Original Software User story - Target group

Target Group Limited Date 17 th September 2009 © Target Group Ltd 2009 Ala’a Shouaib MPhil, BSc, MBCS, CITP Group Testing Manager Target Group Limited Total Quality Management with Original Software

Introduction
Target Group Overview
Target Challenges and objectives
The Solutions
The vision

Target Group Overview 13 th May 2008 © Target Group Ltd 2008

Target Group
Experts in lending, broking and general insurance systems, managed services and business process outsourcing
Two divisions
Software & services
Loan & mortgage outsourced servicing
Financially sound for 30 years
Experienced, ambitious management team
300 staff in UK, Europe, Australia and New Zealand
Headquarters in Cardiff

Group Structure Sales & Marketing Business Consultancy & Implementation Development & Technical Consultancy Management & Admin Financial Solutions General Insurance Broker Services Business Process Outsource Business Process Outsource Broker Services
Target Loan Servicing
End to End Loan lifecycle outsourced services
Trial & Learn – start-up proof of concept services
People, process and technology
Financial Solutions
Target Financial Solutions
End to End Loan Management
Proven and Robust Solutions
Best of Breed Solution Components
General Insurance
Target Harlosh
Multi market
- General
- Reinsurance
- Healthcare
- Life
- Bancassurance
Target Bluechip
Full Application Support
Intermediary Market
Product Sourcing

Target Group clients

The Challenge
Supporting Target product
Complex environment
Variety of business solutions
Test all products -comprehensive business solution
Testing infrastructure
Where we were and the testing process
(some point on environments)
limitations of legacy tools
UAT phase – took too long to complete

Mission Statement “ To continually improve the overall quality and reliability of Target’s software, to minimise the risk of failure, maximise efficiency and to maintain and enhance the Target Group Ltd image of high quality and standard.”

Test Strategy
Create an independent testing environment though the establishment of the Target “TestLab”
Introduce Test Automation via the use of a testing tool
Introduce Regression Testing to maximise efficiency

Target TestLab

Physical Infrastructure X Series 16G X Series 16G X Series 16G X Series 16G Lat - 1 Lat - 2 Lat - 3 Lat - 4 Lat - 5 Lat - 6 Lat - 7 Curr - 1 Curr - 2 Curr - 3 Curr - 4 Curr - 5 Curr - 6 Curr - 7 Backup Disk/tape drive Vm1 Vm2 Vm3 Vm4 Vm5 Vm6 Vm7 VMware ESX NAS Hard Dis k Future Scalability System i AS400 XSeries 16G XSeries 16G XSeries 16G XSeries 16G

Testing Tools

Goals
Automate 20% of all manual testing saving £73,920 pa
Perform a true “end to end” regression testing across all products
Automate 80% of all regression testing
Deliver fully tested solutions to clients faster
Automation to complement manual testing,
wider test coverage of new and re-developed applications
Establish a central repository to manage and record all testing activities
Comply with BSI’s quality standard for traceability and software quality

Tool Selection

Key Requirements
Environment Management for Regression Testing
Manage the test environments with rollback to pre-determined checkpoints , rather than restoring data at the start and manually return to a point where the error was created saving time when errors corrected
Consolidation of Diagnostic Information
Job Log, Database effects, Data rules, Parameters passed between programs, Data Queue and Message Queue data and the testing of batch jobs all presented for effective diagnosis reducing the time spent by Development finding cause of errors
Easy to Record Tests
More tests created and run in the time frame resulting in increased test coverage
Ability to De-sensitise Customer Data
Customer data can be scrambled to comply with the Data Protection Act

Key Requirements
Simple Updating of Test when Applications Change
Tests can be amended quickly and then run to enable the software to go live sooner , without the need for intervention by Development team
No Scripting Language – Code free
Scripting restricts the audience of potential users as well as increases the effort required for creating and amending tests.
Manual Testing Support
Provides a record of errors and actions for replication.
Planning and Management
Enables effective planning, team communication, and accurate tracking of every testing activity. Management have real time metrics to make informed and risk assessed decisions

Conclusion

Conclusion
High Level Benefits:
Ability to automate 20% of all manual testing at an estimated annual saving of 70+K
Target are able to deliver regression testing for the first time 80% automated
Deliver quality solutions to clients and in a shorter time
Improved inter departmental cooperation between Testing and Development
Greatly improve the overall Quality of software delivered to clients
Automating repetitive manual testing – greater cost saving
Testing efforts beyond just system/functionality testing

Conclusion
The benefits of our test automation tool to date are:
fewer issues to be solved
less rework to be tackled
give us the confidence in ourselves and the products we sell
give our customers greater confidence in our products and services
provide documented test evidence to customers/auditors
Original’s solution helped us in achieving the ultimate objective of:
better quality software delivered in shorter timescales

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Original Software User story - Target group

by Original Software on Feb 19, 2010

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