• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
PATLIB 2009 Workshop: Social Collaborative Tools: how to use them to best effect. [Archive]
 

PATLIB 2009 Workshop: Social Collaborative Tools: how to use them to best effect. [Archive]

on

  • 3,545 views

Workshop given at PATLIB 2009 on collaborative tools and how to use them to best effect. Held on Wednesday 20th May 2009 in Sofia, Bulgaria ...

Workshop given at PATLIB 2009 on collaborative tools and how to use them to best effect. Held on Wednesday 20th May 2009 in Sofia, Bulgaria

Please note: this presentation is over 2 years old and is an archive copy. It may still be of interest to you should you wish to see how we were using and searching electronic media in the past but please remember that some of the information it contains is now out of date.

Statistics

Views

Total Views
3,545
Views on SlideShare
3,438
Embed Views
107

Actions

Likes
4
Downloads
35
Comments
0

3 Embeds 107

http://www.rba.co.uk 104
http://rba.co.uk 2
http://www.slideshare.net 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

CC Attribution-NonCommercial LicenseCC Attribution-NonCommercial License

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Social Collaborative Tools 10 June 2009 (c) Karen Blakeman 2009

PATLIB 2009 Workshop: Social Collaborative Tools: how to use them to best effect. [Archive] PATLIB 2009 Workshop: Social Collaborative Tools: how to use them to best effect. [Archive] Presentation Transcript

  • Social Collaborative Tools: how to use them to best effect 10 June 2009 Karen Blakeman www.rba.co.uk Photo http://www.flickr.com/photos/podoboq/75568649/ taken by podoboq This presentation is licensed under a Creative Commons Attribution 3.0 License http://www.slideshare.net/karenblakeman Wednesday, 20 th May 2009 Karen Blakeman, UK [email_address] Tag: patlib2009or #patlib2009
  • What do social collaborative tools mean to you? 10 June 2009 Karen Blakeman www.rba.co.uk
  • Social collaborative tools, Web 2.0 & cloud computing for…
    • A different, more efficient way of managing data and working
      • collaborative, social, sharing
      • reusing data
      • mixing data, mashups
    • Cloud computing - Wikipedia, the free encyclopedia
      • http://en.wikipedia.org/wiki/Cloud_computing
    • All sorts of web based applications but….
      • don’t become obsessed with the technologies themselves
      • think about what you want to achieve and look at how you can achieve it
      • experiment!
    • Examples:
      • RSS, blogs, Twitter, wikis, hosted Sharepoint, hosted document management systems, Flickr, Facebook, YouTube, Slideshare, mashups
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Sharing and moving ‘stuff’ around
    • From one application to another, one service to another, one site to another
      • RSS
      • APIs
      • Widgets
      • Gizmos
      • Flakes
      • ‘ Stuff’
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Gartner hype curve 10 June 2009 Karen Blakeman www.rba.co.uk http://www.gartner.com/pages/story.php.id.8795.s.8.jsp
  • RSS in Plain English
    • http://www.commoncraft.com/rss_plain_english
    • or on http://www.youtube.com/watch?v=0klgLsSxGsU
    10 June 2009 Karen Blakeman www.rba.co.uk
  • RSS
    • Stands for Really Simple Syndication, or Rich Site Summary or RDF site summary
    • Also ATOM (Google)
    • Written in XML
      • extensible markup language
    • A means of delivering headlines and alerts
    • A means of adding, transferring or re-publishing content to web pages, blogs, Twitter, Facebook, mashups etc.
    10 June 2009 Karen Blakeman www.rba.co.uk
  • RSS as a source of information
    • What do you need?
    • Use a feed reader to get the most out of the technology
    • Web based readers
      • Google Reader http://www.google.com/reader
      • Bloglines http://www.bloglines.com/
    • Programs on your desktop machine, laptop, Blackberry, mobile
    • RSS reader part of Outlook 2007
    • IE 7/8, Firefox, Thunderbird and Opera users
    • View feeds via a web page or start page e.g. Netvibes, iGoogle
    10 June 2009 Karen Blakeman www.rba.co.uk
  • http://www.google.com/reader 10 June 2009 Karen Blakeman www.rba.co.uk … .like Google Reader
  • Feeds in Outlook 2007 10 June 2009 Karen Blakeman www.rba.co.uk
  • Want to add a feed to your reader? 10 June 2009 Karen Blakeman www.rba.co.uk
  • RSS for publishing or re-distribution
    • RSS feed creation in CMS
    • Feeds automatically generated by blogs, Flickr, Slideshare, YouTube,Twitter, publishers
    • RSS feed writers e.g. FeedForAll.com, RSSPublisher.com
    • Add RSS feeds to your blog, iGoogle, Netvibes, Facebook etc using widgets, gadgets, applications, ‘stuff’
    • Convert RSS feeds to HTML for your web site
      • for example Feedburner
      • http://feedburner.google.com/
    • Combine feeds using
      • for example Yahoo Pipes
      • http://pipes.yahoo.com/pipes/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • http://www.ukeig.org.uk/ 10 June 2009 Karen Blakeman www.rba.co.uk RSS feed from the Blog RSS feed of eLucidate table of contents Combine (mash) feeds using Yahoo Pipes
  • Blogs
    • Short for we b log
    • May not be called a blog
      • What’s New, Current Awareness, News & Announcements
    • Instead of or in addition to a printed, emailed or static web based newsletter; what’s new; alerts
    • Marketing tool inside and outside of the organisation
    • CPD – recording professional development and reflective practice
    • Recording project development, discussions
    • Comments or “suggestions” box
    • Monitor blogs for information and competitor intelligence
    • Alternative publishing medium, small web sites
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Blogs as sources of information
    • Blogs by industry gurus and experts are a good way of keeping up to date with what is happening in a sector
    • Look for the Blogroll of List of Links on a relevant blog
    • Google Blogsearch http://www.google.com/blogsearch
      • use advanced search to search within an individual blog
    • Live Feeds search - http://search.live.com/feeds
    • Blog search engines and directories
      • http://www.technorati.com/
      • http://www.blogpulse.com/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Blogpulse search and trends 10 June 2009 Karen Blakeman www.rba.co.uk Click on the graph to see ‘trends’
  • Blogpulse Trends 10 June 2009 Karen Blakeman www.rba.co.uk Shows how often your search terms occur in postings – can compare up to three searches
  • Setting up your own blog
    • Host on the blogging service’s own server or install on your site
    • Google’s Blogger - free
      • http://www.blogger.com/
      • host on Blogger or publish to your own site, but need to use blogger.com for both
    • Wordpress - free
      • Host on http://www.wordpress.com/
      • Software for loading onto your own site at http://www.wordpress.org/
    • Typepad – priced
      • Host on http://www.typepad.com/
    • WeblogMatrix - Compare them all
      • http://www.weblogmatrix.org
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Blog content
    • Postings can be as short or as long as you like
      • can be short announcements of new services
      • can be lengthy, detailed articles
        • http://www.theoildrum.com/
        • http://ukwebfocus.wordpress.com/
    • Beware of copyright and plagiarism
    • Quote sources and acknowledge other blogs
    • Add value:
      • summarise lengthy articles, sources
      • why might it be relevant or important to your readers
      • include your own opinion or evaluation
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Bling for your blog
    • Phil Bradley, Library and Information Show, NEC Birmingham, April 18 th 2007 – Adding Bling to Your Blog!
    • Gadgets, widgets, page elements etc. that you can add to your blog
      • RSS to email
      • RSS to PDF
      • Calendars
      • Photos from Flickr, Picasa
      • Embed Youtube videos
      • Embed Slideshare, authorSTREAM presentations
      • RSS feeds from other blogs and sites
      • Twitter feeds
      • Tag clouds
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Blogging librarians
    • UK Library Blogs
      • http://uklibraryblogs.pbwiki.com/
    • Blogorama in Internet Resources Newsletter:
      • http://www.hw.ac.uk/libwww/irn/
    • LIS-Bloggers email discussion list
      • http://www.jiscmail.ac.uk/lists/LIS-BLOGGERS.html
    • British Librarian Bloggers | Google Groups
      • http://groups.google.com/group/britlibblogs
    10 June 2009 Karen Blakeman www.rba.co.uk
  • 10 June 2009 Karen Blakeman www.rba.co.uk
  • Twitter
    • http://www.twitter.com/
    • ‘ Microblogging’
    • SMS/instant messaging with bells and whistles
      • ‘ tweets’ 140 characters only
      • what are you doing, what has your attention?
      • send first 140 characters of your blog postings to Twitter using Twitterfeed.com
      • ‘ follow’ friends
    • Use Twitter to update your Facebook profile
    • Incorporate your Twitterstream into your web site, blog using RSS
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Twitter in Business
    • 50 Ideas on Using Twitter for Business chrisbrogan.com
      • http://www.chrisbrogan.com/50-ideas-on-using-twitter-for-business/
    • How Companies Use Twitter to Bolster Their Brands - BusinessWeek
      • http://www.businessweek.com/technology/content/sep2008/tc2008095_320491.htm
    • Ten ways to make more of Twitter - Times Online
      • http://technology.timesonline.co.uk/tol/news/tech_and_web/article6099159.ece#cid=OTC-RSS&attr=1063742
    • Reputation monitoring and management
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Twitter
    • What are people saying about you?
      • Oh dear!
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Who is on Twitter? 10 June 2009 Karen Blakeman www.rba.co.uk
  • Twitter at conferences
    • “ Blogging conferences is soooooo 20 th century!”
      • twitterers/tweeters abound at conferences
      • The INSOURCE Conference Twitter Experiment http://www.rba.co.uk/wordpress/2008/02/11/the-insource-conference-twitter-experiment/
      • delegates, conference chairs, moderators can all comment on and monitor the proceedings
      • use hashtags e.g. #onlineinfo2008 in your tweets
      • use Twemes
      • use http://search.twitter.com/ to follow fellow conference twitterers
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Searching Twitter and Tweets
    • Searching public tweets
      • http://search.twitter.com/
      • http://www.twitterfall.com/
    • Searching tags and hashtags e.g. #onlineinfo2008
      • http://www.hashtags.org/ - nor always reliable
      • http://www.twemes.com/ - delayed reporting on tweets but includes tagged Flickr photos and del.icio.us bookmarks
    • Phil Bradley's weblog: Twitter Search - 20 alternative search engines
      • http://philbradley.typepad.com/phil_bradleys_weblog/2009/03/twitter-search-20-alternative-search-engines.html
    10 June 2009 Karen Blakeman www.rba.co.uk
  • My Twitterstream 10 June 2009 Karen Blakeman www.rba.co.uk
  • Tweetdeck – PC based http://www.tweetdeck.com/ 10 June 2009 Karen Blakeman www.rba.co.uk
  • Loudtwitter
    • http://www.loudtwitter.com/
    • send tweets to your blog using LoudTwitter
      • generates a chronological list of your tweets by day
      • easier to read as a record of the event
      • only records your tweets, not your followers
      • http://karenblakeman.livejournal.com/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Yammer
    • http://www.yammer.com/
    • Corporate version of Twitter
    • Hosted on Yammer’s site
    • I’m Yammering away…
      • http://robwood.wordpress.com/2009/04/16/im-yammering-away/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Wikis
    • wiki-wiki – Hawaiian meaning quick
    • First wiki was the WikiWikiWeb, Ward Cunningham 1995
    • A collaborative web application that allows users to easily add and edit content
    • Can be used for
      • developing documentation, course content
      • project management
      • developing a conference programme and proceedings
      • Helpdesk tool
    • History keeps a record of the changes and different versions of the documents
    • Many have blog like discussion areas and RSS feeds
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Wikipedia 10 June 2009 Karen Blakeman www.rba.co.uk Option to edit the page
  • Wikipedia (2) 10 June 2009 Karen Blakeman www.rba.co.uk No edit option
  • Wikis for collaborating on documents
    • Single centrally located copy instead of multiple copies circulating via email all with different edits
    • Version control
    • Collaborators do not have to be running the same software or same version
    • Can see the “time line” or history of edits
      • who has edited what and when
      • useful in compliance situations
    • Some wikis allow for comments and discussion on edits
    • But have to be online to work on the document
    10 June 2009 Karen Blakeman www.rba.co.uk
  • What are wikis used for in real life?
    • UKeiG Web 2.0 blog – Wiki category
      • http://ukeig.wordpress.com/category/wikis/
    • Wikis that work in the real world
      • http://tinyurl.com/a32rnf
    • Wikis for training materials and conference organising
      • http://swashford.wordpress.com/2008/01/11/wiki-wonders/
    • Wikis for compiling subject guides
      • http://meredith.wolfwater.com/wordpress/index.php/2008/01/09/we-have-wiki/
    • A free surgical encyclopaedia for surgeons and their patients
      • http://wikisurgery.com/
    • Using a Wiki for an Intranet - Janssen-Cilag, switched from a static HTML site to using a wiki.
      • http://www.fastforwardblog.com/2007/09/18/enterprise-wiki-increases-collaboration-and-connections-at-janssen-cilag/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Helpdesk tool
    • “ We are experimenting with a small scale wiki tool to help us with internal communication within a large Learner Support team. In an effort to cut down on e-mails and go some way towards 'centralising' and organising (mostly short term) information needed to serve students across a range of service points. The wiki is updated daily/hourly/as required with any information thought important to the team. We would be very interested to see if anyone is doing something similar and to hear what kind of results you are having” Paula Fitzpatrick Learner Support Team University of Northumbria
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Experimenting with wikis
    • May already have wiki options on your system
      • Blackboard, Moodle, SharePoint
      • feedback on Sharepoint wiki – robust but basic
    • Not always straightforward to install on your own system
      • use third party “wiki farms” to start with
      • http://en.wikipedia.org/wiki/List_of_wiki_farms
      • some wiki farms make your wikis completely open, that is viewable and editable by anyone
    • Compare wikis at http://www.wikimatrix.org/
    • Don’t call it a wiki!
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Experimenting with wikis
    • Some wiki farms to try:
      • Peanut Butter Wiki now renamed PBWorks http://pbworks.com/
      • Wikispaces http://www.wikispaces.com/
      • Seedwiki http://www.seedwiki.com/
      • Wet Paint http://www.wetpaint.com/
    • Also try
      • Google Docs http://docs.google.com/
      • Google Sites http://sites.google.com/
      • Zoho http://www.zoho.com/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Google Docs & Spreadsheets
    • http://docs.google.com/
      • need a Google account
      • text documents (Word, Open Office, Star Office)
      • spreadsheets, presentations
    • Can upload existing documents and will keep most of the formatting (wikis usually removes formatting)
    • Invite others to share your documents
    • Edit documents online with whomever you choose
    • Has a similar version/history record as wikis
    • “ Google Docs suffers privacy glitch “
      • http://news.cnet.com/google-docs-suffers-privacy-glitch/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Google Sites http://sites.google.com/
    • Marketed as a way of producing your own site hosted on Google
    • Can be set up and used as a wiki
    • 100 MB storage
    10 June 2009 Karen Blakeman www.rba.co.uk
  • http://www.zoho.com/ 10 June 2009 Karen Blakeman www.rba.co.uk
  • Social bookmarking
    • Social Bookmarking as a Knowledge Management Strategy, Robert Berkman, The Information Advisor Vol 11 (1), March 2007, Knowledge Management Supplement
      • http://www.informationadvisor.com/IA_KM_March07.pdf
    • Web hosted services
    • Diigo
      • http://www.diigo.com/
    • Del.icio.us
      • http://del.icio.us/
    • Connotea
      • http://www.connotea.org/
    • 2Collab (Elsevier)
      • http://www.2collab.com/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Flickr
    • http://www.flickr.com/
    • Owned by Yahoo!
    • Share photos with selected individuals or make public
    • Put photos of your library’s or organisation’s events on Flickr
      • promote your department, information centre, organisation
      • direct journalists to your ‘album’ when they ask for photos to accompany articles about you
      • make sure you tag and describe them
      • organise into sets
      • decide on copyright and Creative Commons licenses
    • http://www.flickr.com/photos/ukeig/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • 10 June 2009 Karen Blakeman www.rba.co.uk
  • Slideshare, authorSTREAM, Slideboom
    • Share presentations
    • Include an accompanying commentary
    • Keep private, share with selected people, or make public
    • Slideshare
      • http://www.slideshare.net/
    • Slideboom
      • http://www.slideboom.com/
    • authorSTREAM (can also convert to iPod and video for YouTube)
      • http://www.authorstream.com/
    • Embed Slideshare and authorSTREAM in your blog, web site, Facebook profile, start page ……..
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Add presentations to your web site, blog, Facebook, LinkedIn 10 June 2009 Karen Blakeman www.rba.co.uk
  • Slideshare as a source of information 10 June 2009 Karen Blakeman www.rba.co.uk Identify a relevant presentation and Slideshare will try and find similar types of presentation
  • Videos
    • For example Vimeo, YouTube
    • News, ‘how to’ videos, corporate broadcasts, presentations, advertise your services
      • e.g. Birmingham BestforBusiness http://www.youtube.com/watch?v=XXs1scj9Xx4
    • Embed videos in your blog, Facebook page, start page, web site etc.
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Advertise your services: BestforBusiness Birmingham 10 June 2009 Karen Blakeman www.rba.co.uk http://www.youtube.com/watch?v=XXs1scj9Xx4
  • Greg Notess – Strange Midpage Results 10 June 2009 Karen Blakeman www.rba.co.uk http://www.youtube.com/watch?v=_yCjzo3bWIg
  • Podcasts
    • Podcasts almost becoming commonplace
      • conference presentations
      • interviews
      • news items
    • Podcasting Hacks: Tips and Tools for Blogging Out Loud (Paperback) by Jack Herrington ISBN 13: 978-0596100667
    • Podcasting for Dummies by Kreg Steppe, Tee Morris, Chuck Tomasi, and Evo Terra, ISBN 13: 978-0470275573
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Facebook
    • http://www.facebook.com/
    • Originally set up to enable students of Harvard University to keep in touch
    • Now available to anyone
    • Set up your personal profile
    • Join and create groups, pages
      • can be open, closed or secret
      • discussion boards, ‘Wall’, photos, videos, events
    • Most corporate groups are now private
    • Library pages, professional groups, local government
    • Why local government shouldn't be on Facebook Simon Wakeman (some of his arguments apply to all types of organisations)
      • http://www.simonwakeman.com/2009/02/25/why-local-government-shouldnt-be-on-facebook/
    10 June 2009 Karen Blakeman www.rba.co.uk
  • LibraryThing.com 10 June 2009 Karen Blakeman www.rba.co.uk
  • Start pages
    • For example
      • iGoogle
      • My Yahoo
      • http://www.pageflakes.com/
      • http://www.netvibes.com/
    • Collate data, photos, videos, weather news, calendars, notepads for queries, RSS feeds etc. by adding ‘flakes’ to your page
    • Can have multiple tabs to generate separate collections
    • Can keep them private, share with a group of people, or make them public
    10 June 2009 Karen Blakeman www.rba.co.uk
  • iGoogle 10 June 2009 Karen Blakeman www.rba.co.uk
  • My Yahoo! 10 June 2009 Karen Blakeman www.rba.co.uk
  • UKeiG on Netvibes http://www.netvibes.com/ukeig1 10 June 2009 Karen Blakeman www.rba.co.uk
  • CABI Alerts - Monitoring Worldwide SWINE FLU Information http://www.netvibes.com/cabialerts 10 June 2009 Karen Blakeman www.rba.co.uk
  • UKeiG Channels of Communication
    • Web site - http://www.ukeig.org.uk/
    • email discussion lists
      • LIS-UKEIG http://www.jiscmail.ac.uk/lists/lis-UKEIG.html
      • Intranets Forum http://www.jiscmail.ac.uk/lists/UKEIG-INTRANETS-FORUM.html
    • Main blog - http://www.ukeig.org.uk/blog/
    • Web 2 blog – http://ukeig.wordpress.com/
    • RSS feeds for
      • events, eLucidate, blogs, flickr, combined feed via Yahoo Pipes
    • Facebook
      • http://www.facebook.com/group.php?gid=2442435465 plus event pages
    • Flickr
      • http://www.flickr.com/photos/ukeig
    • Netvibes
      • http://www.netvibes.com/ukeig1
    • Twitter
      • https://twitter.com/ukeig , https://twitter.com/ukeig2009
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Risk assessment and mitigation
    • Privileged user access - who has specialized access to data
    • Regulatory compliance – is the vendor willing to undergo external audits and security certifications
    • Data location – does the provider allow for control over the location of data
    • Data segregation, is encryption available
    • Recovery – what will happen to data in the case of a disaster; is complete restoration available and how long would it take
    • Investigative Support – does the vendor have the ability/willingness to investigate inappropriate or illegal activity
    • Long-term viability - what will happen to data if the company goes out of business; how will data be returned and in what format
    • Brodkin, Jon. "Gartner: Seven cloud-computing security risks” http://www.infoworld.com/article/08/07/02/Gartner_Seven_cloudcomputing_security_risks_1.html
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Which collaborative tools will work for you? 10 June 2009 Karen Blakeman www.rba.co.uk Feedback from participants at a Web 2.0 workshop. The same one day workshop was delivered to three separate groups of people (mostly public sector and academic librarians) over a two week period Day 1 Day 2 Day3 Yes Start pages, tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, LibraryThing, YouTube, blogs, wikis, podcasts, presentation sharing Tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, Google Reader (for RSS), Google maps, presentation sharing, podcasts RSS, wikis, shared calendars, social bookmarks, presentation sharing, sharing screencasts (Camtasia), start pages, Google maps, Twitter Maybe Podcasts, Twitter, YouTube, presentation sharing, social bookmarks, Facebook LibraryThing (for book clubs), Facebook (for short term campaign and discussions), wikis, YouTube Blogs, YouTube, Twitter, LibraryThing, No Social bookmarks, Twitter, YouTube Twitter, Second Life LinkedIn, Facebook, Twitter, YouTube, tag clouds, Flickr “ You cannot be serious!” Twitter, Google Docs/Apps LinkedIn Second Life, Twitter, Facebook
  • What next?
    • YOU DO NOT HAVE TO USE Web 2 stuff
    • It should make life easier and help you do the job more effectively…
    • … if does not, ditch it!
    • Play and experiment but..
    • … You don’t have to try everything
    • Look at what you already have and see if you can “web 2” it e.g. existing presentations, RSS feeds from blogs, photos you could upload into Flickr
    10 June 2009 Karen Blakeman www.rba.co.uk
  • Resources
    • Wikis: Tools for Information Work and Collaboration. Jan Koblas, Chandos Publishing, ISBN 1-84334-178-6
    • How to Use Web 2.0 in Your Library, Phil Bradley. May 2007, Facet Publishing, 224pp paperback ISBN: 978-1-85604-607-7
    • Forrester Report on Enterprise Web 2
      • destinationCRM.com: Wikis Grow, Podcasts and Social Bookmarking Slow
      • http://www.destinationcrm.com/Articles/CRM-News/Daily-News/Wikis-Grow,-Podcasts-and-Social-Bookmarking-Slow-51507.as px
    10 June 2009 Karen Blakeman www.rba.co.uk
  • To encourage you in your Web 2 endeavours, a short motivational video  10 June 2009 Karen Blakeman www.rba.co.uk Here comes another bubble – Richter Scales http://www.youtube.com/watch?v=I6IQ_FOCE6I