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Kaiser Permanente, Northern California
Caritas Consortium 2013

Heart-Centered Care
Caritas in Action
How Caring Science i...
Heart-Centered Care
Intent to Contribute Statement:
We will be trialing a small test of change of handing out "Thank you c...
Heart-Centered Care
Inspired Contributor(s) 1 :
Quyen Nguyen



-----Service Area: Central Valley
Medical Center: MAN
Aff...
Heart-Centered Care

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Heart-centered Care

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"We will be trialing a small test of change of handing out ""Thank you cards"" to our patients on the day of discharge. The front of the cards have a picture of our ""Caritas committee"" who consist of front line staff and management team. The card are signed by all the providers that took care of the patient and a general message to show our appreciation and thanking them for allowing us to care for them. In addition, we also have an insert asking the patient if there was anyone they would like to recognize for excellent care during their stay.
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Transcript of "Heart-centered Care"

  1. 1. Kaiser Permanente, Northern California Caritas Consortium 2013 Heart-Centered Care Caritas in Action How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our patients and their families exceptional care
  2. 2. Heart-Centered Care Intent to Contribute Statement: We will be trialing a small test of change of handing out "Thank you cards" to discharged patient on the day of discharge. The cards are in printing right now and we are hoping to start as soon as we get the cards in. The front of the cards have a picture of our "Caritas committee" who consist of front line staff and management team. The card are signed by all the providers that took care of the patient and a general message to show our appreciation and thanking them for allowing us to care for them. In addition, we also have an insert to the thank you asking the patient if there was anyone they would like to recognize for excellent care during their stay. They are asked to return the card or leave it at the nurses station inbox for the caritas committee. The "recognized" individual will be share to our management group so we can recognize the individual for providing excellent care to our patient. We hope to achieve higher HCAHPS score and increase recognition of our employee/staff for excellent care. Page 2
  3. 3. Heart-Centered Care Inspired Contributor(s) 1 : Quyen Nguyen  -----Service Area: Central Valley Medical Center: MAN Affiliation: PCS -----Year Shared: 2013 Venue: Caritas Consortium Format: Poster ID #: E14 (brochure title: Thank You Cards for Patients) 1 Page 3 Names as listed in Lotus Notes, otherwise personal e-mails indicated Keyword TAGs: Identifier  Consortium2013-July, Central Valley, Manteca, Poster, Patient Care Services  Patients/Families Descriptor  Authentic Relationship, HCAHPS
  4. 4. Heart-Centered Care Page 4
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