• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Extending KM Outside the Enterprise
 

Extending KM Outside the Enterprise

on

  • 625 views

KM Chicago (November, 2005)

KM Chicago (November, 2005)

Statistics

Views

Total Views
625
Views on SlideShare
625
Embed Views
0

Actions

Likes
1
Downloads
3
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Extending KM Outside the Enterprise Extending KM Outside the Enterprise Presentation Transcript

    • North Suburban Library System Extending KM Outside the Enterprise Christina Stoll Knowledge Manager & Special Library Liaison Debbie Baaske Special Projects Coordinator & Academic Library Liaison
    • North Suburban Library System NSLS Our Mission To enhance the power of member libraries through effective leadership, learning, partnership, visibility and advocacy. NSLS seeks innovation and embraces change that provides opportunities for growth.
      • Services for 650 member libraries include:
      • Library advocacy
      • Continuing education
      • Digitalization
      • Interlibrary loan delivery
      • Marketing
      • Web hosting
      www.nsls.info
    • KM Vision and Implementation North Suburban Library System To capture, share and transfer our organizational knowledge to connect our members and employees to each other, to meaningful content, and to NSLS.
      • Goals
      • Learn more about KM and what it could do for our organization
      • Educate our members about KM
      • Increase NSLS’s effectiveness, efficiency, and level of service to members
      • Learning Organization
      • Foundation of our KM initiative
      • Team-based work structure
      • Consultant Assistance - APQC
      • Analysis of our knowledge use
      • Identified and provided recommendations for filling knowledge gaps
    • Our Knowledge Tools North Suburban Library System
      • Intranet
      • Foundation for all pilot projects
      • “ One stop shop” for capturing, accessing, and using our knowledge
    • Our Knowledge Tools North Suburban Library System
      • Consulting Knowledge Base
      • Recordable, retrievable, and searchable knowledge base
      • Increased our level of service to members
      • Identified additional member needs
    • Our Knowledge Tools North Suburban Library System Consulting Knowledge Base – Searching & Results
    • Our Knowledge Tools North Suburban Library System Consulting Knowledge Base – Statistics & Knowledge Articles
    • Our Knowledge Tools North Suburban Library System
      • Staff Expert Locator – Yellow Pages
      • Internal directory of staff experts on particular subjects
      • Aids staff in assisting our member libraries more efficiently
      • Creates a snapshot of staff expertise
    • Our Knowledge Tools North Suburban Library System
      • Our Taxonomy
      • Redesigned Intranet and file system based off new taxonomy
    • Communities of Practice
      • What is a CoP?
      • Online community forum
      • A place to share ideas and learn from colleagues
      • Why CoPs for NSLS libraries?
      • Complement 30 face-to-face networking groups
      • Archived and made searchable
      • Increased retirement rate
      North Suburban Library System
    • Communities of Practice What CoPs Look Like
    • Communities of Practice Discussions
    • Communities of Practice Joining In…
    • Communities of Practice Notifications North Suburban Library System
    • Communities of Practice Calendar
    • Communities of Practice Looking for a Different CoP?
    • Communities of Practice Profiles
    • You’ve Built it, Will They Come?
      • When do We Create a New CoP?
      • Does a need exist for an established group?
      • Review guidelines with group
      • Does it make sense to join them with an existing group?
      • Marketing Your CoP Internally and Externally
      • Promote them electronically
      • In person
      • Best of both worlds – electronically and in person
      • Design Team
      • Create a team to work on mission, vision, recruitment and discussion topics
      • Give the participants ownership of the CoP
      • Each CoP should have a dedicated leader
      North Suburban Library System
    • CoP Lessons Learned and Future North Suburban Library System
      • Lessons Learned
      • Passionate team leading the project
      • Have a plan and stick to it
      • APQC training was invaluable
      • Member involvement was necessary and useful
      • Future
      • Continue to add CoPs as needed
      • Partner with outside organizations
      • Make enhancements to CoP software
      • Remove or revitalize inactive CoPs
    • KM Outcomes and Future North Suburban Library System
      • Outcomes / Lessons Learned
      • Passionate team leading the project
      • Expert advice upfront ensured later success
      • Small wins and sharing the work load
      • Future of KM
    • Questions Christina Stoll [email_address] Debbie Baaske [email_address] North Suburban Library System