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Key Take-Aways It is never too late to establish best practice Inadequate governance erodes sourcing value heavily. Learn how to realize the value of your sourcing It is essential to focus on the what and not the how. The demand and supply framework puts it together. Ensure goal alignment with your provider There is a risk to not deliver on the “intent” of the deal. Track and measure internal satisfaction Keeping an open dialogue and obtaining regular feedback from internal clients is key to managing expectations. Determine your organization’s level of trust Do whatever necessary to maintain or regain trust toward your provider to avoid diminishing value.
Carl RönnerstamHead of IT Strategy & Transformation KPMG Advisory Sweden Management Consulting Telephone +46 766 312 590 email@example.com