KM Middle East 2012 - Shelley Seminar

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Arthur Shelley's seminar at KM Middle East 2012

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KM Middle East 2012 - Shelley Seminar

  1. 1. Metaphor Behavioural Interactions Leveraging Behavioural Foundations to Stimulate Knowledge Flow Arthur Shelley, Intelligent Answers & OZAN* KM Middle East Workshop 13th March 2012 * OZAN is the Organizational Zoo Ambassadors network An international professional development group collaborating on application of metaphor to enhance performance outcomes © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 1 Start at the END Desired Outcomes WHY WHO VALUE WHAT HOW PEOPLE WHEN PROCESS TOOLS Shelley 2011 www.organizationalzoo.com/blog © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 2 Why is behaviour important to your business? Inspiring Confidence Investing Trustworthy Visioning Engaging Strategic Navigation Futuring Passion Networked Intelligence Brand Resonance Drives Outcomes Challenging Humility Deep Design Social Awareness Partnering Risk taking Communicating Knowledge Sharing Innovative Advocacy Change Integration Persistence Self Awareness Coaching Aggression Thinking Decision making Self Development Reciprocity Risk Awareness Saying YES! Saying NO! Enthusiasm Mentoring Collaborating Observing Curiosity Listening Trusting © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 3www.km-me.com 1 info@km-me.com
  2. 2. So why don’t we actively manage behaviour effectively? Socially difficult to discuss Hidden Elephant in the room Stressful to communicate “Leopard doesn’t change their spots anyway “They just wouldn’t get it” Politically incorrect Lack of persistence Would only create more issues Conflict averse Don’t want to upset people! Lack of leadership Not trying!Reflect Just don’t know where to start!Observe Self/professional Development Enthusiasm Risk AwarenessPlan Coaching Reciprocity Collaborating TrustingApply Mentoring Encourage Curiosity ListeningReflect Developing a constructive open and emergent culture © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 4 Conversations that Matter © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 5 Zoo Leadership Styles Lion Aggressive Command and Control Territorial Charismatic or ego-driven  Leads by fear © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 6www.km-me.com 2 info@km-me.com
  3. 3. Zoo Leadership Styles Eagle Inspirational Above the mire Great long range vision Rapid action on opportunities Great instinct Strategic  Leads strategically with vision © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 7 Zoo Leadership Styles Hyena Decision making Action orientation Delivery under pressure Innovative sourcing and application of resources  Leads output generation © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 8 Zoo Leadership Styles Unicorn “Perfect” Grip on reality? Reliability?  Think they lead everyone © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 9www.km-me.com 3 info@km-me.com
  4. 4. Zoo Leadership Styles Bee Collaborative Assumes specific role Everything for the hive  Leads teamwork © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 10 Zoo Leadership Styles Gibbon Social leadership Morale and enthusiasm Relationships and culture Defuse tension  Leads social capital © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 11 Choose your animal appropriately Behaviour is YOUR choice The more versatile you can be and the better you understand and relate to others, the more successful you will be. © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 12www.km-me.com 4 info@km-me.com
  5. 5. Team Behavioural Profiling • Select 5 characters that contribute positively to team dynamics • Select 5 characters that negatively impact on team behaviour • Discuss strengths and weakness of the teams ? ? ? ? ? ? ? ? ? ? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 13 Relationships and knowledge transfer © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 14 Shared reflections create rich insights Laurel Sutton Organizational Zoo Ambassador Network Reflective stories stimulate new creative ideas and engage stakeholders in initiatives around behaviours For more information on OZAN: http://www.organizationalzoo.com/ambassadors © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 15www.km-me.com 5 info@km-me.com
  6. 6. Reflective Impact Diary © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 16 Direct ComparisonOur description of who we are … and are not: Our description of who we believe enhance and reduce team dynamics: (both in order of frequency of occurrence across groups) Thoughts? Perhaps we want others to be like us? How tolerant of different behaviours? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 17 Behavioural DNA perspectives Positive contribution Negative contribution © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 18www.km-me.com 6 info@km-me.com
  7. 7. Circles of influence Do you behave differently in each of these environments? What about sub-contexts within these? Extended family FAMILY YOU © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 19 Context based behaviour exercise Core (Expected) Behaviours Zoo Zoo Zoo Zoo Zoo Character? Character? Character? Character? Character? Accepted (Desired) Behaviours Zoo Zoo Zoo Zoo Zoo Character? Character? Character? Character? Character? Tolerated Behaviours Zoo Zoo Zoo Zoo Zoo Character? Character? Character? Character? Character? Rejected (Not tolerated) Behaviours Zoo Zoo Zoo Zoo Zoo Character? Character? Character? Character? Character? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 20 Example Output: Context Behaviours 21www.km-me.com 7 info@km-me.com
  8. 8. © Arthur Shelley 2009 under Creative Commons License. Available for public use provided A fresh view of your organisation source is acknowledged. Permission of the author required for commercial use. 22Behavioural diversity and Matching © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 23 Zoo Metaphor for team building Team dynamics assessment What does your team look like? Do you have the right balance of behaviours to deliver? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 24www.km-me.com 8 info@km-me.com
  9. 9. Zoo Role Play: Cards exercise 1. Set out a role play sequence 2. Think about the behavioural characteristics 3. Write the most probable interaction ? 4. Write at least two alternative outcomes 5. Write a title which reflects each outcome ? 6. Act out the role play with your partner ! – Think about body language and tone – What most impacted the (un)desired outcome ? – What can be learnt from your mini-play? © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 25 Contact Arthur Shelley arthur@organizationalzoo.com FREE behavioural profile www.organizationalzoo.com/profiler Insights into behaviours www.organizationalzoo.com/blog www.organizationalzoo.com/ZooTube Consulting and mentoring www.intelligentanswers.com.au Ph +61 413 047 408 @Metaphorage #OrgZoo © Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use. 26www.km-me.com 9 info@km-me.com

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