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''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
''Emerging Opportunities in Energy and Utility Space
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''Emerging Opportunities in Energy and Utility Space

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" Emerging Opportunities in Energy and Utility sector".This was my internship project at Wipro ( may2011- july2011). I have done the following …

" Emerging Opportunities in Energy and Utility sector".This was my internship project at Wipro ( may2011- july2011). I have done the following
1.Analysis of Energy and Utility sector and its changing scenario.
2.Designed a New model for different Geo's and Ranked the Geo's with new Parameters.
3. conducted a survey and Analyzed the Regulatory system of all the developed markets and the countries in South America.
4.Done Impact Analysis: How the change in Energy and Utility and External Environment is going to impact the IT Industry in the Future.
5.Recommended the potential solutions to Wipro and its strategy in the short and long term.

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  • Observations       STRONG CORRELATION Among energy consumption, GDP, areaand Populationand there is strong correlation between per capita consumptionand per capita income       Total Energy consumption is independent of Per capita consumption
  • CurrentlevelofpenetrationislowimplyingsignificantuntappedopportunityandvaluecreationpotentialSources: Everest Report
  • Transcript

    • 1. Emerging Opportunities in Energy and Utilities Sector Specific to BPO K.Navneeth Rao1 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 2. Agenda 1 Energy and Utilities Industry Overview 2 Identification of Markets 3 Impact Analysis 4 Recommended Solution Areas 5 References2 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 3. Approach •Overview of Industry Structure •Changing Scenario Overview •Targeting the Markets. •Parameters Influencing the Energy Consumption Markets •Heat Maps •Changing Forces and its Impact on Industry Impact •Federal spending on different areas Analysis •Recommendations Recommended •Future Appliances Areas •References •Learnings form Wipro apart from domain knowledge about ENU References •Q & A3 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 4. Energy and Utilities Sector Overview Electricity, Water and Gas4 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 5. Utility Sector: Changing Phase Currently in Regulated Sector in deregulated Changing to Markets Markets Deregulated Regulated Distribution Deregulated Retail5 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 6. Oil and gas sector Upstream Production of Exploration Drilling Crude oil Middle streamDeregulated Trading of Crude oil Transportation to Refiners Downstream Distribution and Refining Storage Marketing6 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 7. Energy Sector: Future World energy consumption Quadrilion Carbon dioxide Emission Billion metric History Projections OECD Non-OECD World total 1 800 on BTU 739 2 tones 687 639 590 600 543 40 495 400 355 374 406 d 20 200 0 0 90 95 00 07 15 20 25 30 35 2007 2015 2020 2025 2030 2035 World oil prices in three Oil Price cases, . World marketed energy consumption 1990-2035 (2007 dollars per barrel) in three Oil Price cases, 2007-2035 (quadrillion Btu) 800 4 History Projections 3 High Oil Price Reference Low Oil Price 250 High Oil Price $210 200 600 150 Reference $133 400 200 50 Low $51 Oil Price 0 2007 2015 2020 2025 2030 20357 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential IEA,2010 Outlook
    • 8. Targeting Markets NA, LATAM, Europe8 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 9. Identification of Geo’s Creation of Analysis New using Parameters Parameters Approach Testing Ranking Reliability Method Excel Analysis9 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 10. `Snap shot of the Target Market-Europe Back in million 000 sq kn 000 $ in trillion BTU in $ in Million BTU country population area GDP total energy con er capita $ per capita cons p Austria 8.3 83 376 1507 44987 181.57 Belgium 10.8 30 465 2728 42630 252.59 Bulgaria 7.5 110 44 827 6334 110.27 Cyprus 0.8 9 22 128 28237 160.00 Czech Republic 10.5 78 192 1620 18288 154.29 Denmark 5.5 43 310 875 56174 159.09 Estonia 1.3 45 19 251 14836 193.08 Finland 5.3 334 239 1330 44489 250.94 France 64 674 2582 11206 41019 175.09 Germany 81 357 3315 14166 40631 174.89 Greece 11 131 305 1465 27302 133.18 Hungary 10 93 128 1114 12879 111.40 Ireland 4.4 70 204 705 45689 160.23 Italy 60 301 2055 7968 34059 132.80 Latvia 2.2 64 23 194 10695 88.18 Lithuania 3.2 65 35 379 11044 118.44 Luxembourg 0.5 2 52 198.3 108832 396.60 Malta 0.416 0.316 7 41 19746 98.56 Netherlands 16.75 41 783 4071 32145 243.0410 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 11. Snap shot of the Target Market-Europe- Ranking Method rank country populationArea GDP total energy con total value 1 France 2 1 2 2 7 Regulated 2 Germany 1 4 1 1 7 Moderately Regulated 3 spain 5 2 5 5 17 Moderately Regulated 4 United Kingdom 3 8 3 3 17 Deregulated 5 Italy 4 7 4 4 19 Moderately Regulated 6 Poland 6 6 7 7 26 Deregulated 7 sweden 14 3 9 9 35 Deregulated 8 Netherlands 8 22 6 6 42 Deregulated 9 Romania 7 9 17 10 43 Moderately Regulated 10 Greece 10 10 12 13 45 Regulated 11 Belgium 11 23 8 8 50 Regulated 12 Austria 15 14 10 12 51 Deregulated 13 Finland 19 5 13 14 51 Deregulated 14 Portugal 9 13 14 16 52 Regulated 15 Czech Republic 12 15 16 11 54 Moderately Regulated 16 Hungary 13 12 18 15 58 Deregulated 17 Denmark 17 21 11 17 66 Regulated 18 Bulgaria 16 11 22 18 67 Regulated11 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 12. Snap shot of the Target Market-Europecorrelation Matrix population area GDP total energy con per capita $ per capita cons population 1 area 0.73 1.00 GDP 0.96 0.68 1.00 total energy con 0.98 0.72 0.99 1.00 per capita $ 0.04 0.06 0.18 0.13 1.00 per capita cons -0.12 -0.02 0.03 0.01 0.84 1 parameter population PARAMETER Energy consumption Total E cons 0.97 GDP 0.99 GDP 0.95 Area 0.71 Area 0.72 per capita 0.12 Per capita 0.04 percpapita con 0 Per capita con -0.11 Regression StatisticsCORRELATION BETWEEN RANK METHOD AND ACTUAL DATA Multiple R 0.930135661 0.9964 R Square 0.865152347 Adjusted R Square 0.85342646412 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 13. Electricity Sector Competition Analysis Complete vertical New Zealand Unbundling FCC Model Australia(expe ct Victoria) Australia Singapore RESTRUCTUTING WC Model USA Chile China Thailand Philippines M Model Peru Indonesia Malaysia Mexico Russia VIM Model Korea Brunei Canada Japan,Vertical Integration Vietnam Hong Kong Ownership Changes Privatization Ministry Department commercialization Public corporations P/P Corporation Complete private ownership13 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 14. Heat Maps World Europe Canada US SA Deregulated Markets14 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 15. Heat Map USA Washington 6 47 36 Montana Maine North Dakota 32 Minnesota Oregon New Hampshire 49 45 Wisconsin Idaho Vermont 51 South Dakota Wyoming New York Massachusetts Michigan 24 7 Rhode Island 28 33 29 Nebraska Iowa 33 Pennsylvania Connecticut 37 33 Ohio 2 Utah New Jersey 14 Nevada 15 Illinois Indiana Colorado 21 3 West Virginia Delaware Kansas Missouri California Virginia Maryland 30 Kentucky North Carolina WORLD Tennessee Oklahoma 39 Arizona 40 Arkansas 25 New Mexico South Carolina 23 22 41 Alabama Georgia Mississippi Texas 10 Alaska Complete Deregulation Louisiana 11 Partial Deregulation Florida Regulation Hawaii15 © 2010 Wipro Ltd - Confidential
    • 16. Heat Map Mexico LATAM 3 5 Columbia Brazil Peru 1 6 5 2 9 Chile Urugay world Deregulated16 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 17. Heat Maps Deregulated EUROPE Moderate deregulated Regulated Iceland 13 Finland Sweden Norway 7 UK Netherland Poland 4 8 6 World Austria 12 Hungary 16 3 Spain17 © 2010 Wipro Ltd - Confidential
    • 18. Heat Maps Canada 2 British Columbia Alberta 4 Quebec 3 1 Ontario Deregulated world18 © 2010 Wipro Ltd - Confidential
    • 19. Impact Analysis How change is going to Impact IT Industry19 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 20. Business Impact AnalysisGHG Emission Demand /supplyCap ManagementKyoto Protocol Properties ofCopenhagen ElectricitySummitEnergy Price CapEfficiency ParticipationSupply AreasManagement Report Submission ETRM Trading Subsidy Areas Carbon Trading Carbon Tax Power pool platform20 Management © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 21. Governments Spending 30 26.6 Federal Spending* How much Federal Money goes to each 25 on Clean Energy Clean Energy category In billion of dollars 19.6 Billions of dollars 20 18.1 15 10.1 y 10 5 3.1 3.5 1.6 0.4 0 Advanced Transit Green Innovation Renewable Energy Grid Vehicles and fuels And Generation Modernization Clean Energy Efficiency Carbon Job Training Manufacturing Capture *CIA Factbook,201021 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 22. Recommended solution Areas Business opportunities22 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 23. Smart Grid Physical Infrastructure Information Infrastructure Smart Grid Grid Control Last Mile • OMS • M2M Communication •Zigbee • EMS • Cellular - UMTS •PLC • Load Management • Wi-Fi • Demand Response • Backhaul Network • SCADA/DA • System • WiMAX/LTE • 3g •Bluetooth • Collection Engine • Mobile WiMAx •Smart Appliacnce • PLC Control • Fiber Optics etc. • Meter Data • M2M communication MANAGEMENT Management Semsors SERVICE First Mile23 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 24. Meter2cash: Utility-Downstream Opportunities in in the Meter2cash Upstream functions Downstream functions Functions Fuel Transmission Trading Sales Services sourcing/generation and distribution Mining Forecasting Targeting Maintenance Customer interaction Logistics Hedging Campaigns Operation Billing and payment processing Contract Derivatives trading Product management Capacity planning Customer administration management Processes Quality control and Pricing & Structuring Revenue management Field services Service request planning management Capacity planning Portfolio management Customer intelligence Metering Third-party settlement Construction Dealing & settlement Market intelligence Installation services Receivables s management Operation and EDM Emergency response Click Here 100% Electrical utility costs as a % of revenues 50-60% 40-45% 10-15% Revenues Operating Fuel, energy Total non- costs purchases, fuel electric and utility costs24 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential transmission
    • 25. Process:Meter2cash Account Meter data Payment Credit and Field services Billing creation management processing collections  Verify customer  Order  Meter reading  Prepare bill  Receive  Process credit information Scheduling (automated/  Bill verification payment requests /  Credit analysis  Dispatch manual) (tariff applicable  Process adjust charges and risk  Routing  Upload to by “time of day” payment  Collections assessment  Meter Customer and “time of (including  Bankruptcy  Application installation information / use”) exceptions processing and  Order tracking  processing and billing system Generate and handling) settlement account set up (CIS) dispatch bill  Apply payment  Report charge-  Generate field  Data validation (e-bill, print and  Finalize off customers to service ticket and processing mail, etc.) accounts credit agencies  Update A/R Customer care operations In-Bound contact Out-Bound contact  Service order/service request  Balance and due date reminders  Billing and account enquiries,  Payment reminders dispute resolution  Customer promotion/campaign  Customer complaints management  Meter relocation/removal requests  General correspondence Back25 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 26. Penetration level: Untapped Opportunity and Value Creation Potential Publicly announced third-party outsourcing contracts in utilities No of Contracts* 460 255  Overall meter-to-cash third-party outsourcing penetration is around ~3%  The penetration for meter-to-cash third- 205 party BPO is even 40 IT+BPO lower at ~1-2% 42 BPO  There is a high propensity to ma outsource IT with M2C 123 ITO BPO (~50%) Outsourcing Contracts with no Contracts with contracts by utilities M2C scope M2C scope *Meter2cash-Everest ,May 201126 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 27. Smart Metering : Home Appliance Future Appliance Energy Gateway T- T- stats statt Electric Meter HVAC system Smart Appliance Gas Home Meter Automation System Water Lighting Meter Controls27 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 28. References28 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 29. References Links1.http://learning.wipro.com2.http://www.centreforenergy.com/AboutEnergy/Electricity/Generation/Overview.asp?page=253. www.neb-one.gc.ca/clf-nsi/rnrgynfmtn/.../cndnmrkt-eng.html Documents, papers and Regulatory reports.1.CIA Fact-book.2.IEA Energy outlook-2010,World Bank Report 2010.3.NERC Report 2010.4.Pillsbury report on oil and gas regulation in US.5.Blakes report on Electricity Regulation in Canada.6.NASSCOM-Everest-Indian BPO study.7. APEC Energy Overview, 2010.8.ETRM fundamental trends and future trends-Sites from Infosys , IBM, Wipro etc.9.Gartner and Everest Reports in the ENU space.10.Plunkett outsourcing and off sourcing Almanac ,2010.11.Plunkett energy Industry Almanac,2010.12.Nelson report- on BPO Opportunities in ENU sector,2010.13. RAP report on Electricity regulation in US- A guide,2011 and14.Various regulatory report of European countries like Spain ,Italy ,UK, Chile, Brazil.29 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 30. Learnings- Apart from the Knowledge aboutENU  How BPO organization function  How offerings could be done in the Organization.  Complete structure of format right from RFI/RFP to sales conversion. ( Processes in the interaction)  How to interact with the customer in the ENU space.  Interaction with different Managers and the formal Communication takes place among them.  Interaction with other Management Interns.  Communication with Biswajit ( Guide)  Personal Meetings and  Virtual communication through  Bridge connection  Team viewer  Microsoft live meeting  Video conferencing .30 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential
    • 31. Thank You K. Navneeth Rao Management Trainee-ENU navneeth.rao@wipro.com31 © 2010 Wipro Ltd - Confidential © 2010 Wipro Ltd - Confidential

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