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Does Your Information Technology Run Like a Utility? or Act like a high performing business?
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Does Your Information Technology Run Like a Utility? or Act like a high performing business?

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KPMG recently held a Webcast entitled, “The Business of IT: The Need for Change. More than 500 IT and business leaders were polled on their views. These are the results.

KPMG recently held a Webcast entitled, “The Business of IT: The Need for Change. More than 500 IT and business leaders were polled on their views. These are the results.

Published in: Business, Technology

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  • 1. or Act like a high performing business?
  • 2. Does your IT run like a utility or act like a high performing business? KPMG recently held a Webcast entitled, “The Business of IT: The Need for Change.” The Webcast featured a discussion with IT executives who shared their insights on how to run IT as a business. Throughout the program more than 500 IT and business leaders were polled on their views. These are the results of that poll.
  • 3. Does your IT run like a utility or act like a high performing business? “Which statement best describes your IT organization’s relationship with the business?” True partnership earns the right to exert more influence IT holds order taker status with the business Unknown IT views itself as a partner but business views otherwise Good relationship but falls short of partner status IT operates as a critical partner © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 3
  • 4. Does your IT run like a utility or act like a high performing business? “My IT organization has a clear picture of what it means to run IT as a business.” Strongly Agree Unknown Agree You’ve got to envision the target before you ever get there Strongly Disagree Disagree Neutral © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 4
  • 5. Does your IT run like a utility or act like a high performing business? “In my organization, IT costs are transparent, predictable, and market competitive.” Strongly Agree Unknown Cloaked costs make it hard to act like a business Agree Strongly Disagree Disagree Neutral © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 5
  • 6. Does your IT run like a utility or act like a high performing business? “Financial leaders in my organization understand key IT cost drivers and IT’s ability to influence.” Strongly Agree Agree High-performing businesses educate and influence their clients Unknown Neutral Strongly Disagree © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Disagree 6
  • 7. Does your IT run like a utility or act like a high performing business? “What is the top inhibitor to the business maturation of IT?” Other Unknown Having an agreed upon understanding of what running IT as a business looks like in my organization Lack of an integrated tool set with the information needed to manage the IT business Fewer than 30% indicate a reasonably effective way to adjust to business needs Difficulty changing perceptions of or interactions with the business © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Changing the people components, culture, skills, etc. 7
  • 8. Does your IT run like a utility or act like a high performing business? “Which best describes the use of IT intelligence in your organization?” Basic performance measures are in place and IT and business leaders DO NOT perceive the data to be credible Data and metrics are consistently used to provide intelligent information on the IT business and enable better decision making Other Many IT organizations are flying blind relative to analyzing their business Basic performance measures are in place and IT and business leaders perceive the data to be credible © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Basic performance measurement is in place and we are actively working to establish an IT intelligence capability 8
  • 9. Does your IT run like a utility or act like a high performing business? Please join the ongoing series—and the conversation. www.kpmg.com/us/CIOagenda To register for Webcasts and read related insights Replay (and the source for this poll): The Business of IT: The Need for Change View another poll: The Evolution of IT, What’s Really Holding IT Back?
  • 10. Does your IT run like a utility or act like a high performing business? Contact Us Matthew T. Bishop Partner, CIO Advisory mbishop@kpmg.com +1 (214) 840-2749

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