Recreating Caring Environment for Patients, Families and Team while Moving to a New NICU

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The planning for the new Kaiser San Francisco NICU has started in 2007 and the project took 5 years to complete. The nursery was moved to a beautiful new space in September of 2012. This experience presented the NICU team with incredible opportunities to provide reassurance and healing caring environment to worried families of the sick infants.

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Recreating Caring Environment for Patients, Families and Team while Moving to a New NICU

  1. 1. Kaiser Permanente, Northern California Caritas Consortium 2013 Recreating Caring Environment for Patients, Families and Team while Moving to a New NICU Caritas in Action How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our patients and their families exceptional care
  2. 2. Recreating Caring Environment for Patients, Families and Team after Moving to a new NICU Intent to Contribute Statement: Building a new hospital or unit and relocating to a brand new space is very exciting. The planning for the new Kaiser San Francisco NICU has started in 2007 and the project took 5 years to complete. The nursery was moved to a beautiful new space in September of 2012. This experience presented the NICU team with incredible opportunities for learning, growth and navigating unexpected challenges with equipment, logistics, communication, altered workflows while adapting to the new space and continuing to provide reassurance and healing caring environment to worried families of the sick infants. The NICU team would like to share their story and lessons learned at the next Caritas Consortium, as well as present the outcomes and most recent patient satisfaction scores that might reflect the effects of relocation to the new space. We believe that by sharing our learnings, we may help many others who anticipate moving into the new hospitals in the near future. Page 2
  3. 3. Recreating Caring Environment for Patients, Families and Team after Moving to a new NICU Inspired Contributor(s) 1 : Natalia Rabovsky  -----Service Area: San Francisco Medical Center: SFO Affiliation: PCS -----Year Shared: 2013 Venue: Caritas Consortium Format: Poster ID #: H02 (brochure title: Caring for Patients, Families and Staff while Moving NICU to New Space) 1 Page 3 Names as listed in Lotus Notes, otherwise personal e-mails indicated Keyword TAGs: Identifier  Consortium2013-July, San Francisco, Poster, Patient Care Services, Maternal Child Health  Healing Environments, Team, Patients/Families Descriptor  Building Design, Workflow
  4. 4. Recreating Caring Environment for Patients, Families and Team after Moving to a new NICU Page 4

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