0
Turbo Charge Your Internet Leads
Jerry Thibeau
President
Phone Ninjas
Moderator
Becky Ross
Marketing Manager
(303) 228-8753
bross@kpaonline.com
www.DealerWebinars.com Membership
• One-click Registration
• Webinar History
• Exclusive Members Only Content
Presenter
Jerry Thibeau
President
Phone Ninjas
585-749-2015
jerry@phoneninjas.com
www.phoneninjas.com
Interact with us on Twitter!
#DealerWeb
Becky Ross @kpaonline
6
Turbo Charge Your
Internet Leads
Jerry Thibeau
CEO
Phone Ninjas
Research
Internet Customer
Email Customer
Appt Confirmation
Email
Appt Confirmation
Phone Call
Call The Customer
More Info...
EXECUTE
 Establish Expectations
 Hold People Accountable
 Manage Accountability
EXECUTE
YOUR CUSTOMERS
More Personal
More Likely to Buy
Most Threatening
Most Avoided
Internet Telephone In PersonChat
Least
Contr...
RESEACRH
 Have answers ready
 Research social media
NO PHONE NUMBER
 Write a question based e-mail
 Ask for a phone number
 Include a video
CALL THE CUSTOMER
 Call the customer within 15 minutes
CALL MORE THAN ONCE
 1st call leave a voicemail
 2nd call from cell and no voicemail
 3rd call from cell and no voicema...
USE SCRIPTS
MANAGER CONFIRMATION CALL
 Manager confirms the appointment with a call
 Made about 15 minutes later
LONG TERM FOLLOW-UP
 90-120 days
 Phone calls & emails
 Newsletters
 Social media sites
QUESTIONS AND ANSWERS
Jerry Thibeau
President
Phone Ninjas
585-749-2015
jerry@phoneninjas.com
www.phoneninjas.com
Q
&
A
Turbo Charge Your Internet Leads
Turbo Charge Your Internet Leads
Turbo Charge Your Internet Leads
Turbo Charge Your Internet Leads
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Turbo Charge Your Internet Leads

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Jerry gave an entire session on this topic at Digital Dealer, now you can get the same information without leaving your dealership.

Jerry Thibeau, founder of Phone Ninjas, will provide you with techniques on how to deliver a world-class response to Internet customers. Jerry will cover response times, outbound phone calls, and e-mail templates, and you will even learn how to create a personalized video message for your clients.

What will you learn and what action items will you take back to the dealership?

Learn how to respond to an Internet lead in less than 15 minutes.
Learn how to employ proper techniques when making an outbound call to an Internet customer.
Learn to write e-mail template copy that get results.
Learn how to make a personalized video message to each Internet lead.

Published in: Business, Technology
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Transcript of "Turbo Charge Your Internet Leads"

  1. 1. Turbo Charge Your Internet Leads Jerry Thibeau President Phone Ninjas
  2. 2. Moderator Becky Ross Marketing Manager (303) 228-8753 bross@kpaonline.com
  3. 3. www.DealerWebinars.com Membership • One-click Registration • Webinar History • Exclusive Members Only Content
  4. 4. Presenter Jerry Thibeau President Phone Ninjas 585-749-2015 jerry@phoneninjas.com www.phoneninjas.com
  5. 5. Interact with us on Twitter! #DealerWeb Becky Ross @kpaonline
  6. 6. 6 Turbo Charge Your Internet Leads Jerry Thibeau CEO Phone Ninjas
  7. 7. Research Internet Customer Email Customer Appt Confirmation Email Appt Confirmation Phone Call Call The Customer More Information Email Long Term Follow-Up No Phone Number Phone Number Voicemail Live Conversation Appt SetNo Appt Set
  8. 8. EXECUTE  Establish Expectations  Hold People Accountable  Manage Accountability
  9. 9. EXECUTE
  10. 10. YOUR CUSTOMERS More Personal More Likely to Buy Most Threatening Most Avoided Internet Telephone In PersonChat Least Control Proper Evolution of a Customer
  11. 11. RESEACRH  Have answers ready  Research social media
  12. 12. NO PHONE NUMBER  Write a question based e-mail  Ask for a phone number  Include a video
  13. 13. CALL THE CUSTOMER  Call the customer within 15 minutes
  14. 14. CALL MORE THAN ONCE  1st call leave a voicemail  2nd call from cell and no voicemail  3rd call from cell and no voicemail  4th call leave a voicemail
  15. 15. USE SCRIPTS
  16. 16. MANAGER CONFIRMATION CALL  Manager confirms the appointment with a call  Made about 15 minutes later
  17. 17. LONG TERM FOLLOW-UP  90-120 days  Phone calls & emails  Newsletters  Social media sites
  18. 18. QUESTIONS AND ANSWERS Jerry Thibeau President Phone Ninjas 585-749-2015 jerry@phoneninjas.com www.phoneninjas.com Q & A
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