Your SlideShare is downloading. ×

How To Manage Across Four Generations


Published on

How To Manage Across Four Generations

How To Manage Across Four Generations

Published in: Business, Education, Technology
  • Be the first to comment

  • Be the first to like this

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide
  • Copyright © 2001-2007 Infor Global Solutions
  • Copyright © 2008 Infor. All rights reserved.
  • Transcript

    • 1. How To Manage Across Four Generations Kathryn Carlson Product Director, HR Management
    • 2. Questions? If you have questions during the presentation, please submit them using the “Questions” feature. Questions will be answered at the end of the webinar. Copyright © 2011 TK Carsites. All rights reserved.
    • 3. Learning Objective • Identify the generations in your dealership and their unique needs • Capitalize on the differing motivators for each generation • Identify and remove communication barriers • Facilitate respect and trust to ensure all generations feel valued and remain engaged
    • 4. The Four Generations Veterans, Silents, Traditionalist 63 years and older Baby Boomers 42 to 63 years old Generation X, GenX 28 to 42 years old Generation Y, Millennials, Echo Boomers 27 years and younger
    • 5. Defining the Generational Character Traditionalist Baby Boomers GenY Millennials Core Values Respect Conformity Discipline Optimism Involvement Skeptical Fun Informal Realism Confident Social Family Traditional Nuclear Disintegrating Latch-key kids Non-traditional Communication Phone One on One Written Phone “Call me anytime” Cell phone Email “don’t call me at home” Social media Cell phone “just text me” Education A dream A birthright A way to get there An expense Money Savers Pay Cash Buy now, pay later Cautious Earn to spend
    • 6. Workplace Character
    • 7. Workplace Character
    • 8. Workplace Character
    • 9. Workplace Character
    • 10. Workplace Character
    • 11. Manage The Traditionalist • Allow employee to set the rules of engagement • Ask what has worked in the past and fit approach to that experience when possible • Offer examples from other companies that are successful • Emphasize that you have seen a particular approach work in the past, DON’T highlight uniqueness • Let them help you define quality
    • 12. Manage the Baby Boomer Help them use their time wisely Asses their comfort level with technology in advance Demonstrate how important team work is Emphasize that working with you will be a good experience for them When they make good decision offer lots of praise (this group likes to win) Follow up and check on a regular basis
    • 13. Manage the GenY • Put all options on the table • Be prepared to answer “why” • Present yourself as an information provider • Use peers as testimonials when possible • Show them you enjoy your work • Follow up and meet your commitments • They expect you to follow through and will quickly lose respect if you don’t
    • 14. Manage the Millennial • Offer a plan that is specific to them • Offer peer level examples when possible • Be impressed with their decisions (if appropriate) • They can’t get enough information, so offer up as much as possible • Allow them to set tasks and goals as much as possible
    • 15. What They Want  Traditionalists want RESPECT  Baby Boomers want SUCCESS  GenYs want AUTONOMY  Millennials want VALIDATION
    • 16. What Works For Everyone • Establish objectives, goals and work plans • Provide education and training in multiple formats • Give on-going coaching and feedback • Offer promotional and career development opportunities • Provide Freedom • Balance, 9-5 doesn’t cut it anymore
    • 17. Don’t Forget… • Generational context is not just about age, but common experiences • Different is neither right nor wrong, just different • Different approaches to the same problem is a strength- highlight accordingly and seek common ground • Never make assumptions • Generational understanding does not take the place of concern for the individual
    • 18. Questions and Answers
    • 19. Contact Information 19– KPA CONFIDENTIAL – The recorded webinar and presentation slides will be emailed to you today including your local representative’s contact information. 866-228-6587