KM Middle East 2012 - Gurteen Presentation

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David Gurteen's presentation to KM Middle East 2012

David Gurteen's presentation to KM Middle East 2012

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  • 1. The kind of conversation I’m interested in is one in which you start with awillingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore is an Oxford Historian Conversation for Empowerment An introduction to the Gurteen Knowledge Café The birth of the Gurteen Knowledge Cafe London, September 2002www.km-me.com 1 info@km-me.com
  • 2. Introduction to the KCafé • Background to the Knowledge Café • Knowledge Café stories • Business is a conversation • Knowledge Café process The Knowledge Café A tool for dialogue Global Knowledge Cafés • Have run them all over the world • Some interesting cultural experiences • Format always works • People love to talk • Starting to discover their powerwww.km-me.com 2 info@km-me.com
  • 3. Simple Process • Short talk or presentation • Question posed • Small group conversations at tables • Whole group conversation Not just chit-chat The most widespread and pervasive learning in your organization may not be happening in training rooms, conference rooms or board rooms but in the cafeteria, the hallways and the cafe across the street. Junita Brown & David Isaacs Many Café Applications • More than an alternative for death-by-PowerPoint – Surface hidden problems – Break down organisational silos – Management training tool – Transform meetings – Obtain buy-in to a project – Share good-practice – Instigate action – Create an engaged workforce – Build and improve relationships – A stimulus to innovationwww.km-me.com 3 info@km-me.com
  • 4. Stories • Int’l Relations & Security Network (ISN), Zürich • Statoil, Norway • ING Bank Academy, Amsterdam • Flip teaching ISN Zurich The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration & knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes & we have seen an explosion of new ideas & initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich Statoil, Norway • To surface issues as a result of a merger • Series of Cafés to bring retiring experts together with younger members to transfer knowledge – In a community hall on an allotment • Geophysicists – Discussion of preferred technologies – Exchange views on experiences • Management Training – But not called a Knowledge Caféwww.km-me.com 4 info@km-me.com
  • 5. ING Bank Academy • Two main applications • Research Alerts • Challenging Minds Research Alerts • Information Management – Gather articles & reports about relevant trends in management, banking & finance – Broadcast “Research Alerts” • Knowledge Management – If Alert deserves attention host a Knowledge Café – Discuss implications, impact, risks, opportunities ... Challenging Minds • Education programme for mid-level managers • Abandoned lecture style training • Small Knowledge Café style conversations around specific topics • Short videos downloaded from YouTube • Carefully crafted reading materials developed by CoachingOurselves (Henry Mintzberg)www.km-me.com 5 info@km-me.com
  • 6. ING Bank Academy, Amsterdam Mireille Jansma and Jurgen Egges Flip Teaching & Conferences • Traditional teaching – classroom lectures where teacher explains a topic – followed by homework, in which student does exercises • Flip teaching – student studies topic at home, typically using video lessons – such as provided by Khan Academy, iTunes U or YouTube Edu – class is for hands-on work and face-to-face interaction with teachers and peers Flip Teaching and Conferences • Speech is a bad medium for communicating information – so watch lectures and videos at home. • Speech is a good medium for dialogue – so do hands-on work and face-to-face interaction with teacher/peers at school and speaker/peers at a conferencewww.km-me.com 6 info@km-me.com
  • 7. Capacity to retain knowledge 1. Listening 5% 2. Reading 10% 3. Audio-visual 20% 4. Demonstrations 30% 5. Discussion 50% 6. Practice by doing 75% 7. Explaining to others 90% Our job is to have interesting conversations Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And knowledge workers are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifestowww.km-me.com 7 info@km-me.com
  • 8. Conversation is our most effective KM tool Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Common Knowledge Conversation is a learning technology Conversation is the most powerful learning technology ever invented. Conversations carry news, create meaning, foster cooperation, and spark innovation. Encouraging open, honest conversation through work space design, setting ground rules for conversing productively, and baking conversation into the corporate culture spread intellectual capital, improve cooperation, and strengthen personal relationships. Jay Cross, Informal Learning Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they dont just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesnt just reshuffle the cards: it creates new cards. Theodore Zeldin Conversationwww.km-me.com 8 info@km-me.com
  • 9. KM is about understanding For all our knowledge, we have no idea what were talking about. We dont understand whats going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? Its through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto Dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Principles of Dialogue • Suspend assumptions, do not judge • Observe & listen to one another • Welcome differences & explore them • Allow taboo subjects to be raised safely • Listen to your inner voice • Slow the discussion Dialogue is based on the work of the physicist • Search for the underlying meaning David Bohmwww.km-me.com 9 info@km-me.com
  • 10. Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self- deception. Would this not constitute a real revolution in culture? David Bohm, Physicist Gurteen Knowledge Café Process What’s the process? • Speaker makes a short presentation 5 – 10 mins • Poses a trigger question • Small group conversations at tables • Three rounds 10 – 15 mins • Whole group conversation in a circle 15 mins • Share actionable insights 15 mins • Two hours in totalwww.km-me.com 10 info@km-me.com
  • 11. The tables People need to be close enough to touch each other Café Principles • Relaxed, non-threatening, open conversation • Close to a pub or café conversation • No manipulation; no hidden agendas • Everyone equal; no table leaders; no reporting back • No one forced to do anything – OK to just listen • Trust people to talk about what is important to them • OK to go off-topic • No summarization or attempt to reach consensus • No capture of outcomes; no flip charts in the room What are the outcomes? • Outcomes are what you take away in your head • Deeper understanding of the issues discussed • Deeper insight into other people’s perspectives • Better appreciation of your own point of view • Improved relationships • Position to make better decisions & to innovatewww.km-me.com 11 info@km-me.com
  • 12. The Café is not about • Making decisions • Gaining consensus • Capturing stuff • Making plans • Manipulating people in some way In conclusion Conversation for Empowerment • Conversation does many things – Conversation improves understanding – Conversation provides insights – Conversation helps clarify situations – Conversation builds relationships – … • When people engage in conversation they move from being passive observers of the world and are inspired to action. The energy it generates is amazing. • Conversation is intrinsically empoweringwww.km-me.com 12 info@km-me.com
  • 13. Kindling the fire The mind isn’t a vessel to be filled, it’s a fire to be kindled. Plutarch 46-120 AD Greek Historian Questions and Discussion www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.comwww.km-me.com 13 info@km-me.com
  • 14. Licence • You may use these slides under the following Creative Commons Licence • Attribution-Share Alike 2.0 • http://creativecommons.org/licenses/by-sa/2.0/uk/www.km-me.com 14 info@km-me.com