KM Middle East 2012 - Girard Presentation

Empowering Knowledge Workers in the Arab World (by creating a Knowledge Environment) 1 John P. Girard, Ph.D. john@sscs.ae www.sscs.ae Knowledge Sharing – Nothing New? 2 Knowledge Management is the creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage. Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. KM Middle East 2011: The TLC of KM 3 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 1 info@km-me.com

Putting our Task in Context 4 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Drucker on Knowledge Workers 5 “Every knowledge worker in modern organization is an "executive" if, by virtue of his position or knowledge, he is responsible for a contribution that materially affects the capacity of the organization to perform and to obtain results.” Source: The Effective Executive – 1966 “Finally, these new industries differ from the traditional modern industry in that they will employ predominantly knowledge workers rather than manual workers.” Source: The Age of Discontinuity – 1969 “. . . the center of gravity of the work force is shifting from the manual worker to the knowledge worker.” Source: Management - 1973 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Putting our Task in Context 6 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 2 info@km-me.com

Empowering Knowledge Workers 7 Chapter 8: Productivity Through People 1982 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Putting our Task in Context 8 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Hofstede: Cultural Dimensions 9 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 3 info@km-me.com

Putting our Task in Context 10 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Arab Knowledge Report 11 www.mbrfoundation.ae/Arabic/pages/AKR2009.aspx www.mbrfoundation.ae/English/pages/AKR2009.aspx Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Macro Level Goals 12 “Chief among the reasons for the current Arab interest in establishing the knowledge society is the desire not to miss out on the anticipated effects of the knowledge revolution and to be alert to the roles it plays in generating progress, whether on the political, economic, or social level” Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 4 info@km-me.com

Key Concepts 13 Chapter 4: Information and communications technologies in the Arab countries: The pillars and tools of knowledge Chapter 5: Arab performance in research and innovation Chapter 6: Building the knowledge society in the Arab world: A vision and a plan Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. We must consider the Arab View 14 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. 15 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 5 info@km-me.com

We must consider the Arab View 16 Learn lessons from others to avoid repeating their errors. Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Putting our Task in Context 17 More questions than answers! Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. A little TLC goes a long way! 18 Leadership •Transparency •Vision and example Measurement •Resources (including time) Leadership Technology Culture Technology Process •Help or hinder •Need to Share vs Culture Need to Know •Ease of access •Privacy •Tending toward free •Content Creators and Joiners Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 6 info@km-me.com

Technology - Leadership 19 “On the ICT axis, the Arab states have made reasonable Progress” “The weakest point in Arab knowledge performance may be the lack of enabling environments appropriate to the establishment of a knowledge society” Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. New Technology 20 The Newest is always Best … Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. 21 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 7 info@km-me.com

22 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Emphasis on Soft Skills 23 It is clear that Arab CEOs favor soft skills such as problem-solving and communication skills over the ability to perform routine tasks. The International Labor Organization corroborates these finding when suggesting that employability is closely linked to the capacity of an individual to adapt to change and the ability to combine different types of knowledge and build on them by managing self-learning throughout his/her working life Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. KM Enablers and Barriers 24 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 8 info@km-me.com

KM Opportunities and Challenges 25 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Expat Know-how Transfer 26 When asked to identify whether there was an adequate transfer of ‘know-how’ expatriates to national staff, 74% of Arab CEOs believed that this was the case. That said, the proportion of CEOs in the UAE and Qatar who shared this view was lower than the Gulf average of 70%. Conversely, confidence was much higher amongst CEOs in the Levant at 88% and North Africa at 85%, results that can be attributed to the higher national productivity and educational levels prevalent in those sub-regions. Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Expat Knowledge Transfer 27 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 9 info@km-me.com

28 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. 29 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Knowledge Economy Index 30http://info.worldbank.org/etools/kam2/KAM_page7.asp Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 10 info@km-me.com

Knowledge Index 31http://info.worldbank.org/etools/kam2/KAM_page7.asp Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Exchange and Transfer of Knowledge 32 TACIT n Ext tio ern za a i ial liz Soc ati on EXPLICIT TACIT on Co ati mb liz Measurement in Leadership na r a ti on Inte Technology Process Culture EXPLICIT Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. The impact of not . . . sharing 33 According to Computer Associates . . . http://www.youtube.com/watch?v=lH39xjXaLW8 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 11 info@km-me.com

Seminar Today: Knowledge Sharing in a 2.0 World 34 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Generation Z 35 Are we ready for them? Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Empowering Knowledge Workers in the Arab World (by creating a Knowledge Environment) 36 John P. Girard, Ph.D. john@johngirard.net www.johngirard.netwww.km-me.com 12 info@km-me.com

ICT Index 37http://info.worldbank.org/etools/kam2/KAM_page7.asp Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Innovation 38http://info.worldbank.org/etools/kam2/KAM_page7.asp Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D. Education 39 Empowering Knowledge Workers in the Arab World © 2012, John P. Girard, Ph.D.www.km-me.com 13 info@km-me.com

KM Middle East 2012 - Girard Presentation

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