John Girard - KM Middle East 2011
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

John Girard - KM Middle East 2011

on

  • 982 views

John Girard's presentation at KM Middle East 2011, Abu Dhabi, www.kmmiddleeast.com

John Girard's presentation at KM Middle East 2011, Abu Dhabi, www.kmmiddleeast.com

Statistics

Views

Total Views
982
Views on SlideShare
982
Embed Views
0

Actions

Likes
0
Downloads
16
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

John Girard - KM Middle East 2011 Document Transcript

  • 1. The TLC of KM: Understanding and Applying the Enablers of Knowledge Management 1 John P. Girard, Ph.D. john@sagology.com www.sagology.com Sagology My Story … My Perspective 2 Business Goes Virtual The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 1 info@kmmiddleeast.com
  • 2. About Sagology 3 Sagology is dedicated to connecting people with people to facilitate collaboration, learning, and knowledge sharing through keynotes, workshops, and consulting. sagology [sāj-ol-uh-jee] -noun Sagology 1. the study of organizational wisdom in all its forms, esp. with reference to technology, leadership, culture, process, and measurement 2. the study of one venerated for experience, judgment, and wisdom. Origin: 2008; Canadian English, from Middle English sage + -ology. Sage [Middle English, from Old French, from Vulgar Latin *sapius, from Latin sapere, to be wise; see sep- in Indo-European roots.] -ology [Middle English -logie, from Old French, from Latin -logia, from Greek -logiā (from logos, word, speech; see leg- in Indo- European roots) and from -logos, one who deals with (from legein, to speak; see leg- in Indo-European roots).] The TLC of KM © 2011, John P. Girard, Ph.D. Knowledge Sharing – Nothing New? 4 Knowledge Management is the creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage. The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 2 info@kmmiddleeast.com
  • 3. A New View of KM 5 Measurement Leadership Technology Process Culture The TLC of KM © 2011, John P. Girard, Ph.D. Complex: A Definition 6 Simple Ideas that work in Complex Environments “a group of obviously related units of which the degree and nature of the relationship is imperfectly known” The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 3 info@kmmiddleeast.com
  • 4. A little TLC goes a long way! 7 Leadership •Transparency •Vision and example Measurement •Resources (including time) Leadership Technology Culture Technology Process •Help or hinder •Need to Share vs Culture Need to Know •Ease of access •Privacy •Tending toward free •Content Creators and Joiners The TLC of KM © 2011, John P. Girard, Ph.D. A New View of Knowledge Management 8 5 4 3 Mean 2 1 0 y p re t s en og hi Measurement es tu rs m Leadership ol oc ul de re hn C Pr su a Technology c Process Le Te Culture ea M The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 4 info@kmmiddleeast.com
  • 5. TLC: Technology 9 CompuServe “A social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions like corporations.” groundswell.forrester.com The TLC of KM © 2011, John P. Girard, Ph.D. The Social Technographics™ Ladder 10 Creators Creators make social content go. They write blogs or upload Critics respond to content from video, music, or text. others. They post reviews, Critics comment on blogs, participate in forums, and edit wiki articles. Collectors organize content for Collectors themselves or others using RSS feeds, tags, and voting sites like Digg.com Joiners connect in social Joiners networks like MySpace and Facebook Spectators consume social Spectators content including blogs, user- generated video, podcasts, Inactives neither create nor forums, or reviews consume social content of any Inactives kind The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 5 info@kmmiddleeast.com
  • 6. The Social Technographics™ Ladder US Adults 11 2007 2010 Creators US 18-24 US 35-44 US 55+ 18% 24% 46% 23% 12% Critics 25% 37% 50% 34% 28% 12% 21% Collectors 38% 20% 12% Joiners 25% 51% 85% 54% 26% Spectators 48% 73% 89% 73% 64% Inactives 44% 18% 3% 17% 30% The TLC of KM © 2011, John P. Girard, Ph.D. The Social Technographics™ Ladder South Korea Adults 12 Japanese Adults 2007 2009 Creators 2007 2009 38% 49% 22% 34% Critics 27% 46% 36% 30% 14% 19% Collectors 6% 11% Joiners 41% 48% 22% 26% Spectators 39% 76% 70% 69% Inactives 36% 9% 26% 23% The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 6 info@kmmiddleeast.com
  • 7. New Technology 13 The Newest always is Best … The TLC of KM © 2011, John P. Girard, Ph.D. The Right Technology 14 The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 7 info@kmmiddleeast.com
  • 8. IBM’s Watson 15 The TLC of KM © 2011, John P. Girard, Ph.D. History of KM: Leadership 16 c. 350 BC 17th Century 1950s 1990s 2000s Aristotle Sir Francis Bacon Michael Polanyi Carla O’Dell Classification of Knowledge Aristotle The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 8 info@kmmiddleeast.com
  • 9. TLC: Leadership 17 Including Ray Downey, Special Operations Command lost 95 men that day – totaling 1,600 years of experience. (emphasis added) The TLC of KM © 2011, John P. Girard, Ph.D. A Leaders view of knowledge . . . 18 ―. . . there are known knowns; there are things we know that we know. There are known unknowns; that is to say there are things that we now know we don’t know. But there are also unknown unknowns — there are things that we do not know we dont know.‖ The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 9 info@kmmiddleeast.com
  • 10. Knowns and Unknowns 19 Unknown Unknown Knowns Unknowns HP Wal-Mart Known Known Knowns Unknowns Comp Intell The TLC of KM © 2011, John P. Girard, Ph.D. Unknown unknowns 20 Somewhere on the West Coast The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 10 info@kmmiddleeast.com
  • 11. TLC: Culture 21 The TLC of KM © 2011, John P. Girard, Ph.D. The Generation Game 22 The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 11 info@kmmiddleeast.com
  • 12. Generation V 23 http://www.gartner.com/it/page.jsp?id=545108 The TLC of KM © 2011, John P. Girard, Ph.D. Are You Ready? 24 http://socialnomics.net/ The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 12 info@kmmiddleeast.com
  • 13. Exchange and Transfer of Knowledge 25 TACIT n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT on Co ati mb liz Measurement in Leadership a a ti rn on Inte Technology Process Culture EXPLICIT The TLC of KM © 2011, John P. Girard, Ph.D. The impact of not . . . sharing 26 According to Computer Associates . . . http://www.youtube.com/watch?v=lH39xjXaLW8 The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 13 info@kmmiddleeast.com
  • 14. Storytelling by Steve Denning 27 Purpose of Story 1. Sparking action 2. Communicating who you are 3. Transmitting values 4. Fostering collaboration 5. Taming the grapevine 6. Sharing knowledge 7. Leading people into www.stevedenning.com/SIN-136-HBR-publishes-Telling-Tales.html the future The TLC of KM © 2011, John P. Girard, Ph.D. Storytelling: Commander-in-Chief 28 2006 Golden Globe Awards The TLC of KM © 2011, John P. Girard, Ph.D.www.kmmiddleeast.com 14 info@kmmiddleeast.com
  • 15. The TLC of KM: Understanding and Applying the Enablers of Knowledge Management 29 John P. Girard, Ph.D. john@sagology.com www.sagology.com Sagologywww.kmmiddleeast.com 15 info@kmmiddleeast.com