Kaiser Permanente, Northern California
Caritas Consortium 2013

Building Trusting Caring Relationships:
Walking in the Sho...
Building Trusting Caring Relationships:
Walking in the Shoes of Another
Intent to Contribute Statement:
Purpose: The purpo...
Building Trusting Caring Relationships:
Walking in the Shoes of Another
Con’t:
Project Outcome: The intended outcome is to...
Building Trusting Caring Relationships:
Walking in the Shoes of Another
Inspired Contributor(s) 1 :
Deleta Moore – Caritas...
Building Trusting Caring Relationships:
Walking in the Shoes of Another

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Building Trusting Caring Relationships: Walking in the Shoes of Another

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The purpose of this Caritas Coach project is to help nurses diversified in their specialties to develop a deeper understanding and appreciation of their caring connections despite their different work settings by spending time on each other’s units. The project is designed to foster discovery that nurse colleagues do share a common goal/bond of purpose and to build a more cohesive caring team.

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Building Trusting Caring Relationships: Walking in the Shoes of Another

  1. 1. Kaiser Permanente, Northern California Caritas Consortium 2013 Building Trusting Caring Relationships: Walking in the Shoes of Another Caritas in Action How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our patients and their families exceptional care
  2. 2. Building Trusting Caring Relationships: Walking in the Shoes of Another Intent to Contribute Statement: Purpose: The purpose of this project is to help nurses diversified in their specialties to develop a deeper understanding and appreciation of their caring connections despite their different work settings by spending time on each other’s units. The project is designed to foster discovery that nurse colleagues do share a common goal/bond of purpose and to build a more cohesive caring team. This, in turn, creates healing work environments through the practice of the ten Caritas Processes™ as a universal mode of being, instead of being divided by their work with different patient populations (Watson, 2008). Ultimately, valuing each nurse specialist’s diversity, and the creation of a caring working team offers the best patient care by sharing collective wisdom and universal values of caring. Project Description: After being introduced to the project, participants from the CEPI Department who volunteered were paired with a colleague with similar credentials, but who worked with different patient populations to lessen confusion with role delineation and function. Two CNS participants who worked in NICU and ICU were paired, as were the two Educators who work in Med-Surg and PACU, and two Educators who work in NICU and ICU. Each participant spent a minimum of six hours in the peer’s unit, open to experiencing each other’s environment. Participants were encouraged to explore differences, but also to uncover their commonalities during their time together. Other CEPI Department team members will be encouraged to schedule shared time together. The participants will meet together to discuss the experience, how their perception of each other’s work environment and responsibilities has changed, and what commonalities they each share as nurses. Page 2
  3. 3. Building Trusting Caring Relationships: Walking in the Shoes of Another Con’t: Project Outcome: The intended outcome is to build better trusting caring relationships among team members. It is anticipated that members will discover through this experience what they share in common as Nurses instead of focusing on their differences. Based on the first groups’ feedback, the experience increased their understanding of each other’s nursing, along with discovering that being in an unfamiliar work environment creates discomfort of fear and anxiety. One Educator stated, “The OR may be different from my area and does make me a little nervous, but there are many things that are the same, such as the importance of effective communication, being flexible, and caring about our patients and their safety.” After the experience, participants report a better appreciation for the work of their colleagues that diminishes the focus on differences and increases the understanding of their commonalities of caring as nurses. Page 3
  4. 4. Building Trusting Caring Relationships: Walking in the Shoes of Another Inspired Contributor(s) 1 : Deleta Moore – Caritas Coach  -----Service Area: East Bay Medical Center: RCH Affiliation: PCS -----Year Shared: 2013 Venue: Caritas Consortium Format: Poster ID #: n/a 1 Page 4 Names as listed in Lotus Notes, otherwise personal e-mails indicated Keyword TAGs: Identifier  Consortium2013-July, East Bay, Richmond, Poster, Caritas Coach, Patient Care Services  Team Descriptor  Storytelling
  5. 5. Building Trusting Caring Relationships: Walking in the Shoes of Another Page 5
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