Edge Initiative Benchmarks


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Krista Robinson of the Stratford Public Library and Perth County Information Network presented on what the Edge Initiative is and the Edge Benchmarks for Technology. She also reported on how SPL is using the benchmarks to move forward with their tech priorities in 2014.
Presented at Keeping Up With Library Technology (KULT) November 1, 2013 at Hamilton Public Library.

Published in: Technology, Education
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Edge Initiative Benchmarks

  2. 2. WHAT IS THE EDGE INITIATIVE? Edge is a management and leadership tool that helps library leaders: • Assess current public access technology and how it’s used • Identify ways to strengthen or enhance public technology • Engage with key leaders about the value of the public The Toolkit provides: • Benchmark Assessment Tool • A resource guide • Case studies • Reporting and presentation tools • Training
  3. 3. WHY USE EDGE?
  4. 4. THE EDGE BENCHMARKS Community Value (Benchmarks 1-3) specific programs, services and supports that enable people to get value from their use of technology. Engaging the Community & Decision Makers (Benchmarks 4-6) external practices that connect the library to the community. Organizational Management (Benchmarks 7-11) internal management and infrastructure.
  5. 5. THE EDGE BENCHMARKS Community Value - Libraries provide programs and services that enable people to get value from their use of technology. Benchmark 1: Libraries provide assistance and training with the goal of increasing the level of digital literacy in the community Benchmark 2: Libraries provide access to relevant digital content and enable community members to create their own digital content Benchmark 3: Libraries provide technology resources to help patrons meet important needs related to personal goals and community priorities
  6. 6. THE EDGE BENCHMARKS Engaging the Community & Decision Makers - Libraries are a valuable community resource and a strategic partner in helping people and communities improve their quality of life. Benchmark 4: Libraries make strategic decisions based on community priorities for digital inclusion and innovation Benchmark 5: Libraries build strategic relationships with community partners to maximize public access technology resources and services provided to the community Benchmark 6: Libraries support continuous improvement in public access technology services by sharing expertise & best practices with other digital inclusion organizations
  7. 7. THE EDGE BENCHMARKS Organizational Management - Libraries manage resources so that members of the community who need or want access can get it regardless of ability, skill, personal technology, or available time. Benchmark 7: Libraries integrate public access technology into planning and policies Benchmark 8: Libraries have sufficient staff with technology expertise to help patrons achieve their goals Benchmark 9: Libraries have sufficient devices and bandwidth to accommodate user demand Benchmark 10: Libraries manage their technology resources to maximize quality Benchmark 11: Libraries ensure participation in digital technology for people with disabilities
  8. 8. HOW THE BENCHMARKS WORK • Create an online profile • Work through an assessment workbook online (available in print) (2-3 hours of time) • View the results and reports generated according to your assessment • View Recommendations • Action Plan • Peer Comparisons
  9. 9. EDGE TIMELINES • Soft launch in 2013 – testing at 7 libraries • Full launch for Edge in January 2014 … in the US only. BUT…. • Canadian libraries are interested! • Edge is hoping to create a small advisory group in late 2013 to figure out how to bring the full set of Edge tools to Canada.
  10. 10. HOW SPL IS USING EDGE • Added Edge to our Strategic Plan • Objective 1.7 By the end of 2014, become complaint with the Edge Benchmarks for libraries, free digital services. • Analysis based on benchmarks • Reviewed benchmarks & looked to see how we measured up • Created recommendations for moving forward
  11. 11. HOW SPL IS USING EDGE Doing Well 1.1: The library has curriculum for and provides regularly scheduled digital literacy training. 1.2: The library provides individual assistance for digital literacy at all outlets. 2.2: The Library monitors its service delivery of online content 2.3: The Library provides access to information resources through its website 3.3: The library supports use of public technology for patrons pursuing educational opportunities. 4.4: The library evaluates its technology programs and services. 6.1: The library participates in a community of practice and shares public access technology knowledge, resources, and other tools 7.1: The library maintains technology and patron data management policies. 8.1: The library provides staff with work time to engage in technology-related learning activities 9.2: The library meets or exceeds the minimum bandwidth capacity necessary to support public user demand 9.3: The library assures adequate time for patrons to complete tasks. 10.2: The library minimizes out-of-service devices.
  12. 12. HOW SPL IS USING EDGE Areas of focus for next year 7.1: The library maintains technology and patron data management policies. 8.2: Library staff assigned to assist patrons are responsible for maintaining technology competencies. 8.3: Staff assigned to assist patrons are able to answer patrons' technology questions. 9.1: Increase the number of device hours for our public. 9.4: The library provides peripheral equipment that enables patrons to complete tasks.
  13. 13. EDGE TIPS • Be honest and realistic • Don’t let it discourage you – especially small libraries! • Take your time and do it right • Set priorities • Start small – pick one and see it through • Remember - it is not a competition
  14. 14. FIND OUT MORE ON THE EDGE INITIATIVE www.libraryedge.org www.facebook.com/LibraryEdge twitter.com/LibraryEdge Attend a free webinar Recent topics: • Edge in small libraries • Staff technology skills • End of November Assistive Devices