Why do ERP, HRMS and CRMimplementations fail so often?
Why do ERP, HRMS and CRM
implementations fail so often?
And tips to avoid them…
The usual suspects …
But lets dig deeper…
Some deeper ‘insights’ into the nature
of Enterprise Software Products
will uncover the root reasons why
decision makers take wrong approaches
Insight #1 : It’s a transformation, not a
Would you change any regular process without
a) Verification that it is the right change
b) Concurrence of the users who are impacted
c) Evaluate its benefits
In an Enterprise suite implementation, it’s a
Process change tsunami..
Action Point: Manage the whole transformation, not
just the Software purchase and installation.
Staff up, and budget for this.
Insight #2 : Identify the generic
Generic processes the same for everyone in your industry,
or even your country and possibly globally
Action: Evaluate the best product for your budget.
Prepare your team to change their processes to the products
processes and don’t ask for changes unless critical
Insight #3 : Identify your unique
At the surface, unique operational processes may be
seem the same as everyone in your industry,
but it may not be ..
Action: Insist on getting the software to match your
process, if required with a change. Eliminate vendors
who are not able to
Insight #4 : Identify the fatal flaws
A fatal flaw is a gap in the product that cannot be fixed
by the vendor because the change with have massive
negative impact on the product
N – Level
Action: Make your checklist of must-have capability.
If the vendor cannot provide it via a change or a
non – intrusive customization, eliminate them
Insight # 5 : Understand what is under
Most enterprise products have millions of lines of spaghetti
like lines of code, which are very difficult to change unless
architected for it
Action: When you need a change, ask the vendor if the
change will affect the ability to get upgrades of the product
later. If the answer is no, watch out
Insight # 6 : Prepare for life cycle usage
What happens after the implementation is done?
How will the product be supported for ongoing changes?
Action: If you are plan to do it in-house, look for tools that can
change business rules, add new fields, upload data, build
new reports, set up more alerts, set up more mail triggers,
and obtain automatic upgrades to versions. Otherwise
set up a water tight support arrangement – your business
depends on it.
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