PATLIB2009: building on best practices 10 June 2009 Karen Blakeman www.rba.co.uk Photo http://www.flickr.com/photos/podoboq/75568649/ taken by podoboq This presentation is licensed under a Creative Commons Attribution 3.0 License http://www.slideshare.net/karenblakeman Social collaborative tools Thursday, 21 st May 2009 Karen Blakeman, UK [email_address]

What do social collaborative tools mean to you? 10 June 2009 Karen Blakeman www.rba.co.uk

Or are they about.. Sharing knowledge with colleagues Keeping up to date with new developments A more efficient way of collaborating on articles, documents, policies, contracts, conference programmes, training materials A quick and easy way of providing information to your users and clients through different platforms, applications and devices Establishing new contacts Reputation monitoring – what are people saying about your organisation, its services, its products? Marketing and promoting your organisation’s and your own skills and expertise 10 June 2009 Karen Blakeman www.rba.co.uk

Sharing knowledge with colleagues

Keeping up to date with new developments

A more efficient way of collaborating on articles, documents, policies, contracts, conference programmes, training materials

A quick and easy way of providing information to your users and clients through different platforms, applications and devices

Establishing new contacts

Reputation monitoring – what are people saying about your organisation, its services, its products?

Marketing and promoting your organisation’s and your own skills and expertise

Collaborative tools are nothing new Social collaborative tools or Web 2.0 or cloud computing, or social media Before the term Web 2.0 was invented we were already collaborating and sharing web based forums, email discussion, discussion boards for sharing information and expertise meetings and conferences newsletters the telephone! The new tools have increased the options available to us and enable us to re-use and combine information in different ways 10 June 2009 Karen Blakeman www.rba.co.uk

Social collaborative tools or Web 2.0 or cloud computing, or social media

Before the term Web 2.0 was invented we were already collaborating and sharing

web based forums, email discussion, discussion boards for sharing information and expertise

meetings and conferences

newsletters

the telephone!

The new tools have increased the options available to us and enable us to re-use and combine information in different ways

They are also about… Sharing and move “stuff” around put the latest news and headlines on your web site, blog, twitterstream share your presentations, videos, photos and make them more “visible” automatically re-use information and automatically transfer it from one application to another, one service to another, for example via RSS feeds web site Twitter Facebook Netvibes iGoogle Blog 10 June 2009 Karen Blakeman www.rba.co.uk

Sharing and move “stuff” around

put the latest news and headlines on your web site, blog, twitterstream

share your presentations, videos, photos and make them more “visible”

automatically re-use information and automatically transfer it from one application to another, one service to another, for example via RSS feeds

web site

Twitter

Facebook

Netvibes

iGoogle

Blog

http://www.ukeig.org.uk/ 10 June 2009 Karen Blakeman www.rba.co.uk RSS feed from the Blog RSS feed of eLucidate table of contents Combine mashup feeds using Yahoo Pipes

Make your presentations more visible http://www.rba.co.uk/ 10 June 2009 Karen Blakeman www.rba.co.uk

Videos For example Vimeo, YouTube News, ‘how to’ videos, corporate broadcasts, presentations, advertise your services e.g. Birmingham BestforBusiness http://www.youtube.com/watch?v=XXs1scj9Xx4 Embed videos in your blog, Facebook page, start page, web site etc. 10 June 2009 Karen Blakeman www.rba.co.uk

For example Vimeo, YouTube

News, ‘how to’ videos, corporate broadcasts, presentations, advertise your services

e.g. Birmingham BestforBusiness http://www.youtube.com/watch?v=XXs1scj9Xx4

Embed videos in your blog, Facebook page, start page, web site etc.

Set up a start page pulling your services & content together http://www.netvibes.com/ukeig1 10 June 2009 Karen Blakeman www.rba.co.uk

CABI Alerts - Monitoring Worldwide SWINE FLU Information http://www.netvibes.com/cabialerts 10 June 2009 Karen Blakeman www.rba.co.uk

Personalise your browser start page with iGoogle 10 June 2009 Karen Blakeman www.rba.co.uk

Blogs May not be called a blog What’s New, Current Awareness, News & Announcements Instead of or in addition to a printed, emailed or static web based newsletter what’s new, alerts CPD – recording professional development and reflective practice ( can keep them private) Recording project development and discussions Alternative publishing medium, small web sites Blogs as sources of information Blogs as part of competitor and reputation monitoring what are people saying about you or your competitors 10 June 2009 Karen Blakeman www.rba.co.uk

May not be called a blog

What’s New, Current Awareness, News & Announcements

Instead of or in addition to a printed, emailed or static web based newsletter

what’s new, alerts

CPD – recording professional development and reflective practice ( can keep them private)

Recording project development and discussions

Alternative publishing medium, small web sites

Blogs as sources of information

Blogs as part of competitor and reputation monitoring

what are people saying about you or your competitors

Tools for collaborating on documents Single locally stored copy instead of multiple email copies Version control For example Google Docs (beware privacy issues), wikis collaborators do not have to be running the same software or same version of the software can see the “time line” or history of edits, who has edited what and when useful in compliance situations Wikis that work in the real world http://tinyurl.com/a32rnf Using a Wiki for an Intranet - Janssen-Cilag http://www.fastforwardblog.com/2007/09/18/enterprise-wiki-increases-collaboration-and-connections-at-janssen-cilag/ Wikis for compiling subject guides http://meredith.wolfwater.com/wordpress/index.php/2008/01/09/we-have-wiki/ 10 June 2009 Karen Blakeman www.rba.co.uk

Single locally stored copy instead of multiple email copies

Version control

For example Google Docs (beware privacy issues), wikis

collaborators do not have to be running the same software or same version of the software

can see the “time line” or history of edits, who has edited what and when

useful in compliance situations

Wikis that work in the real world http://tinyurl.com/a32rnf

Using a Wiki for an Intranet - Janssen-Cilag

http://www.fastforwardblog.com/2007/09/18/enterprise-wiki-increases-collaboration-and-connections-at-janssen-cilag/

Wikis for compiling subject guides

http://meredith.wolfwater.com/wordpress/index.php/2008/01/09/we-have-wiki/

Twitter http://www.twitter.com/ Instant messaging and SMS on the web but one to many Microblogging – postings are called ‘tweets’ and 140 characters long Develop and expand your personal and organisation’s networks Monitor conferences, what people are saying about companies, products, services http://search.twitter.com/ 10 June 2009 Karen Blakeman www.rba.co.uk

http://www.twitter.com/

Instant messaging and SMS on the web but one to many

Microblogging – postings are called ‘tweets’ and 140 characters long

Develop and expand your personal and organisation’s networks

Monitor conferences, what people are saying about companies, products, services

http://search.twitter.com/

Yammer http://www.yammer.com/ Corporate version of Twitter Hosted on Yammer’s site I’m Yammering away… http://robwood.wordpress.com/2009/04/16/im-yammering-away/ 10 June 2009 Karen Blakeman www.rba.co.uk

http://www.yammer.com/

Corporate version of Twitter

Hosted on Yammer’s site

I’m Yammering away…

http://robwood.wordpress.com/2009/04/16/im-yammering-away/

Which collaborative tools will work for you? 10 June 2009 Karen Blakeman www.rba.co.uk Feedback from participants at a Web 2.0 workshop. The same one day workshop was delivered to three separate groups of people (mostly public sector and academic librarians) over a two week period Day 1 Day 2 Day3 Yes Start pages, tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, LibraryThing, YouTube, blogs, wikis, podcasts, presentation sharing Tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, Google Reader (for RSS), Google maps, presentation sharing, podcasts RSS, wikis, shared calendars, social bookmarks, presentation sharing, sharing screencasts (Camtasia), start pages, Google maps, Twitter Maybe Podcasts, Twitter, YouTube, presentation sharing, social bookmarks, Facebook LibraryThing (for book clubs), Facebook (for short term campaign and discussions), wikis, YouTube Blogs, YouTube, Twitter, LibraryThing, No Social bookmarks, Twitter, YouTube Twitter, Second Life LinkedIn, Facebook, Twitter, YouTube, tag clouds, Flickr “ You cannot be serious!” Twitter, Google Docs/Apps LinkedIn Second Life, Twitter, Facebook

Which collaborative tools work for you? 10 June 2009 Karen Blakeman www.rba.co.uk Day 1 Day 2 Day3 Yes Start pages, tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, LibraryThing, YouTube, blogs, wikis, podcasts, presentation sharing Tag clouds e.g. Wordle for analysing documents, Twitter, Flickr, Google Reader (for RSS), Google maps, presentation sharing, podcasts RSS, wikis, shared calendars, social bookmarks, presentation sharing, sharing screencasts (Camtasia), start pages, Google maps, Twitter Maybe Podcasts, Twitter, YouTube, presentation sharing, social bookmarks, Facebook LibraryThing (for book clubs), Facebook (for short term campaign and discussions), wikis, YouTube Blogs, YouTube, Twitter, LibraryThing, No Social bookmarks, Twitter, YouTube Twitter, Second Life LinkedIn, Facebook, Twitter, YouTube, tag clouds, Flickr “ You cannot be serious!” Twitter, Google Docs/Apps LinkedIn Second Life, Twitter, Facebook

Can anything go wrong? Of course it can! Carry out a risk assessment – what would the consequences be if… Brodkin, Jon. "Gartner: Seven cloud-computing security risks” http://www.infoworld.com/article/08/07/02/Gartner_Seven_cloudcomputing_security_risks_1.html It can be risky but …. 10 June 2009 Karen Blakeman www.rba.co.uk

Of course it can!

Carry out a risk assessment – what would the consequences be if…

Brodkin, Jon. "Gartner: Seven cloud-computing security risks” http://www.infoworld.com/article/08/07/02/Gartner_Seven_cloudcomputing_security_risks_1.html

It can be risky but ….

… they work and can be exciting! 10 June 2009 Karen Blakeman www.rba.co.uk