Your SlideShare is downloading. ×
0
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Extending KM Outside the Enterprise
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Extending KM Outside the Enterprise

417

Published on

KM Chicago (November, 2005)

KM Chicago (November, 2005)

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
417
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
5
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. North Suburban Library System Extending KM Outside the Enterprise Christina Stoll Knowledge Manager & Special Library Liaison Debbie Baaske Special Projects Coordinator & Academic Library Liaison
  • 2. North Suburban Library System NSLS Our Mission To enhance the power of member libraries through effective leadership, learning, partnership, visibility and advocacy. NSLS seeks innovation and embraces change that provides opportunities for growth. <ul><li>Services for 650 member libraries include: </li></ul><ul><li>Library advocacy </li></ul><ul><li>Continuing education </li></ul><ul><li>Digitalization </li></ul><ul><li>Interlibrary loan delivery </li></ul><ul><li>Marketing </li></ul><ul><li>Web hosting </li></ul>www.nsls.info
  • 3. KM Vision and Implementation North Suburban Library System To capture, share and transfer our organizational knowledge to connect our members and employees to each other, to meaningful content, and to NSLS. <ul><li>Goals </li></ul><ul><li>Learn more about KM and what it could do for our organization </li></ul><ul><li>Educate our members about KM </li></ul><ul><li>Increase NSLS’s effectiveness, efficiency, and level of service to members </li></ul><ul><li>Learning Organization </li></ul><ul><li>Foundation of our KM initiative </li></ul><ul><li>Team-based work structure </li></ul><ul><li>Consultant Assistance - APQC </li></ul><ul><li>Analysis of our knowledge use </li></ul><ul><li>Identified and provided recommendations for filling knowledge gaps </li></ul>
  • 4. Our Knowledge Tools North Suburban Library System <ul><li>Intranet </li></ul><ul><li>Foundation for all pilot projects </li></ul><ul><li>“ One stop shop” for capturing, accessing, and using our knowledge </li></ul>
  • 5. Our Knowledge Tools North Suburban Library System <ul><li>Consulting Knowledge Base </li></ul><ul><li>Recordable, retrievable, and searchable knowledge base </li></ul><ul><li>Increased our level of service to members </li></ul><ul><li>Identified additional member needs </li></ul>
  • 6. Our Knowledge Tools North Suburban Library System Consulting Knowledge Base – Searching &amp; Results
  • 7. Our Knowledge Tools North Suburban Library System Consulting Knowledge Base – Statistics &amp; Knowledge Articles
  • 8. Our Knowledge Tools North Suburban Library System <ul><li>Staff Expert Locator – Yellow Pages </li></ul><ul><li>Internal directory of staff experts on particular subjects </li></ul><ul><li>Aids staff in assisting our member libraries more efficiently </li></ul><ul><li>Creates a snapshot of staff expertise </li></ul>
  • 9. Our Knowledge Tools North Suburban Library System <ul><li>Our Taxonomy </li></ul><ul><li>Redesigned Intranet and file system based off new taxonomy </li></ul>
  • 10. Communities of Practice <ul><li>What is a CoP? </li></ul><ul><li>Online community forum </li></ul><ul><li>A place to share ideas and learn from colleagues </li></ul><ul><li>Why CoPs for NSLS libraries? </li></ul><ul><li>Complement 30 face-to-face networking groups </li></ul><ul><li>Archived and made searchable </li></ul><ul><li>Increased retirement rate </li></ul>North Suburban Library System
  • 11. Communities of Practice What CoPs Look Like
  • 12. Communities of Practice Discussions
  • 13. Communities of Practice Joining In…
  • 14. Communities of Practice Notifications North Suburban Library System
  • 15. Communities of Practice Calendar
  • 16. Communities of Practice Looking for a Different CoP?
  • 17. Communities of Practice Profiles
  • 18. You’ve Built it, Will They Come? <ul><li>When do We Create a New CoP? </li></ul><ul><li>Does a need exist for an established group? </li></ul><ul><li>Review guidelines with group </li></ul><ul><li>Does it make sense to join them with an existing group? </li></ul><ul><li>Marketing Your CoP Internally and Externally </li></ul><ul><li>Promote them electronically </li></ul><ul><li>In person </li></ul><ul><li>Best of both worlds – electronically and in person </li></ul><ul><li>Design Team </li></ul><ul><li>Create a team to work on mission, vision, recruitment and discussion topics </li></ul><ul><li>Give the participants ownership of the CoP </li></ul><ul><li>Each CoP should have a dedicated leader </li></ul>North Suburban Library System
  • 19. CoP Lessons Learned and Future North Suburban Library System <ul><li>Lessons Learned </li></ul><ul><li>Passionate team leading the project </li></ul><ul><li>Have a plan and stick to it </li></ul><ul><li>APQC training was invaluable </li></ul><ul><li>Member involvement was necessary and useful </li></ul><ul><li>Future </li></ul><ul><li>Continue to add CoPs as needed </li></ul><ul><li>Partner with outside organizations </li></ul><ul><li>Make enhancements to CoP software </li></ul><ul><li>Remove or revitalize inactive CoPs </li></ul>
  • 20. KM Outcomes and Future North Suburban Library System <ul><li>Outcomes / Lessons Learned </li></ul><ul><li>Passionate team leading the project </li></ul><ul><li>Expert advice upfront ensured later success </li></ul><ul><li>Small wins and sharing the work load </li></ul><ul><li>Future of KM </li></ul>
  • 21. Questions Christina Stoll [email_address] Debbie Baaske [email_address] North Suburban Library System

×