Enterprise Mobility - Enabling the Mobile Workforce

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Why do you need a mobile strategy? Who makes up the mobile workforce? The benefits of enterprise mobile solutions. It's time to get mobile - KPMG can help

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Enterprise Mobility - Enabling the Mobile Workforce

  1. 1. Enterprise Mobility Enabling the Mobile Workforce
  2. 2. Why do you need a mobile strategy? of business leaders predict that mobilefirst companies will disrupt mature industries in 2013 of them rank mobility at the top of their list of strategic priorities Less than half have a comprehensive mobile strategy Source: 2013 IDC/Appcelerator report ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 1
  3. 3. Start where the numbers are… or ~60 million Americans are members of a mobile workforce* of key decision makers cite that support of a mobile workforce is a key area of priority** * Source: Yankee Group **Source: Forrester Research ForrSights Networking and Telecommunications Survey, Q2, 2012. Base: 1535 North American and European IT decision makers. ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 2
  4. 4. Who makes up the mobile workforce? Note: The typical telecommuter using VPN and desktop or laptop is NOT a mobile worker. ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 3
  5. 5. Traditional vs. technology-enabled mobile workforce Paper-oriented approach Office check-in for work orders. Paper dependent forms Manual recording on paper forms Office check-out to turn in paperwork and reports Electronic recording in field and real-time updating Electronic record of compliance reporting Increased productivity of field workforce and accuracy of data Technology-enabled approach Remote login for work ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 4
  6. 6. Benefits of enterprise mobile solutions ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 5
  7. 7. Tools for the modern day field force Allows workers to improve efficiency and accuracy Photograph pre- and post-state of proof of completion Enable proactive, cost -saving work Eliminate handoffs Leverage geo-spatial data to create value Mash-up geo-data with system metadata ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 6
  8. 8. Supercharge your sales teams Enables sales to improve customer satisfaction and increase sales Create new customer records remotely Capture key information to build customer rapport Perform complex calculations to help upsell efforts Present custom canned analyses to drive decisions Email sales material without drafting an email ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 7
  9. 9. Empower your executives Gives executives access to key data and performance metrics Navigate through key dashboards easily Show key metrics with click through details Connect to social media and show key buzz Showcase product sales performance Email dashboards without drafting an email ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 8
  10. 10. Security is a critical consideration! 7.1 million smartphones were lost, damaged, or stolen in 2012* 80% of consumers use their personal phones or tablets for work** 72% of businesses are in process of or planning to further adopt mobile devices*** Always be sure you: • Implement technologies that limit risks from compromised or misplaced devices. • Design applications that ensure security is never compromised for user experience. *Consumer Reports ** MobileIron ***KPMG Intelligent Finance Organizations Report ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 9
  11. 11. Getting started – developing your mobile strategy Look at your Think about how business goals the mobile form factor and and your capability set employee needs… skip strategy Don’t creation… Build a premium Focus on performance… user experience for your employees can be used to innovate … Don’t patch web applications to “just work” on smart phones and tablets… Don’t limit mobile innovation to customer -centric solutions only ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 10
  12. 12. It’s time to get mobile… KPMG can help. Contact us. Want to know more? Want to get started on your mobile strategy and solutions? KPMG has the experience to help you enable your mobile workforce of today and tomorrow. www.kpmg.com ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 11
  13. 13. Additional KPMG contacts Lou Trebino Managing Director, Disruptive Technologies +1 973 912 4619 ltrebino@kpmg.com Rick Wright Principal, Global Lead Cloud +1 617 988 1163 richardwright@kpmg.com Michael Benza Director, Mobile Solutions +1 212 954 2280 mbenza@kpmg.com Cliff Justice Principal, U.S. Leader Shared Services and Outsourcing +1 713 319 2781 cjustice@kpmg.com Steve Chase Principal, Global Lead Management Consulting Technology +1 214 840 4200 schase@kpmg.com Claudia Saran Principal, U.S. People and Change Leader +1 312 665 3088 csaran@kpmg.com Miriam Hernandez-Kakol Principal, U.S. Technology Enablement Leader +1 973 912 6227 mhernandezkakol@kpmg.com Duncan Avis Managing Director, Customer Digital Strategy +1 703 286 8733 davis@kpmg.com Dave DiCristofaro Partner, Global Lead Risk Consulting IT Advisory +1 212 872 3382 ddicristofaro@kpmg.com Sanjaya Krishna Principal, U.S. Digital Risk Consulting Leader +1 703 286 8504 skrishna@kpmg.com John Hair Director, Risk Consulting and Digital Services +1 312 665 3606 hhair@kpmg.com Greg Bell Principal, U.S. Service Leader Information Protection +1 404-222-7197 rgregbell@kpmg.com Matt Bishop Alton Adams Principal, Global CIO Advisory Leader Principal, Customer Strategy and +1 214 840 2749 Growth mbishop@kpmg.com +1 404 222 3000 aladams@kpmg.com ©2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. All rights reserved. 12

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