Internal employee relations


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Internal employee relations

  1. 1. INTERNAL EMPLOYEE RELATIONS Presentation by M.S.S.Varadan Om Consultants (India) Pvt. Ltd.
  2. 2. Internal Employee RelationsFostering Effective Workplace Communication• What is good communication? It is providing the right kind of information and delivering the right message to your employees clearly and in the appropriate manner. Good communication is also about encouraging – and having adequate mechanisms in place to allow – employees to deliver information to management. RMBA session 16/5/062C O N SU N L O C K IN G U L T A N T S P EO P L E P O T E N T I A L
  3. 3. Types of information for sharing withemployees • Vision, Mission and Goals • Business Results • Triumphs and Disappointments • Organizational and Business Changes RMBA session 16/5/063C O N SU N L O C K IN G U L T A N T S P EO P L E P O T E N T I A L
  4. 4. Best methods of communicating toemployees• The best method of communicating important information is in person• In small groups or if practical, to all employees at once• Hold quarterly employee meetings at which the president reports on business results and new development in other businesses RMBA session 16/5/064C O N S U N L O C K IN G U L T A N T S P EO P L E P O T E N T I A L
  5. 5. Best methods of communicating toemployees• For employees at remote locations, regular visits from senior staff members will decrease their sense of being isolated from the company as a whole• Letters from the company’s president, to the employee’s home• Newsletters are easy to inform, reinforce company culture, announce company contests, and celebrate birthdays, new births, or service milestones• E-mail is a convenient way RMBA session 16/5/065C O N SU N L O C K IN G U L T A N T S P EO P L E P O T E N T I A L
  6. 6. Methods to get information fromemployees• Employees to ask questions in meetings• Employee focus groups and surveys• Procedure for employees to express grievances• Establish a suggestion box• Confidential voice mail boxes• Walk around informally and talk to people RMBA session 16/5/066C O N SU N L O C K IN G U L T A N T S P EO P L E P O T E N T I A L
  7. 7. Poor Communication• Managing by e-mail only• Lack of clarity• Poor listening skills• Failure to give consistent feedback• No tact and empathy• Too busy to find time for people management RMBA session 16/5/067C O N SU N L O C K IN G U L T A N T S P EO P L E P O T E N T I A L