Cross cultural business communication in UN

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Cross cultural business communication in UN

  1. 2. Presented By: Kamran Arshad Imran Khan Hafiz Mubasshir Faheem Ullah Khubaib Raza Cross-Cultural Communication in UNITED NATIONS
  2. 3. Overview <ul><li>The Communication Model </li></ul><ul><li>Better Communication Model </li></ul><ul><li>What is Culture? </li></ul><ul><li>Features of good Cross-cultural communicators </li></ul><ul><li>High-context Cultures </li></ul><ul><li>Low-context Cultures </li></ul><ul><li>Cultural Scenarios </li></ul><ul><li>UN practices in Pakistan </li></ul><ul><li>Culture of Pakistan </li></ul>
  3. 4. The Communications Model Channel Sender Message Audience Feedback
  4. 5. A Better Communications Model Context Channel Sender Message Audience Feedback
  5. 6. What is culture? <ul><li>Provides patterns of acceptable behavior & beliefs. </li></ul><ul><li>May be based on…. </li></ul><ul><ul><li>Nationality </li></ul></ul><ul><ul><li>Race and Religion </li></ul></ul><ul><ul><li>Historical Roots </li></ul></ul><ul><ul><li>… All of the Above </li></ul></ul>
  6. 7. Good Intercultural Communicator <ul><li>Aware values & behaviors not always “right.” </li></ul><ul><li>Flexible & open to change. </li></ul>
  7. 8. Good Intercultural Communicator <ul><li>Sensitive to verbal & nonverbal behavior. </li></ul><ul><li>Aware of values, beliefs, practices of other cultures. </li></ul><ul><li>Sensitive to differences within cultures. </li></ul>
  8. 9. High Context Cultures <ul><li>Infer information from message context , rather than from content . </li></ul><ul><li>Prefer indirectness, politeness & ambiguity. </li></ul><ul><li>Convey little information explicitly. </li></ul><ul><li>Rely heavily on nonverbal signs. </li></ul><ul><li>Examples are; </li></ul><ul><li>Asian </li></ul><ul><li>Latin American </li></ul><ul><li>Middle Eastern </li></ul>
  9. 10. Low-Context Cultures <ul><li>Rely more on content </li></ul><ul><li>rather than on context . </li></ul><ul><li>Explicitly spell out information. </li></ul><ul><li>Value directness. </li></ul><ul><li>See indirectness as manipulative. </li></ul><ul><li>Value written word more than oral statements. </li></ul><ul><li>Examples are; </li></ul><ul><li>European </li></ul><ul><li>Scandinavian </li></ul><ul><li>North American </li></ul>

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