Archive]

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PATLIB 2009 Workshop: Social Collaborative Tools: how to use them to best effect. [Archive] — Presentation Transcript

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